Do not have anything to do with this appalling firm. Tried to buy a flat with them. They subcontracted to an even worse firm in South Shields miles and miles from me in Warrington. Tried to chase after nothing other than searches happening after 2 months. Learnt from the estate agent that the lease had been sent to them 2 weeks earlier but they had not done anything or sent it on to me. The South Shields mob did not respond to emails. They rarely ever answered the phone and when they did so, the person I had to talk to was variously at lunch, on leave, in a meeting or simply "unavailable". Had to withdraw my instructions from them in the end. Lost my upfront money. No hint of an apology. They are a disgrace.