My first site purchase was two pairs of shoes. One sent was the wrong color so that was going to be an immediate return and the other was made irregular/manufacturer flaw but was a final return (so money lost). The return on the wrong color only offered store credit. That was fine but when I reordered two more pairs of shoes and a pair of spanx undies this time I learned that final sale means it's an irregular fit. I guess so many people have returned it due to it being sized wrong instead of them just saying it runs small or is size flawed they just list it as a final sale. And the spanx although new, it would have been nice to know they were not sealed so I don't know if they've been tried on or what.