“This is the worst online store I've ever bought from.
I bought some books that all arrived piled up without being packaged, and obviously they all arrived damaged.
I reported it the same day and they demanded that I send them from Portugal to Germany. They were unable to schedule a pickup.
Considering my shipping costs were approximately €400 and they only refunded me €119... This store is a complete scam. I do not recommend it.”
“I was particularly impressed by their focus on quality service and customer care. The team works diligently to resolve every issue and keeps clients informed along the way. Their platform is modern, easy to use, and structured in a way that makes managing complex situations much simpler.”
“The item i ordered was returned automatically because they put the wrong address, they said they’ll refund me, it’s been almost two months , i still haven’t received my refund!!!
This is so frustrating !!! This was my first time ordering and this is making me very upset!!”
“My experience with Paradigm Recovery Firm was extremely positive and exceeded my expectations. From the very first interaction, their team showed professionalism, expertise, and genuine dedication to helping clients achieve the best possible outcomes. Every step of the process was handled with care and precision, and they took the time to explain everything clearly. The platform is user-friendly, efficient, and designed to simplify complex tasks, which made the entire experience smooth and stress-free. What truly stood out was their strong commitment to quality and customer satisfaction, as they consistently went above and beyond to ensure everything was done correctly. Communication was clear, timely, and transparent throughout. I would confidently recommend Paradigm Recovery Firm to anyone seeking reliable and high-quality services.”
“Before I found ERF. and made the decision to get in touch, I had no idea how to deal with my circumstances. Their team was prompt, truthful, and open right from the start. They listened intently, gave me thorough explanations of the procedure, and kept me updated at every stage. I was really grateful that they simply provided genuine advice and dependable assistance rather than making empty promises. I sincerely appreciate their assistance and would heartily suggest them to anyone in a like circumstance.”
“I reached out to Barbara feeling completely exhausted and out of options. What started as a manageable issue had grown into a serious financial problem involving $256,000, and I felt stuck and anxious. The Barbara team immediately stepped in with clarity and calm, taking the time to fully understand the situation before offering solutions. They communicated openly, answered every question with patience, and made sure I felt informed throughout the entire process. Their professionalism and empathy stood out, and it was clear they genuinely cared about resolving the issue the right way. Thanks to their expertise, everything was successfully handled, and I walked away with renewed confidence and peace of mind.”
“I reached out to Barbara feeling completely exhausted and out of options. What started as a manageable issue had grown into a serious financial problem involving $256,000, and I felt stuck and anxious. The Barbara team immediately stepped in with clarity and calm, taking the time to fully understand the situation before offering solutions. They communicated openly, answered every question with patience, and made sure I felt informed throughout the entire process. Their professionalism and empathy stood out, and it was clear they genuinely cared about resolving the issue the right way. Thanks to their expertise, everything was successfully handled, and I walked away with renewed confidence and peace of mind.”
“Shop is accessible only for invited members and I was invited. OK, I understand, but most of the time I had blocked access by Cloudflare. I presume because I'm not from Germany or one of their elite reich countries.
Also otherwise - they promote their shop as elite, exclusive, luxury and so on... In reality it's just an average e-shop without any advantages. They sell common items that one can buy in other shops and in cases when the price is favorable, items aren't available or there are only in rare sizes, etc.
I was member for about 5 years but I unsubscribed. Not recommended.”
“I ordered Anna Luchini bag and received it with the AL hanging tag from outside and Vera Pelle label inside 🤣 selling fakes
Tried to contact customer support - they are just ignoring my complaints with attached photo evidence.”
“I was frustrated by repeated setbacks and lacklustre support from other providers, but Michael and team completely changed that. They took the time to understand exactly what I needed, communicated consistently, and resolved the issue with professionalism. Their outstanding commitment really made a difference.”
“Worst shopping experience I’ve ever had.
I placed two orders on BestSecret and waited two whole weeks for them to even ship. After all that pointless waiting, today I suddenly get an email saying both orders were returned without ever being delivered to me. No explanation, no warning, nothing.
Their customer service is a complete joke. Nobody answers the phone, nobody replies, and I have absolutely zero information about why the orders were returned, where my items are, or when (or if!) I’ll get my money back.
For a company that calls itself “premium,” the service is honestly embarrassing. I wouldn’t recommend this experience to anyone. Total waste of time, energy, and trust.”
“After weeks of delays and unhelpful responses from the platform, I was beginning to feel stuck—until URF stepped in and changed the direction entirely.
Right from the first interaction, their process was organized and professional. The team quickly understood the complexity of the situation, communicated openly every step of the way, and delivered a solution faster than I expected. What once seemed like a closed door turned into a smooth and successful outcome.
This is the standard every digital support service should strive for.
URF isn’t just solving problems—they’re redefining what exceptional customer support looks like.
#CyberSupport #CustomerExperience #EffortlessSolutions #TechDrivenCare”
“Hackshift360 was incredibly professional and guided me through each step clearly. Their calm support helped turn my anxiety into confidence. I truly appreciate their patience.”
“They don’t refund! After 4 weeks now from returning the product, still no refund although they have max 2 weeks to do it. I made 3 calls to the support line - they always say it will be refunded or they cannot help. Having in mind last bad reviews, is the company having financial issues???? I’m going now to request charge back from my bank and inform police about the issue”
“Terrible experience! I ordered a dress on August 5th, returned it, and the company confirmed on August 26th that they had received my return. They said I'll get a refund within 7 business days. After 8 business days, I emailed them, and they replied saying they had a lot of returns and it would take up to 5 more business days. Today it has been 19 business days in total, and I still haven’t received my money back. I wrote to them again, and now they are telling me that they are sorry that my parcel never arrived to me. Excuse me??? They either pretend not to understand English or I don't know.
I will keep insisting, but this completely unprofessional, dishonest and incredibly frustating that I have to send email after email and beg for them to give my money back. Definitely the last time I buy from this website.”
