Big Frog Supply Reviews

4.8 Rating 5,798 Reviews
93 %
of reviewers recommend Big Frog Supply
4.8
Based on 5,798 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 94%
Accurate And Undamaged Orders
Greater than 88%
Customer Service
Communication Channels
Telephone, Email
Queries Resolved In
Under An Hour
Returns & Refunds
Returns Process
Could Be Better
Read Big Frog Supply Reviews

About Big Frog Supply:

Big Frog Supply is your online destination for all Irrigation, Plumbing, Outdoor Living, Holiday Lights, Landscape Lighting, & Tankless Water Heater needs!

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After checking out online; instead of getting an email that only states that they received a ticket… your receipt with a record of your order needs to be displayed for reference purposes. As of now, after checking out, there is no receipt to show this.
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Have not recieved the part ordered in the mail yet to use.
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One tool I purchased did not work. PVC connector description was incorrect and not suitable for my application.
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I’ve not had the opportunity to install the equipment, so this review is simply about shipping. I received the box with everything loose and rattling around. Absolutely no care for shipping or presentation. The prices are competitive and I’ve had a great experience previously, however, this experience was not great, unfortunately.
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I was very disappointed in the experience. I ordered 5 lights. One was shipped promptly. The other for were not with the first. There was no explanation. After an unanswered email I had to call the company. I was told then the lights should be shipped the following week. They didnt arrive for another two weeks.
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In the description, it didn’t state the attachment method. I need one with FM 1/4” thread. The one I received have a M thread that I can’t find fittings to adapt it to what I have existing. I don’t see any other items that will work, in the catalog.
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I ordered the wrong faucet because the description was insufficient on the website. It is hard to believe that it cost $100 to restock this item that was returned in the exact condition that it was received. The new one I ordered to replace it was packaged worse than the one I returned.
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First time online buyer, was sent the wrong size gloves.
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I selected Big Frog because I had a good experience last summer despite paying more than your competitor online. I was extremely disappointed that you took several days to process and ship my order. I have no doubt that had I selected your competitor I would’ve paid less and I would’ve received the item sooner.
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The sprinklers I ordered arrived as only the sprinkler heads, not the whole assembly which was pictured when I ordered it. While the customer service person I emailed with was very good at communicating with me, I was not notified of the delivery of part of my order nor did I receive notification of my initial order until I asked for it. I was left twice in the process wondering if my order had been received and wondering when it would arrive.
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After I placed my order, it was radio silence on any updates to the order itself. I sent two emails asking for status updates but never heard back. I finally called and spoke with someone and lo and behold, the order just so happened to be arriving at your location the next day. Then I took over a week after that to finally receive it from you. I won’t be using Big Frog Supply again.
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I tried to call and left message and never received a call back.
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Web site seemed to indicate an item was a plug, not a Bulb. Order and was delivered a bulb, that I can purchase anywhere. Would not refund as their shipping rate was so high, more than the item. How much does it cost to ship a 1" bulb, you could not even put in a BOX. Never again. I will find other supply companies. There has to be a better choice.
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Good selection and pricing, 6 of 16 items still not delivered after 10 days. Bag of barbed fittings had three barbed fittings, should be 3 bags of 10. Waiting to see if there are any other errors on missing delivery items before contacting Frog Supply. So far received three deliveries, no packing list with any delivery. I have to track what is missing.
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Overpriced, way over priced.the part cost 36 dollars.i paid 63. This is redo ridiculous
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Received a tankless water heater descaling kit in which the bottle of solution had leaked all over the contents. Contacting your company got me the instructions to contact the manufacturer. I am used to companies that I purchase products from standing behind what they sell.
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Tried calling about an order placed and received. Left two voice messages on different days. No call back. The 30 day window for resolving this is still ticking.
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I over ordered a part and wanted to return the rest, 100% my bad. I offered to ship them back myself and asked if they had a different size. Never got a response. Had to contact them again about the return. Finally, someone sent me a link, then sent me a label. Obviously, they didn't pay any attention to my first message about paying for shipping myself and seeing if they had a different size from what I originally ordered. It doesn't take an engineer to figure out that the same size I originally ordered won't work as an alternate. Poor customer service.
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It was supposed to take three days to ship, and it took twice that long.
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They don't provide a light bulb and don't make it clear. It doesn't even ask or suggest an opportunity to purchase the correct bulb at check out. When I email them to ask where the light bulb is, they said "well it is a no lamp fixture you should have known it didn't have a bulb. We don't provide a bulb because we don't know what type you would like" Really!
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Big Frog Supply is rated 4.8 based on 5,798 reviews