B&H Photo Reviews

Name: B&H Photo
Rating: 4.76

4.8 Rating 2,349 Reviews

100 %

of reviewers recommend B&H Photo

Company Reviews

Metrics

4.8

Based on 2,349 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

212-239-7500

Email:

sales@bhphotovideo.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good, but some issues on payment, between my bank BNP Paribas and BH.”

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Posted 1 month ago

“Quick and easy as usual”

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Posted 2 months ago

“Shipping costs more than the item.”

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Posted 3 months ago

“easy to order & pay”

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Posted 3 months ago

“Good experience”

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Posted 4 months ago

“Fast delivery”

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Posted 4 months ago

“Muy bien asesorado, fácil de resolver.”

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Posted 5 months ago

“I’m based in Indonesia, and since B&H does not ship directly to my country, I followed guidance from GPT to use a U.S. package forwarder. I first used a California-based forwarder, but during checkout the sales tax was quite high. Based on further GPT guidance, I then tried a second forwarder with a New Hampshire address where sales tax is lower. During this process of changing forwarding addresses and checkout attempts, B&H’s security system temporarily blocked my access. The situation was confusing but understandable given the security protections. Overall, B&H has excellent products and pricing, but international customers using freight forwarders should be prepared for extra steps and possible security checks.”

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Posted 6 months ago

“more like habing more payment options like months or els”

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Posted 6 months ago

“So far so good, will know for sure once the item has been delivered”

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Posted 6 months ago

“Long time customer and appreciate ease of ordering items that I need.”

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Posted 7 months ago

“was hard to find the NZ$”

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Posted 7 months ago

“Good value”

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Posted 7 months ago

“very fast and easy”

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Posted 10 months ago

“Good experience overall, but order ETA changes during purchase even if destination and shipping methods remain the same.”

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Posted 10 months ago

“Trouble checking out with PayPal. Could have been a Pay Pal problem. Otherwise, great as usual.”

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Posted 1 year ago

“Supposed to be 2 day shipping but I'm not getting it until 4 days out. everything else is great, so far.”

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Posted 1 year ago

“good price”

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Posted 1 year ago

“B&H is always top notch. Wide selection of equipment. Reasonable prices (but not a discount store. So don't expect it.) Excellent service. Products always arrive when or before expected. The only reason I didn't give 5 stars is that sometimes the specifications are a bit lame. For example, the weight of an item is important when considering carrying equipment up and down stairs every gig. But weight is often not included--unless it's a heavy item. But even lugging small stuff adds up. Or what materials the item is made from--plastic or metal can make a big difference in the price/quality question. But still, B&H is my go to place for gear.”

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Posted 1 year ago

“efficient, trustworthy, selection, shipping”

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Posted 1 year ago

B&H Photo is rated 4.8 based on 2,349 reviews