I had high expectations when ordering from B&H, but my recent experience has left me extremely disappointed. After receiving a damaged package of premium photo paper, I contacted support and was helped by Alvarez J., who was professional and helpful. He assured me the issue would be resolved with an even exchange, that B&H would cover the return shipping, and that I’d receive RMA instructions and a prepaid label via email. I even confirmed this in the chat everything seemed clear and straightforward. But after waiting more than 48 hours with zero follow-up, I reached out again. This time, I spoke to Luz O., and the experience couldn’t have been more different. I was abruptly told that B&H had decided to just refund me without notifying me, because they didn’t want to “deal with the hassle” of the RMA. No email, no warning, and no replacement despite what I was promised. As a small business owner, I rely on consistent service and honest communication especially when paying international shipping fees to Canada. B&H’s handling of this situation was unprofessional, disorganized, and disrespectful to me as a customer. What makes it worse is not just the refund it’s that I was promised one thing and then the company quietly chose to do something else without even informing me. That kind of disregard for customers is unacceptable, especially from a company of B&H’s size. I won’t be ordering from B&H again unless they seriously improve how they handle customer service and follow-through.