I'm not sure what all the negative feedback is about. I bought 7 pairs of shoes on rock bottom clearance, and all arrived in perfect new condition and all correct sizes/styles. Amazing values! I was lured in by a $35 pair of Vionic Flip Flops which I saw posted on ebay. I went to the BHFO website and purchased them for less, along with 6 other pairs of NEW SHOES by designers I love--all of them 7-$10 per pair! Insane value! I am so happy with my purchase. ALL of them worked, and I do not have to return anything, though they do accept returns. Don't be afraid to order here baecause of the neg reviews. Great experience!