I called to ask about a specific flooring we needed delivered within 2 days and I spoke to charlotte who was very friendly and helpful - great customer service! The delivery came nice and early, but the delivery men said we needed to bring all the flooring into the house within a couple of minutes, otherwise they would leave the wooden pallet with us. My husband and I are young and strong and so this was fine, but I think your company should look to improve the delivery process or at least allow more time. Not all customers will be physically able to respond in the same way, or will be equally happy to dispose of large wooden pallets.