When I received 4 sprinkler valves that I had ordered and opened the box, I found out that they were not the size I was expecting ( I just pulled one valve out of the box, it was in perfect condition and put it right back). I called Big Frog Supply right away and I told them that I had ordered these valves based on the inside and outside diameter of the inlet and outlet openings on my valves (dimensions that are not specified on the website). I told them I wanted to return them and was told they would send me a return label, which they did as soon as I hanged up the phone. We also talked about refund and was told that If I returned them unused, within 10 days, in the same condition I had received them, and in the same box (and because they did not have all the dimensions listed on their website) the whole amount might be refunded minus maybe amount they paid for delivery. I fulfilled all their requirements but my refund was still $130.42 short, and here was no explanation of why they were deducting this amount on the e-mail I received from them. I called and was told that there was a missing solenoid on one of the valves. If this is true, then it's because I received them like that. Again, i just pulled one out of the box and that one was complete with solenoid attached. The name of the person I talked to everytime I called is John Travis.