B&H Photo Reviews

Name: B&H Photo
Rating: 4.75

4.8 Rating 2,092 Reviews

100 %

of reviewers recommend B&H Photo

Company Reviews

Metrics

4.8

Based on 2,092 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

212-239-7500

Email:

sales@bhphotovideo.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very fast and easy”

Helpful Report

Posted 2 weeks ago

“Good experience overall, but order ETA changes during purchase even if destination and shipping methods remain the same.”

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Posted 1 month ago

“Trouble checking out with PayPal. Could have been a Pay Pal problem. Otherwise, great as usual.”

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Posted 5 months ago

“Supposed to be 2 day shipping but I'm not getting it until 4 days out. everything else is great, so far.”

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Posted 6 months ago

“good price”

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Posted 6 months ago

“B&H is always top notch. Wide selection of equipment. Reasonable prices (but not a discount store. So don't expect it.) Excellent service. Products always arrive when or before expected. The only reason I didn't give 5 stars is that sometimes the specifications are a bit lame. For example, the weight of an item is important when considering carrying equipment up and down stairs every gig. But weight is often not included--unless it's a heavy item. But even lugging small stuff adds up. Or what materials the item is made from--plastic or metal can make a big difference in the price/quality question. But still, B&H is my go to place for gear.”

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Posted 6 months ago

“efficient, trustworthy, selection, shipping”

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Posted 7 months ago

“All the info is easy to find on the product page. Always a good shopping experience at B&H!”

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Posted 7 months ago

“Payment didn't work with Paypal and Apple Pay. I had to directly use a Credit Card.”

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Posted 8 months ago

“Happy with purchase.”

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Posted 8 months ago

“Seemless and consistently good”

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Posted 8 months ago

“Everything works well, except adding a gift card to an order. I couldn't get the iOS app to work the gift card at all, had to go to the web sight.”

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Posted 8 months ago

“Four stars should suffice. I am of the mind that perfection is an unachieveable goal, or target to shoot for.”

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Posted 9 months ago

“I activated my new payboo card and it didn't update to my account right away. Also the "Start Checkout" button is dimmed and I can only use the "PayPal" button. I couldn't call customer service on Friday because it was out of service hours. I had to wait until Monday. But I was able to use the "Start Checkout" button on Monday.”

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Posted 9 months ago

“very good customer service, fluent buying experience and great prices”

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Posted 9 months ago

“Great customer service!”

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Posted 9 months ago

“Hard to hit 5 stars. Let's put all the gear together and see how it works. THank You for the help. // rp //”

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Posted 10 months ago

“Thank you”

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Posted 11 months ago

“I find it's easy to find the items that I want quickly. The help is very friendly.”

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Posted 1 year ago

“Free delivery, PayBoo Card saves on taxes. EDU discounts available on certain items”

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Posted 1 year ago

B&H Photo is rated 4.8 based on 2,092 reviews