B&H Photo Reviews

Name: B&H Photo
Rating: 4.66

4.7 Rating 1,404 Reviews

100 %

of reviewers recommend B&H Photo

Company Reviews

Metrics

4.7

Based on 1,404 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

212-239-7500

Email:

sales@bhphotovideo.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've purchased from B&H a number of times over the years, no major "bulk" hauls but, to me, still my good money. Went to the online jungle store to buy something as a gift and after reading reviews about counterfeits and reformatted devices to appear as something else, it dawned on my, B&H has this, and I feel like I can trust them. The two items I eventually did purchase were marked "qualifys for free shipping with orders over 49.00" and "in stock"... but they only came to 48.00. So, I found something for myself that was just six bucks, eeh, I'd like to have it, I'll even take two of them, and that'll put me well over the 49.00 mark as it also was in stock and per the website qualified for "free shipping". Nope, the order came to close to 60.00 before tax and shipping was still being charged. So, I removed the two items I was gonna take for the "FS", shipping cost remained same so I settled on that. Well, come to think of it, while B&H missed the sale, saved me money in the long run. So yeah, sorry but thanks. It's just the failed promise that disappoints me with B&H.”

Helpful Report

Posted 4 months ago

Dave: Thank you for your order and this feedback. We regret your dissatisfaction. I'd like to look into this and see how we can repair your opinion but I cannot ID the customer or transaction. Please email details to me at henryp@bhphoto.com. TIA -- Henry Posner / B&H Photo-Video

Posted 4 months ago

“The store's prices are competitive with Amazon. However, one thing to know about their Payboo B&H credit card through Comenity bank which one can use to get a rebate on the sales tax is that: 1- It is good ONLY at B&H (like an old school department store credit card) 2- one must make a purchase at B&H within 12 months of receiving the card, and then must make a purchase at B&H at least once every 18 months in perpetuity or the card will be canceled by them I don't believe that was the case with their old Payboo hard through Synchrony bank, which they shut down prior to going with Comenity. Requiring a purchase at their store every 18 months to keep your card from getting canceled may not be a deal breaker for many people, but it just rubs me the wrong way. I read through the legalese of their multipage credit card agreement and couldn't find that rule and was made aware by an email after I had gone 1 year without a purchase. I then called Comenity customer service and they confirmed.”

Helpful Report

Posted 9 months ago

“price changed on CF card at check out. Yesterday there was a discount. But the store was closed. When it reopened, the discount was gone.”

Helpful Report

Posted 1 year ago

“I meant to review with 5 stars but accidentally hit button at 2 ! Sorry”

Helpful Report

Posted 7 years ago

“The P&P charges are far too much expensive”

Helpful Report

Posted 7 years ago

“Not being able to bundle several small items in a single parcel is a rip off for international deliveries. Saying that they are incapable to do anything about it is even worse.”

Helpful Report

Posted 8 years ago

B&H Photo is rated 4.7 based on 1,404 reviews