This website does not work. This service is a complete shamble and I am distraught by the way that the website works. I understand that if I send a message to someone and they reply stating that they do not want the service because the price is too high, that I am not what they are looking for or if we have a conversation and they decide that it is not what they are looking for Here is my problem 1. I am paying to send messages, I pay to send a bid. This means that I pay to send a message to someone, I still pay that money if a) they do not reply or b) they message me and tell me that they have found someone else and therefore do not require a service In the scenario of a) How on earth do I even know if the person is real? If they are wanting the service of if they created the request and then never even looked back on the website. They could have created their request to see what they website was about and then decided to not interact or use the website. I am then paying to send a message to thin air and this is something which is absurd. In the scenario of b) I am bidding on a job in the case that I cannot ever succeed from, as the person has already filled that slot. It is like walking up to a person in the street that is asking for £5, but someone has already given them £5 and then trying to give them another £5 in exchange for their £5 but they will not take more than £5 in value. It is never going to happen. This is what happens 95% of the time that I bid on jobs. People either stop replying half way through a conversation, they either don’t message or they tell me that they have found someone else. The customer service advisor tells me that the reason why I am not getting jobs is because “I am bidding too late on a job”, this should not mean anything. If the job is still live and I bidding on it, this means that the person has not established someone to undertake the work they are wanting. What the man means is essentially “you are bidding too late and the customer has found a job but we don’t tell you that and so you waste your money”. I am unhappy with the service for the reasons above and keep spending money, each time I expect the service to get better and for someone to reply and have a decent conversation that secures a lead. I have been on the website for two months now and within that time I have not secured one job. This renders the service incapable of doing it’s job. If two months is not a trial period that works then the website fails to provide. I am asking for a refund on the money that I have spent with them and I am awaiting for a reply.