Name: Big Frog Supply
Rating: 4.78

Merchant Metrics


Shipping & Delivery
delivery methods	Postal Service, Courier
Customer Service
communication channels	Telephone, Email

About Big Frog Supply:

Big Frog Supply is your last destination online for all Irrigation, Plumbing, Repellents, Holiday Lights, Landscape Lighting, & Tankless Water Heater needs!

Visit Website

Phone:

855-424-4376

Email:

info@bigfrogsupply.com

Location:

4701 Shore Drive Suite 103 #183

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“Ordered 1804 Sam prs heads but got seal a matics without prs”

Helpful Report

“Restocking fee of 10%, really? You know who doesn't charge a "restocking fee" - all the top online stores who understand the path to customer retention does not include these fees. Returns are a cost of business, charging a customer who was trying to give you business a return fee for a stock item demonstrates the $6 you charged is more important then my return business. So I took my business back to Amazon to get the parts I needed, which I COULD have got on your site. And should they not fit, guess who WONT charge me a restocking fee.”

Helpful Report

“I ordered the SP3512 to replace my old water heater of the same model. Without any prior notice, the Model SPEX3512 was sent instead. This model does not have the same electrical and water connection locations, even if installed upside down. When I contacted the seller, they said that the SPEX was "this year's model". If I had wanted "this year's model" with different connection locations, I would have ordered it in the first place. There is no excuse for a model number substitution without clarifying the situation upon order entry. *False advertising*”

Helpful Report

“My regulator didn't arrive and it was sent by USPS and they stink. I never have an issue with Fedex or UPS. I don't pick the shipper you do. When I contacted you to tell you about the issue I was told to contact the shipper direct that it was basically my problem now.”

Helpful Report

“I ordered 2" in irrigation valves, and the package arrived fast. But the order was filled with 1" valves. I requested the 2" be shipped immediately and was sent a return label that day. The replacement order took over a week to get, should be here today, costing me a large amount of money in time, Equipment rental and staffing to wait for the right parts to arrive.”

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“shipment was delayed for a week xx xx xxx xxx”

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“We ordered a brand new Eemax hot water tank from you a few times in the past and each time it arrived defective. We will not be purchasing from this website again.”

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“took 5 days to get unit, ordered a propane model , sent me natural gas. I guess they were suppose to put a conversion kit in the box. Called Friday about the mistake, sales rep was nice but it is Monday and part is not here yet. unit just sitting on the floor waiting”

Helpful Report

“Needed a pump right away. Was told it would be here at a certain d ate. It is now five days late and counting. Website offered no chance for expedited shipping.”

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“I purchased a pump that was supposed to be new, the serial number and data plate were rubbed off. I installed it, it works but I don't know why they would wipe out the data on the data plate.”

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“Two weeks is way to long to wait for delivery these days! Sorry”

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“I ordered a very expensive teak mat and it was not properly packaged. The box was torn and the corner of the mat was damaged.”

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“Took over 2 weeks to ship had to call 2 times 1 st call said 1 week after 2nd call a week later order finally shipped”

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“I told the sales person the model of my Jacuzzi and pump size. I said I think it has a 3" diameter OD pipes. He told me it should be 2.5" pipes. IT IS 3" AND THE NEW PUMP WILL NOT FIT! I need the correct size... will need to call tomorrow and speak to rep to get a correct replacement.”