Big Frog Supply Reviews

4.8 Rating 5,798 Reviews
93 %
of reviewers recommend Big Frog Supply
4.8
Based on 5,798 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 94%
Accurate And Undamaged Orders
Greater than 88%
Customer Service
Communication Channels
Telephone, Email
Queries Resolved In
Under An Hour
Returns & Refunds
Returns Process
Could Be Better
Read Big Frog Supply Reviews

About Big Frog Supply:

Big Frog Supply is your online destination for all Irrigation, Plumbing, Outdoor Living, Holiday Lights, Landscape Lighting, & Tankless Water Heater needs!

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I received a survey on March 9 asking that I rate my purchase, but this was way too soon since I had not yet received it nor did I even have a shipping notification. I did respond to the survey by asking what happened to my order and I did receive a response the next day saying that my items were back ordered. I wish BFS could have told me this sooner and they should not send out a survey until the customer has received their order.
Helpful Report
Easy to order and item came fast. Free shipping was also a big plus!
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Part was exactly what I needed and it showed up in good time and shape
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Great response and would purchase again. Product was exactly according to website.
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Everything went smoothly with purchase and delivery. I would reccomend this company again.
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I thought the unit I was buying was both a pump protector and a pump starter. It was not a starter and Big Frog graciously allowed me to return it.
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Correct item and fast delivery. Make simple to do.
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The time frame to place the order and receive the product was very timely.
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Sale of a pole-saw to west coast. Went great. Good price and reasonable ship time. Quite satisified. Thanks.
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Product is exactly what I ordered. It was timely delivered. I’m very happy with it.
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I had a very hard time trying to find plumbing replacement parts for a couple stopcock valves that were installed in the 1970s. Making things harder was the fact that the original company was sold to another but they new company did still make replacement parts. Big Frog could get them!! The only reason I can't rate the service a "5" is the long lead time (>2wk) in getting the parts shipped to me. They parts were as expected and corrected my problem.
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The sprinkler parts were easy to order and the shipment arrived promptly.
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Exelente el producto fácil de usar y muy comodo
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First time ordering from here but all was well
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Good price on sprinkler I needed, but had to pay shipping and shipping took longer (compared to Amazon)
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Yes, The Frog Masters Came Through; a slight break-down with the shipment, two separate packages came in two separate days. But, Things Happen.
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Very good price for tubing, it did get shipped fast.
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Product was here in about a week. Big Frog sends by mail and that is always slow and NO tracking that works. I have no problem with Big Frog at all but the hand trimmer sticks after some use and I have to stop and oil it, then it works good for quite a while. This is why the four stars.
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The order arrived timely. It was new. It was what I ordered. The price was right. However, when I tried to open the Irritrol Rain Bird R 600 sprinkler console, it was so tight I could not open it without injuring the equipment (or my hands). I am a strong person. I finally put part of it in a vice and used a hammer to open it. Luckily, I did not damage it. Jim Douglas
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Parts were perfect fit for my old 30 year old Toro sprinkler valves. Solved the problem.
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Big Frog Supply is rated 4.8 based on 5,798 reviews