“I reached out to Barbara feeling completely exhausted and out of options. What started as a manageable issue had grown into a serious financial problem involving $256,000, and I felt stuck and anxious. The Barbara team immediately stepped in with clarity and calm, taking the time to fully understand the situation before offering solutions. They communicated openly, answered every question with patience, and made sure I felt informed throughout the entire process. Their professionalism and empathy stood out, and it was clear they genuinely cared about resolving the issue the right way. Thanks to their expertise, everything was successfully handled, and I walked away with renewed confidence and peace of mind.”
“I reached out to Barbara feeling completely exhausted and out of options. What started as a manageable issue had grown into a serious financial problem involving $256,000, and I felt stuck and anxious. The Barbara team immediately stepped in with clarity and calm, taking the time to fully understand the situation before offering solutions. They communicated openly, answered every question with patience, and made sure I felt informed throughout the entire process. Their professionalism and empathy stood out, and it was clear they genuinely cared about resolving the issue the right way. Thanks to their expertise, everything was successfully handled, and I walked away with renewed confidence and peace of mind.”
“Shop is accessible only for invited members and I was invited. OK, I understand, but most of the time I had blocked access by Cloudflare. I presume because I'm not from Germany or one of their elite reich countries.
Also otherwise - they promote their shop as elite, exclusive, luxury and so on... In reality it's just an average e-shop without any advantages. They sell common items that one can buy in other shops and in cases when the price is favorable, items aren't available or there are only in rare sizes, etc.
I was member for about 5 years but I unsubscribed. Not recommended.”
“I ordered Anna Luchini bag and received it with the AL hanging tag from outside and Vera Pelle label inside 🤣 selling fakes
Tried to contact customer support - they are just ignoring my complaints with attached photo evidence.”
“I was frustrated by repeated setbacks and lacklustre support from other providers, but Michael and team completely changed that. They took the time to understand exactly what I needed, communicated consistently, and resolved the issue with professionalism. Their outstanding commitment really made a difference.”
“Worst shopping experience I’ve ever had.
I placed two orders on BestSecret and waited two whole weeks for them to even ship. After all that pointless waiting, today I suddenly get an email saying both orders were returned without ever being delivered to me. No explanation, no warning, nothing.
Their customer service is a complete joke. Nobody answers the phone, nobody replies, and I have absolutely zero information about why the orders were returned, where my items are, or when (or if!) I’ll get my money back.
For a company that calls itself “premium,” the service is honestly embarrassing. I wouldn’t recommend this experience to anyone. Total waste of time, energy, and trust.”
“After weeks of delays and unhelpful responses from the platform, I was beginning to feel stuck—until URF stepped in and changed the direction entirely.
Right from the first interaction, their process was organized and professional. The team quickly understood the complexity of the situation, communicated openly every step of the way, and delivered a solution faster than I expected. What once seemed like a closed door turned into a smooth and successful outcome.
This is the standard every digital support service should strive for.
URF isn’t just solving problems—they’re redefining what exceptional customer support looks like.
#CyberSupport #CustomerExperience #EffortlessSolutions #TechDrivenCare”
“Hackshift360 was incredibly professional and guided me through each step clearly. Their calm support helped turn my anxiety into confidence. I truly appreciate their patience.”
“They don’t refund! After 4 weeks now from returning the product, still no refund although they have max 2 weeks to do it. I made 3 calls to the support line - they always say it will be refunded or they cannot help. Having in mind last bad reviews, is the company having financial issues???? I’m going now to request charge back from my bank and inform police about the issue”
“Terrible experience! I ordered a dress on August 5th, returned it, and the company confirmed on August 26th that they had received my return. They said I'll get a refund within 7 business days. After 8 business days, I emailed them, and they replied saying they had a lot of returns and it would take up to 5 more business days. Today it has been 19 business days in total, and I still haven’t received my money back. I wrote to them again, and now they are telling me that they are sorry that my parcel never arrived to me. Excuse me??? They either pretend not to understand English or I don't know.
I will keep insisting, but this completely unprofessional, dishonest and incredibly frustating that I have to send email after email and beg for them to give my money back. Definitely the last time I buy from this website.”
“We are using best secret for many years now but it seems that their service s d mainly client care culture has gone significantly down. I rarely post reviews but I was forced this time to do so since I have no response despite my several emails send to them. While I was patient enough to accept and understand the first mistake
with my first, initial order, a second incident of sending me yet same wrong product twice is completely unacceptable.
I had made it explicitly clear in my correspondence that they should exercise caution with the second order—an order I was forced to place and paid twice due to their own error—so that the correct order
would finally be sent. Despite this, they repeated the same mistake, which only proves a lack of professionalism, carelessness, and a complete disregard for your customers.
To make matters worse, the photo and product code on their website are most likely misleading, as they do not match the product actually being shipped. This shows an irresponsible and unprofessional approach, especially after I had already flagged these concerns for them to review and correct. Yet, it seems you they did not even bother to check or take any corrective action.
This repeated failure has caused nothing but wasted time, unnecessary frustration, and total disappointment.
Moreover the second wrong product has been returned days ago and yet no refund is received. The worst service and response ever experienced.”
“I've been a customer of BestSecret for over 3 years, and I can confidently say it's one of the most reliable shopping platforms I've ever used. The selection of branded clothing is excellent, the prices are often significantly lower than in physical stores, and the product quality is consistently outstanding.
Delivery to Slovakia is fast—usually within 7 days, which is impressive for an international store. Plus, the return process is completely hassle-free, giving me peace of mind with every purchase.
If you're interested in registering, you can use this code **VCD-YZ5-U4Y**. Registration is by invitation only, and as a welcome gift, you'll receive 10% off your first order.
I highly recommend BestSecret to anyone who loves high-quality fashion at reasonable prices and values dependable service.”
“I have been shopping on this website for several years. And there have never been any problems. But not this time. An order paid for on August 8 was only received on August 26. I was sent a worn sweater without a tag, with pilling, smelling of someone else's perfume, and stained. This is the first time I've encountered this. I doubt I will continue to be their customer. Terrible service.”
“"We therefore ask you to bring the item in question and the original receipt to our branch. Our team on site will be happy to help you and will review your complaint as quickly as possible."
Αυτή ήταν η απάντηση για το μήνυμα που τους έστειλα σχετικά με τα παπούτσια που αγόρασα από το κατάστημα Best secret outlet store Dresden Germany κατά τη διάρκεια ενός ταξιδιού στις 8/8/25
Και όταν την άλλη μέρα τα φόρεσα το δέρμα ξεκόλλησε από το παπούτσι.Κατοικώ στην Ελλάδα και θέλουν να τους τα πάω πίσω στο Μαγαζί.Πολύ Εύκολο νομίζω”
“A few months ago, I purchased several items from BestSecret, including two chairs. One of them arrived damaged. I have been trying to return this item for almost half a year now, and the issue is still unresolved.
I contacted customer service countless times, but they were unhelpful and unresponsive. Some of the agents I spoke to were incredibly rude. They said the case would be forwarded to management, but I either got no reply or had to wait weeks for a vague response that led nowhere.
Now they are trying to make me pay for a faulty item that I reported immediately. I’ve spent a lot of money at this company, and it’s clear they do not treat their customers well once a problem arises.
I would not recommend shopping here, especially if you expect any kind of support when something goes wrong.”
“Bestsecret sells fakes. I ordered a diesel jeans and received a very cheap fake. The jeans I received don't contain such important details as tag on the back side of jeans, an inscription in inner part of waistband and tag with qr cod inside (these details you can see on original pictures). So I can say with confidence that Bestsecret sold me fake diesel jeans.”
