I have diamond status and have been a member for 3 years. My whole family has been shopping through my account. Thousands of euros have been spent. Yesterday I received a notification that my membership is being terminated. They say the reason is the return policy. There is no further explanation because as they say: any explanation goes beyond their capabilities and capacities. After spending thousands of euros (more than 10k) you get this message. Pathetic, shameless and humiliating. This is real face of the BEST SECRET company. P.S. After first shock, I am acctualy grateful to the Best Secret CEO and his comrades. Becaouse they have just saved me thousands euros and lot of time.