“Not for me … I bought a few products from them… they sell on others website as well like shop premium outlets and sometimes they have the same product listed on bought website but with different prices so I ordered a dress on BHFO website and a minute later I saw the same dress at $20 dollars less on shop premium I emailed BHFO for price matching since I thought it was not fair and they refused to do price matching… it wasn't a big price difference that's why you would expect the price matching from them but not… so for me it was a total delusion this website and I felt they don't value the customers”
“Purchased 3 dresses at very good prices. Shipped and arrived quickly. Was disappointed that the each dress was thrown into a plastic bag. Came out a wrinkled mess. One had a zipper that only opened half way. I complied with the requirement to provide photos. Paraphrasing the reply ... It's an easy fix go find a tailor and provide us with the estimate and we'll see what we can do. Really? You sell a dress that can't be worn and your reply is find someone to fix it and we might help? Another of the dresses had a failed seam at the bottom of the zipper and several large snags in the fabric. Yes the prices are reasonable and sometimes fantastic but you also might receive damaged goods. First and most likely last purchase from BHFO.”
“Ordered a coat it was fine, ordered 2 pair of boots, one pair they sent 2 left boots still waiting on my refund the other pair is too tight wanted to return them but wasnt able to get the return label from on line since it says this item has already been returned???? I have the boots... after many phone calls and emails still not resolved. Horrible customer service, I will not be ordering from them again”
“I bought several shirts as gifts. The XL size was smaller than most retailers' size large so I had to return them. They charged me shipping for the return even though their product sizing was WAY off! My total cost for shipping both ways was nearly half the cost of the shirts. I spoke with their customer service rep who basically said that's too bad.”
“Needed to return a pair of boots that were too small. I was charged $47, and my refund is $24 because of their shipping fees. One should only buy from Zappos, DSW, or any other company with Free shipping. This is a total ripoff.”
“They are practical frauds.
I bought a pair of sneakers for $23 (plus shipping) and their size had nothing to do with the size chart. I returned them and received $3 refund!!!!
When I called they said they had no responsibility over the size charts they are sharing and that they have deducted another shipping for the retuning.
Never gonna buy anything from them ever again.”
“I am obsessed with this site!! I recently bought a Ed Harley sneakers at a steal and have 3 more shoes in the mail. Prices are amazing and even when it's at a reduced cost, they still send you discount codes. I am gonna have to lock up my cards to stop me from shopping 😄”
“I have been a customer for many many years. I only buy one or two items at a time now instead of 20+ twice a month. There are no longer any deals on ebay and they have set prices on the good stuff which is equivalent to buying them directly from the manufacturer.
Their BHFO site prices chop and change almost weekly. If they have a sale you will see the same item inflated by 30% when they have a %30 sale for example.
Their selling model sucks now, they used to be a great ebay store once upon a time...not so much now. I only buy when I am after an item and if I beleive the price is right, I will pounce on it because it could be 30% more the following week.”
“BHFO makes me happy with my purchase everytime! Their prices are affordable and worth it. I have never been impressed by any other outlet. Definitely recommended.”
“I had to return items that are damaged 4 out of 22 items . BHFO does not pay for return even tough it is their fault for sending items that are damaged . Sending it back from an APO address in Germany is expensive . At least state it in the description or check on the item before sending it !!! Customer service was super slow they kept asking to many question over and over again even tough I gave all information needed in the first email. I will not buy from this Outlet anymore !!!”
“Bought from them on eBay from Europe. Sent mostly dirty, sometimes used stuff. I paid taxes, heavy delivery costs. Provided never a return label, but told me to post back on my own. I had to open refund cases. This shop blocked me. Do not buy from them, you may be sorry.”
