Big Frog Supply Reviews

Name: Big Frog Supply
Address: 6001, Miller Store Road, 105, Norfolk, Virginia
Rating: 4.75

4.8 Rating 5,970 Reviews

93 %

of reviewers recommend Big Frog Supply

4.8

Based on 5,970 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Could Be Better

About Big Frog Supply:

Big Frog Supply is your online destination for all Irrigation, Plumbing, Outdoor Living, Holiday Lights, Landscape Lighting, & Tankless Water Heater needs!

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Big Frog Supply 5 star review on 21st January 2019

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“WAS WHAT I ORDERED CAME WHEN THEY SAID IT WOULD”

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“One of the products I bought is not performing as expected. Big Frog customer service is responding but we haven't figured out what's wrong yet so my final review will be based on how this is settled.”

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“Tankless water heater arrived in good condition and quite quickly.”

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“I placed an order. I was then sent an email to rate my experience. I had not received my order yet because you did not have enough of the product in stock. I was not notified of this but had to inquire because I figured something was askew and it was. Seemed like a small issue and everyone has been very nice. But you asked...”

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“Shipped quickly with precisely the product desired. Pricing quite competitive.”

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“Very good company to deal with. Good price and shipping was quick.”

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“fast delivery but the amount of pipe on the spools was wrong i ordered 400 foot of trac pipe and only recieved about 320 foot”

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“Our first order was sent via USPS. They said it was delivered with no proof of delivery. We did not receive it. Since USPS said it was delivered, we had no recourse. We reordered with guaranteed delivery and we did receive our order.”

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“Provided needed and difficult to find tools at a reasonable price. But now will not leave me alone - hate those pesky emails.”

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“Part didnt fix it, delivery was fine, part as described. onto the next possible solution.”

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“In stock and fast. Shipping is a bit pricey”

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“Had the Felco sharpener I was looking for in stock and made it easy to order. Shipping is a bit pricey.”

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“i received our ordered. the price is very good!”

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“I received a survey on March 9 asking that I rate my purchase, but this was way too soon since I had not yet received it nor did I even have a shipping notification. I did respond to the survey by asking what happened to my order and I did receive a response the next day saying that my items were back ordered. I wish BFS could have told me this sooner and they should not send out a survey until the customer has received their order.”

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“Easy to order and item came fast. Free shipping was also a big plus!”

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“Part was exactly what I needed and it showed up in good time and shape”

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“Great response and would purchase again. Product was exactly according to website.”

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“Everything went smoothly with purchase and delivery. I would reccomend this company again.”

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“I thought the unit I was buying was both a pump protector and a pump starter. It was not a starter and Big Frog graciously allowed me to return it.”

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“Correct item and fast delivery. Make simple to do.”

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Big Frog Supply is rated 4.8 based on 5,970 reviews