“I ordered twice now. The delivery is very fast, it took just a few days for each package. It came excatly what I ordered. Very satisfied with the quality of the products. I also made a return for the shoes that were to small. All went well, they recieved and proccessed the retrun in just a week and gave me the refund. I wanted to return another pair of shoes but beyond the time period of return and the customer service were very helpful and kindly extended the period so I can make another return. I have very nice experience with them. I am really sorry to read all negative reviews on this site. I would definetly reccomend them based on my nice experinece with them. And I have to say, one of the nicest expierince with customer service ever. Very helpful and fast to reply.”
“Serious problems in the return process! The retur package was sent to BestSecret on July17 and until today it didn't arrive!I sent a lot of emails and their only answer is to be patient.I think the only my chance is to complain to the competent authorities. Surely the package and my money are definitely lost!”
“Special experience
Hello there.. I'm been member in bestsecret since 2019 and all was perfect. Day by day have too many discount and hot offers off the most popular brands in the world. Great service fast shipping,thanks 🙏
Secret code to enter shop is: V2V-FLF-WTY”
“This is one of the best designer fashion online stores I have ever used. The quality is amazing, prices are affordable, delivery is really fast. Store is delivering to every country across Europe.
The interesting thing is that you can register only by invite.
The invitation code is VGN-GU9-68K”
“e tekst pomoću fotoaparata
I am a long-time user of Bestsecret, a diamond member with a lot of distributed invitations, to mention that in all those years I had 3 refunds.
Last order, they sent me the wrong color of boots (Högl), but I liked the model, so I left them, only to have them break on the sari after one wear.
I wrote to the customer service if I can return such a product, to which they replied normally yes, that two weeks after sending (and after sending a couple of emails to CS about the package and the refund) she would receive the package with the same boots back with a letter, we apologize but we do not accept returns of used goods.
Worn goods that broke after one wear?!?!
They were so disgusted with me that money was no longer in question, I asked them to delete my account because I didn't even want them to have my name in the database, nothing.
They are disgusting and I am so sick of them, the customer service is a disaster!”
“I used to buy there but will not anymore. I had to return 2 items - one of them were shoes that were too small - I tried them at home and processed a return on the next day. I was refunded only for 1 item, after putting a complaint, they told me the shoes didnt pass their inspection (I returned them as they were recived, in the orinal box etc) and that I will not recive a refund for them. This was 2 weeks after receiving my return, they did not informed me there was sth wrong with the return until I contacted them via complaint, no explanation from their side, no refund and they didnt retun me back the shoes either. Dont buy there, very poor and dissappointing customer service!”
“Best shop ever... amazing products that you can afford even if you come from middle class income household. Finally we can enjoy things that we love without having to spent a fortune. Thank you”
“Extremely disappointed! I have been waiting for my order for more than 10 days and at the end it arrived different size! No one replied on my complains for the long delivery. Very bad service”
“The jacket i received was smelling. I tried washing, putting it on a fresh air for.more than 4 days.... It is still smelling horrible, and i can't wear it.
I think best secret are not storing the items properly and i could also assume the items are not original.”
“I ordered a Pennyblack jacket just for 62,90 €. When I received it, it seemed like it wasn't authentic. So I decided to contact with official Pennyblack e-shop in order to ask if Best secret is their client and they answered me that they can't guarantee about authenticity of my jacket. So Best secret sells non authentic items 😡😡😡”
“LET OP -> Bij retourneren van een product (Afterpay) naar BestSecret: kijk naar het artikelbedrag en eventueel de korting. Het kan zijn dat je het kortingsbedrag TOCH als restbedrag moet betalen, omdat ze een initiële bedrag doorgeeft aan afterpay/ riverty i.p.v. het bedrag waar al de korting van ingehouden is.
Voorbeeld: artikel origineel €100,- met 10% = €90,- -> artikel in afterpay €100,- (maar moet €90,- zijn) -> retour gestuurd credit van €90,-, dus staat er nog €10,- open. Dit klopt niet maar doen ze op grote schaal. ofwel oplichten maar klagen helpt niet. Check je te betalen restbedrag goed na bij retour zending.
DIT LEVERT ZE VEEL GELD OP!”
“Hello! We are forced to write here because other attempts do not produce any results. Our family has been a client of the Best Secret online store for many years. (diamond status). During this time, an amount of more than 1000 euros was collected in the form of vouchers, which can be exchanged for the desired product in the same store. At the end of November, we wanted to give Christmas gifts to relatives, but we discovered that all three accounts were blocked and it was impossible to order anything for a reward or money.
We contacted the support service by phone, but they could not help us, as they are not competent in this matter.
Several letters were sent to the company's office, to which a standard and rather rude response was received (other regular customers also received exactly the same letters). We are deeply disappointed by this attitude and demand that Best Secret adequately resolve the issue. We have vouchers totaling €1200 that we have been collecting for years, they are now blocked, but according to German law we have every right to use them!
Best Secret has no right to take them away! We're waiting for answer .”
“I have been a loyal customer for 2 years. Now they terminated my account with no explanation. The only thing I can think of that I returned items and they did not have enough income on me. Very disappointing because that is part of online ordering.”
“Be cautious with this merchant. I returned the product with reference number retour-2075895932-0,and I have not received a refund. After 2 months, I am still receiving promises that I will get my money back in 15 days. After 15 days, I receive another email instructing me to wait for an additional 15 days, and so on. Besides selling counterfeit products, they also fail to adhere to the product return laws. If you value your money, work diligently, and avoid this online sales platform.”
