I used to buy there but will not anymore. I had to return 2 items - one of them were shoes that were too small - I tried them at home and processed a return on the next day. I was refunded only for 1 item, after putting a complaint, they told me the shoes didnt pass their inspection (I returned them as they were recived, in the orinal box etc) and that I will not recive a refund for them. This was 2 weeks after receiving my return, they did not informed me there was sth wrong with the return until I contacted them via complaint, no explanation from their side, no refund and they didnt retun me back the shoes either. Dont buy there, very poor and dissappointing customer service!
11 months ago
bestsecret.com has a
3.7
average rating
from
190
reviews