B&H Photo Reviews

Name: B&H Photo
Rating: 4.70

4.7 Rating 1,659 Reviews

100 %

of reviewers recommend B&H Photo

Company Reviews

Metrics

4.7

Based on 1,659 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

212-239-7500

Email:

sales@bhphotovideo.com

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Anonymous

Anonymous // 01/01/2019

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“Ordering is very easy. I like it.”

Helpful Report

Posted 15 hours ago

“No follow ups communication from any departments No follow ups communication from management or legal! If you are aboard, do not shop at B&H. After spending over $15000 USD. More than half items where damaged.(over 20 items) Upon returning 19 items back and no refund from duties and other taxes. B&H used DHL to ship my return when DHL lost 4 items. B&H will not response to my emails and follow up as to why they don't take responsibility. I also represented DHL driver signature proofing them that all items were inspected in the box before sealing it. DHL Canada deemed items lost via operations and B&H has to open a claim. What is troubling is when ask B&H to provide me with proof of letter of response from DHL, I get no responses. DO NOT BUY ANYTHING from B&H.”

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Posted 17 hours ago

“Easy ordering; great in-stock selection”

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Posted 21 hours ago

“I've always had a great experience doing business with B&H.”

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Posted 1 day ago

“they have the best The Professional's”

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Posted 2 days ago

“Always what I need in stock and shipped quickly.”

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Posted 2 days ago

“Ordered a Canon 50mm F1.4 lenses on sale plus 2 filters can't wait to get it thanks B&H the only camera store that I shop at.”

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Posted 2 days ago

“Great service. I never go anywhere else for my photography needs.”

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Posted 2 days ago

“B&H is easy to navigate and order.”

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Posted 3 days ago

“I have been doing business with B&H for years. The service and friendliness of the website are always so easy to navigate!”

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Posted 3 days ago

“B&H is always dependable.”

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Posted 4 days ago

“Always great working with B&H!”

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Posted 4 days ago

“simple and quick - as usual”

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Posted 4 days ago

“All perfectly !!!”

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Posted 4 days ago

“Simply the best e-commerce experience ever. I'm a lifelong customer because I have one positive experience after another. Thank you B&H Team!”

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Posted 4 days ago

“B&H been my go to super site for 10 years now. They'd don't seem to disapoint when it comes in using the friendly check out. It's fast and reliable. Thank you B&H”

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Posted 5 days ago

“The ordering process was easy to follow.”

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Posted 5 days ago

“easy to buy. fast and safe shipping. thanks”

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Posted 5 days ago

“Always a pleasure having to place an order with B&H. Online ordering and check-out is simple and to the point. The bonus is finding out that the order is being expedited rather than standard delivery time. Had chat sessions with 3 different reps on 2 items. The first item with 2 reps was my fault for failing to ask one last question, needed to start a 2nd session. The 2nd item was with a rep who understood and was very knowledgeable for the product I asked about (don't be annoyed that you get transferred to a second, or third person, as each will have a higher level of expertise in the product you're asking about).”

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Posted 5 days ago

“great store hopefully I get to visit this store in person in the future.”

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Posted 1 week ago

B&H Photo is rated 4.7 based on 1,659 reviews