Absolutely disaster! I saw the Benuta add constantly online so I decided to make a purchase. It was for a small kitchen rug so what could go wrong? Rug arrived super quickly however what wasn’t mentioned in the description, the one side of the rug is double folded meaning my pantry door won’t open or close over as it’s too thick. As disappointing as that was I figured I could simply return for a refund. Here is when I wish I had paid more attention to the small print. A return from the U.K. will deduct me £19 from original price!! You also need to print out no less than 3 forms and fill out customs declarations and submit online return on portal. None of the instructions are super clear and it all feels very stressful. I then dropped off my rug at the Post Office as instructed only for parcel to be returned to me again 2 days later despite them scanning correct new label. I now have to go back to post office and attempt to return again. All in all a super horrible experience for a rug that was not as described online. Avoid this company at all cost unless you are willing to pay massive returns fee and print several forms.