I have never experienced mental pain with any company the way I have experienced with Betway. After depositing $400 to my account and sending verification documents, they decided to lock my account, for no reason! I also placed winning bets before the account got frozen. It's almost a month now and I still have not heard from their so-called 'operations team' after contacting countless live agents. My account is still locked, and I have lost complete hope, and I have accepted my money has been taken and won't be returned. Any customers reading this review, don't even think about using betway. They will take people's money and won't notify them about what happens to it. I am still waiting for my money!