Customer service is spot on! Shipments are always fast and packaging is always thoughtfully done with cute tissue wrapping. I do wish that the small sizes for tops were a bit smaller. Being 125lbs and 5'10", I seem to "swim" in the small sizes from your boutique where as I can fit fine in dept store small sizes. Also, would like to see more variety in top style. It seemed like a majority of tops in the fall/winter were dolman which turned me off because, again, swimming in too much fabric. I do get a TON of compliments whenever I wear BBB items and I always say where I purchased. Love to see that y'all are doing so well! Thanks!