I recently purchased the 12 week wall pilates program. I mistakenly accepted the coaching. ! realized the error within 1 minute, I emailed the company. They responded by stating they did not know what I was requesting despite. After 6 emails they state that they cannot refund or make changes. I once again explained that I made the mistake and notified them of the error within 1 minute. They are not willing to provide any level of understanding. I have filed a dispute with my CC company as well. Prior to this - I gave them 5 different occassions to make this right. They have refused.