Big Frog Supply Reviews

Name: Big Frog Supply
Address: 6001, Miller Store Road, 105, Norfolk, Virginia
Rating: 4.75

4.8 Rating 5,966 Reviews

93 %

of reviewers recommend Big Frog Supply

4.8

Based on 5,966 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Could Be Better

About Big Frog Supply:

Big Frog Supply is your online destination for all Irrigation, Plumbing, Outdoor Living, Holiday Lights, Landscape Lighting, & Tankless Water Heater needs!

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Big Frog Supply 5 star review on 21st January 2019

Anonymous

Anonymous // 01/01/2019

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“Still awaiting a refund, as I sent back last week, I purchased the wrong item”

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“Ordered a controller. After 7 days and it not moving, I called them and was told it appeared to have gotten lost by fedex ( I understand this isn’t their fault), they would create a ticket and update in a day or two. 5 more days go by and I have to make contact with them. They then just let me know they will refund me. Meanwhile I have a customer whose grass is dying in the Florida sun. So I’m then forced to order again from a different company. Unfortunately won’t be back.”

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“WAS WHAT I ORDERED CAME WHEN THEY SAID IT WOULD”

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“Much cheaper than our local supplier and shipment arrived quickly.”

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“Great price and fast shipping ! My new go to outdoor supply place 👍 Thanks again..”

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“Big Frog (love the company name) presents a well organized website, it’s products are well priced, delivery fast. Thank you for being there.”

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“I tried to order 6 Halco exterior flood lamps on 4/20. Order went through but never shipped. Contacted customer service and they said my order was backordered since the quantity I ordered was > than their in-stock amount. No indication of this on their website and no communication to me to inform me of this issue. Contacted customer service again and they said it would be in-stock again on 5/6. A week or so after 5/6 and no shipping notice, called customer service again. They said the item did arrive on schedule but, for some unknown reason, it was not being shipped. Rep said he sent message to shipping to see if that would expedite the process. After another week of no shipping notice, again called customer service. He said item was still not being shipped and couldn't explain why. Cancelled the order. The customer service was great! The company's ability to identify and communicate out-of-stock issues is terrible. Also, for some unknown reason they seem incapable of getting a product shipped out once it's back in stock. Maybe I just caught them on a bad month but it was a negative experience with my first attempt to buy something from Big Frog. Will not repeat that again.”

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“This water filter makes my water so tasty and clean. Never again will buy water in plastic bottles.”

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“Quick delivery with well protected product. Have not used it yet but appears to be well constructed.”

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“Paid for faster 3 day shipping, looked at the tracking after shipment left was not 3 day shipping. got it over a week and a half later. Too late to cancel, had to pay for other parts that cost me more to get here in time. I guess now I have backups. Won't use again.”

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“Product was as described, competatively priced, and arrived as scheduled. Thanks! :)”

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“Long delivery time caused me to manually water my lawn for 10 days. You need quicker deliveries.”

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“Very happy with my purchase and was a timely delivery.”

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“I was surprised, disappointed, to have the order take so long to arrive.”

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“still waiting for order and you keep bugging me for review.”

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“The have good products that are reasonable priced, could work a little on shipping department.”

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“Quick delivery and great communication. I LOVE the trowel!”

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“Their product was reasonably priced. Fit our submersible pump . And arrived just as they said. Thank You”

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“Quick order processing and delivery. Product was easy to install and makes a huge difference in hot water delivery.”

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“The repair parts I purchased for $67.00 from Big Frog Supply were $112.00 locally. Excellent service.”

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Big Frog Supply is rated 4.8 based on 5,966 reviews