I placed an order with B & H for a printer and two extra ink cartridges. Weeks went by and when I emailed asking when the printer would ship they gave me lots of excuses. In the meanwhile they shipped and charged me $50 which was pointless at that time. Meanwhile 30 day return period expired. I was not aware of that policy and if I did was sure they would grasp the situation. After more weeks went by I was desperate as my old printer died completely. Thanks HP Fed up I emailed this outfit to 1. Cancel the order entirely 2. Issue an RMA so I could return a useless cartridge. A person replied that he would take care of it. A week went by and NO RMA. You can’t call these people because they apparently ensure you will hang up after waiting for an hour. I had to use email. Repeatedly I sent more emails asking where is the RMA? Finally I called a nitwit and explained that I was being stuck, due to their own failure, to actually deliver the printer. This “customer service person” then informed me that I could not return the cartridge because it exceeded 30 days! What!!! How silly can this outfit be? By the way the cartridge is brand new and is unopened. So, I find B&H to be nothing less than cheats. Don’t order anything from this pathetic outfit. Far better off using Costco, Amazon, or Walmart.