“I placed an order(sneakers) through the website bestsecret.com when they arrived home I realized the sneakers were defective and too big for the size I usually wear. For this reason and because it is explicit on the website that it is possible to return the product and receive a refund, I decided to resend the product with a transport guide automatically made by them on the website itself. After more than 15 days they say that they cannot find my order, even after contacting their customer support services, they told me that they would refer this matter to another department and till today no further response has been sent or the refund has been made and I just saw that this is happening with other persons too, the exact same situation”
“OMG! While everything goes well it's OK but when something went wrong their customer service is useless! They don't reply to the emails, they are not able to help via phone. Just canned replies. I made an order at 4th of May for over €2000 and still don't have my order. Customer support just says to wait, there is no procedure to get a refund, there is no procedure to make a complaint, no procedure to speak with manager. I'm filling out report to the German police. It's a scam! I will make this case on public as much as I can!”
“Easy to order and free returns with the reusable packaging.
10 EUR welcome voucher or 10% discount on first order with my Diamond invitation code for instant access: V36-4DZ-ZT6””
“Easy to order and free returns with the reusable packaging.
10 EUR welcome voucher or 10% discount on first order with my Diamond invitation code for instant access: V2X CBM BUS”
“Bestsecret bietet eine beeindruckende Auswahl an luxuriöser Mode und Marken zu reduzierten Preisen. Ein treuer Kunde zu sein, lohnt sich aufgrund der regelmäßigen exklusiven Verkaufsaktionen.
Gerne möchte ich euch einladen mit dem Code seit ihr im Silberstatus und habt mehr Vorteile.
V9R-NDY-JFT
Der Kundenservice bei Bescret ist herausragend. zur Zeit ist kostenloser Versand.”
“This shop has a big range of branded quality clothes and shoes for the whole family. I mostly shop here.
Use my code for the Silver status, you will get it immediately.
https://invite.bestsecret.com/VMH-V7Z-E6Q?c=cy&utm_campaign=app_invitation&utm_medium=app&utm_source=invitation&utm_content=registration”
“Have been ordering from BestSecret 3 years now. Excellent products and very good customer service. Returns are free and sometimes they give small vouchers for the convenience. Here is a code which gives you access to the app of BestSecret. VHR-RMK-GQL”
“Have been purchasing from this site for many years. Always happy with my purchases. Branded original products at outlet prices. Shipping takes about 1-2 weeks. Free returns available. Members only site. Invite code: VWQ-VNN-UVU”
“A large selection of well-known brands as well as new ones that I didn't know about. A wide selection at unbeatable prices. Very fast delivery. All my orders were delivered within 7 days. Returning the goods without any problems. My favorite online store, I highly recommend it!
https://invite.bestsecret.com/VCD-YZ5-U4Y?c=sk&utm_campaign=copylink_invitation&utm_medium=copylink&utm_source=invitation&utm_content=registration
Here is the code to join BestSecret VCD-YZ5-U4Y”
“Geweldige website met top prijzen. Producten zijn 100% echt! Inmiddels al 2 jaar trouwe klant, nog nooit teleurgesteld geweest.
Wil je je aanmelden? Gebruik mijn code en ontvang korting op je eerste bestelling:
VWN-XYJ-KX2”
“Horrible! Beware!!!! I did shopping on the 27.11. Customer service kept telling me the parcel is on its way....I called them every other day. Suddenly got a message yesterday that they cancelled the order:(((
Without any comment! Of course the things I ordered are no longer available, so I have no Christmas gifts. Thank you, Best secret”
“I ordered a small shoulder bag and they send me a wrong bag after 2 weeks...I received a much bigger and completely different and other design of bag. It was the first time I ordered and I am very disappointed... They don't even reply to my email.”
“Bad shipping service, totally irrelevant, inadequate customer service
I made an order at 23rd of NOVEMBER
The order is still not received
I wrote to customer support at 07.12.2022 to ask them what's happening with the order
The guy just told me to contact the "post office" in my country, which is absolutely irrelevant, because the package is sent by private company which I even don't know the name of.
Wrote to them again today - they told me absolutely the same like on 7th of December.......
I had the worst experience from customer support that didn't gave me any concrete information and also by their insanely slow delivery
DO NOT RECOMMEND using their survices”
