B&H Photo Reviews

Name: B&H Photo
Rating: 4.74

4.7 Rating 2,069 Reviews

100 %

of reviewers recommend B&H Photo

Company Reviews

Metrics

4.7

Based on 2,069 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

212-239-7500

Email:

sales@bhphotovideo.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Outstanding service, friendly chats and guidance. Merchandise safety in mind is evident with proper packaging.”

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Posted 1 day ago

“Good experience overall, but order ETA changes during purchase even if destination and shipping methods remain the same.”

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Posted 2 days ago

“All my orders came on time and easy to navigate around the site”

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Posted 4 days ago

“B&H World BES WORLD BEST Company in PHOTOGTAGRAFIE”

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Posted 4 days ago

“Great service!”

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Posted 5 days ago

“Excellent. No better place to buy photo equipment”

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Posted 5 days ago

“Excelent!!!!”

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Posted 6 days ago

“Fast and easy way to buy stuff”

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Posted 1 week ago

“excellent on line service”

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Posted 1 week ago

“First place I look evertime I need photo gear. The used section is great. Impressive quality. Easy to use website. My goto photo heaven.”

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Posted 1 week ago

“I always find what I need and the purchasing experience has always been very good.”

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Posted 1 week ago

“Great products and great service”

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Posted 1 week ago

“With the state of CAD, have not bought anything from B&H for some time. Experience still excellent. Wish they would take CAD at par!!!”

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Posted 1 week ago

“Many, many years B&H PhotoVideo is my quide in tea amazing world of Photography! Thank you!”

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Posted 1 week ago

“B&H delivery is always fast and easy when shipping to Canada no hidden duty or fees. Returns can sometimes take more effort but overall B&H customer service is amazing because they care about maintaining high quality customer service so you come back as a customer. I have bought a lens that was way cheaper than buying from Viltrox and overall B&H is 100% times better to deal with than KEH. 100 out of 100!!!”

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Posted 1 week ago

“I had high expectations when ordering from B&H, but my recent experience has left me extremely disappointed. After receiving a damaged package of premium photo paper, I contacted support and was helped by Alvarez J., who was professional and helpful. He assured me the issue would be resolved with an even exchange, that B&H would cover the return shipping, and that I’d receive RMA instructions and a prepaid label via email. I even confirmed this in the chat everything seemed clear and straightforward. But after waiting more than 48 hours with zero follow-up, I reached out again. This time, I spoke to Luz O., and the experience couldn’t have been more different. I was abruptly told that B&H had decided to just refund me without notifying me, because they didn’t want to “deal with the hassle” of the RMA. No email, no warning, and no replacement despite what I was promised. As a small business owner, I rely on consistent service and honest communication especially when paying international shipping fees to Canada. B&H’s handling of this situation was unprofessional, disorganized, and disrespectful to me as a customer. What makes it worse is not just the refund it’s that I was promised one thing and then the company quietly chose to do something else without even informing me. That kind of disregard for customers is unacceptable, especially from a company of B&H’s size. I won’t be ordering from B&H again unless they seriously improve how they handle customer service and follow-through.”

Helpful Report

Posted 2 weeks ago

Hello Antonio. Thank you for your recent order. We regret your dissatisfaction and apologize for any confusion. Our standard policy would be to offer an exchange for the damaged papers. However, we've deemed that it's most economical for both you and B&H to just refund you the money and you won't have to send it back to us. This way, you can just purchase the same papers again rather than wait several days for the damaged papers to reach back to B&H and several more days for B&H to send you the replacement. I apologize if this was not communicated to you prior and your feedback will be shared with our management team. ~Geoffrey Ngai / B&H Photo-Video

Posted 2 weeks ago

“Fast and efficient.”

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Posted 2 weeks ago

“A customer for the last 15 years. None comes close to customer service bh video offers.”

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Posted 2 weeks ago

“Simple y rapido.”

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Posted 2 weeks ago

“I always love shopping at BH PHOTO. I always find what I need, the service and advice are excellent, and I always receive my packages in Miami within two business days.”

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Posted 2 weeks ago

B&H Photo is rated 4.7 based on 2,069 reviews