Hello! Why is Bestsecret not responding to service@bestsecret.com? I have already sent 5 emails! I also wrote a complaint 2 times on the website, from which I get automatically generated responses.
Return of order number 2141964939. I returned the product with DPD 19-09-2025, but it still has not been accepted at the Bestsecret warehouse, this is what DPD replied. Bestsecret ignores the emails and complaints I wrote on the website. They also do not refund the money. Fraud!
hello, I am sincerely dissatisfied with the customer service department of bestsecrets and especially with Stefanie Bartl... I ordered clothes for my loved one as a gift (birthday), the package did not come to me with the number: (2129758100) and I wrote to them that in the application it says that it was delivered, but it wasn't, and that I need these clothes on time, but the answer was that according to them they are at my place or at a neighbor's place, I told them 100k the email that it's not with me and I filled their complaint form but nothing happened and they even refused to refund my money..????
Hellk. I have some articles in my order box, but i wouo lime to keep then until 16 of auvust when i will receive some money for payment. How lonh can those vlothes wait, can they be sold? Thank u gor let me know. Custemer Urska from slovenia
hello, I am sincerely dissatisfied with the customer service department of bestsecrets and especially with Stefanie Bartl... I ordered clothes for my loved one as a gift (birthday), the package did not come to me with the number: (2129758100) and I wrote to them that in the application it says that it was delivered, but it wasn't, and that I need these clothes on time, but the answer was that according to them they are at my place or at a neighbor's place, I told them 100k the email that it's not with me and I filled their complaint form but nothing happened and they even refused to refund my money..๐๐ป๐๐ป
