I recently had a challenging experience with BetterMe App that I feel is important to share. While the app itself offers a range of features that could be beneficial for health and fitness enthusiasts, my interaction with their customer service over a subscription cancellation and refund issue was less than satisfactory. Initially, I found the app promising, but due to personal reasons, I decided to cancel my subscription. I followed the cancellation procedures as instructed by the app. However, I was surprised to find that my subscription was still active and was auto-renewed without my consent. Upon contacting customer support, the responses were slow, and it took multiple attempts to get a clear explanation. The support team, while polite, adhered strictly to their Terms and Conditions, citing non-refundability under Paragraph 6.8, despite the apparent cancellation on my end. This response was both frustrating and disappointing, as it seemed to overlook the possibility of a system error or miscommunication. While I understand the importance of Terms and Conditions, the lack of flexibility and understanding in customer service in situations where the customer has made a reasonable effort to comply with the cancellation process is concerning. It undermines the overall user experience. In conclusion, while BetterMe may offer a good product, my experience with their customer service over this particular issue has left a negative impression. I advise potential users to be very cautious about the subscription terms and to be prepared for potential challenges should you need to cancel your service.