Big Frog Supply Reviews

Name: Big Frog Supply
Address: 6001, Miller Store Road, 105, 6001, Miller Store Road, 105, Norfolk
Rating: 4.75

4.8 Rating 5,828 Reviews

93 %

of reviewers recommend Big Frog Supply

4.8

Based on 5,828 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Could Be Better

About Big Frog Supply:

Big Frog Supply is your online destination for all Irrigation, Plumbing, Outdoor Living, Holiday Lights, Landscape Lighting, & Tankless Water Heater needs!

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Big Frog Supply 5 star review on 21st January 2019

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thanks for the item was exactly as one I had before”

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“It’s working fine. The installer said it’s simple & he like the model.”

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“Item was delivered on time. It was as expected. The only problem was that the liquid leaked, box was wet. But I used what was left.”

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“Order shipped fast. It was damaged, but they got a new one out the door right away, I received it before I was even able to ship the other one back. Thanks!”

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“Need to offer an adapter for using a Jameson pruner head (which seems solidly designed, but may need a longer rope) with Lightning Stik carbon fiber poles or at least provide advice of whether/how one can connect the two by drilling into the pole as I did. Bullfrog could be more timely in delivery.”

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“Great service, their tech support was very helpful. Received the parts in a very prompt manner”

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“Very happy was just what I ordered thank you very much”

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“So far my purchases made from Big Frog Supply have been positive. From purchasing to delivery has been smooth sailing. I will continue to buy from them when needed. I would suggest it to anyone who is thinking about it.”

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“The price is good comparing to local stores and the shipment is free and quick.”

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“Good job all around. ONE thing they could do, is to tell you before you buy, is tell you how it ships. It changes things for us that live in the woods .I have a po box but our post office will not except package from ups fedx ect.. But if I know they are shipping usps the po box is good but not my Physical address because I don't have a mailbox out where I live. Short story tell us how you shipping up front. I did email but reply was to late and it said usps but when I go shipping tracking it was FedX so the office didn't really know or looked into it to give me the fact they guessed”

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“I needed 3 left-handed nuts, this was a good website to get them.”

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“Packaging was not done well, parts came bent and scratched. I was able to bend it back and the scratches won’t be noticeable, but it’s like they were just throwing things in boxes with zero concern for what’s going to happen to it during transit.”

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“They had the parts I needed, at a fair price and shipping was faster than I expected.”

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“Parts were exactly what I was looking for and fit perfectly.”

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“very happy with puchase other than the packaging was not adequate for the weight and configuration of the product sent. Product was operational but the box was broken with minimal packing inside to keep item from shifting during shipping.”

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“Great product, definitely beats the cheap plastic boxes available everywhere”

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“Once it shipped, product came in a timely fashion. Product was just what I ordered. My only problem was that it was late a few days because the package was not given to the shippers, and stuck around the warehouse for an extra two days.”

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“The customer service representative was knowledgeable and friendly. Ordering was fast. Delivery was free based on amount purchased. My only concern was delivery time it took a week to receive the items but everything else was streamlined.”

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“I ordered the wrong irrigation heads and they replaced them. I like their products and prices”

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“By getting the right order shipped thank you very much”

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Big Frog Supply is rated 4.8 based on 5,828 reviews