Big Frog Supply Reviews

Name: Big Frog Supply
Address: 6001, Miller Store Road, 105, 6001, Miller Store Road, 105, Norfolk
Rating: 4.75

4.8 Rating 5,647 Reviews

94 %

of reviewers recommend Big Frog Supply

4.8

Based on 5,647 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Telephone, Email

About Big Frog Supply:

Big Frog Supply is your online destination for all Irrigation, Plumbing, Outdoor Living, Holiday Lights, Landscape Lighting, & Tankless Water Heater needs!

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Big Frog Supply 5 star review on 21st January 2019

Anonymous

Anonymous // 01/01/2019

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“Very easy process. Product arrived quick and without incidents. Thanks”

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“Thank you! I see many of these same brand (all over N E Kansas)If they are good enough for a Kansas rancher, they are good enough for me. Donkey shane my friends!!”

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“Easy to order, speedy delivery and product correct. Price of unit very competitive”

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“I had a very hard time trying to find plumbing replacement parts for a couple stopcock valves that were installed in the 1970s. Making things harder was the fact that the original company was sold to another but they new company did still make replacement parts. Big Frog could get them!! The only reason I can't rate the service a "5" is the long lead time (>2wk) in getting the parts shipped to me. They parts were as expected and corrected my problem.”

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“Smooth and speedy!😁 got the irrigation filter that I needed and very happy with the service!”

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“Had the parts II needed and prompt shipping! Thanks!”

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“Great product and a great price; no issues with the product and very timely delivery.”

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“Product exactly as described. Very competitive pricing! Fast shipping!”

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“The sprinkler is like new again. I will buy the same part for my other sprinkler now.”

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“Big Frog shipped timely and kept me informed. Great customer support.”

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“Wow I’m very impressed of how this company sent out our order on the very same day thank you”

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“The people are friendly, knowledgeable and helpful. I planned 3 new stations. They helped ensure I made the right product choices. I wish free shipping dollar amount threshold was lower. I hate paying shipping and usually don’t need a lot of materials. I’ll add 4 more stations in the future. I’ll be checking with Big Frog.”

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“Thank you many times. I installed it, it works fine and im happy as a pig in mud Donkey Shane”

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“The sprinkler parts were easy to order and the shipment arrived promptly.”

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“Competitive pricing!! Fast Shipping!! Great Experience!! Had what I needed!!”

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“Exelente el producto fácil de usar y muy comodo”

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“Great website, easy ordering, fast delivery. Very good experience.”

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“Everything. While this company’s products might be viable, their customer service and policies are lacking and even sneaky. Without even opening the box, we had to return a product immediately upon delivery. The company charged a restocking fee… fine. They also made us pay for all the shipping charges back… fine. But they also sneakily kept the upfront costs of shipping that box to us, and after all was said and done we didn’t even get back half of what we had paid for the product. In all they managed to keep around $200! Upon calling, THE ONE GUY (that seems to be their entire customer service department) was unfriendly and definitely smug in standing behind vague policies in order to keep that money. He even sarcastically and sneakily kept trying to spin it that “Fed Ex kept it”. I would never order from Big Frog Supply again. Buy local from a company that cares, understands ‘the cost of doing business’, and can’t hide behind the internet/phone!”

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“Good price and quick delivery, great job Big Frog!”

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“Received my sprinkler replacement item within a week at the lowest price on the internet. I will order from you again.”

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Big Frog Supply is rated 4.8 based on 5,647 reviews