Big Frog Supply Reviews

Name: Big Frog Supply
Address: 6001, Miller Store Road, 105, Norfolk, Virginia
Rating: 4.75

4.8 Rating 5,970 Reviews

93 %

of reviewers recommend Big Frog Supply

4.8

Based on 5,970 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Could Be Better

About Big Frog Supply:

Big Frog Supply is your online destination for all Irrigation, Plumbing, Outdoor Living, Holiday Lights, Landscape Lighting, & Tankless Water Heater needs!

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Big Frog Supply 5 star review on 21st January 2019

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good job all around. ONE thing they could do, is to tell you before you buy, is tell you how it ships. It changes things for us that live in the woods .I have a po box but our post office will not except package from ups fedx ect.. But if I know they are shipping usps the po box is good but not my Physical address because I don't have a mailbox out where I live. Short story tell us how you shipping up front. I did email but reply was to late and it said usps but when I go shipping tracking it was FedX so the office didn't really know or looked into it to give me the fact they guessed”

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“I needed 3 left-handed nuts, this was a good website to get them.”

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“Packaging was not done well, parts came bent and scratched. I was able to bend it back and the scratches won’t be noticeable, but it’s like they were just throwing things in boxes with zero concern for what’s going to happen to it during transit.”

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“They had the parts I needed, at a fair price and shipping was faster than I expected.”

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“Parts were exactly what I was looking for and fit perfectly.”

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“very happy with puchase other than the packaging was not adequate for the weight and configuration of the product sent. Product was operational but the box was broken with minimal packing inside to keep item from shifting during shipping.”

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“Great product, definitely beats the cheap plastic boxes available everywhere”

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“Once it shipped, product came in a timely fashion. Product was just what I ordered. My only problem was that it was late a few days because the package was not given to the shippers, and stuck around the warehouse for an extra two days.”

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“The customer service representative was knowledgeable and friendly. Ordering was fast. Delivery was free based on amount purchased. My only concern was delivery time it took a week to receive the items but everything else was streamlined.”

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“I ordered the wrong irrigation heads and they replaced them. I like their products and prices”

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“By getting the right order shipped thank you very much”

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“Order was processed, shipped and on its way the next day. Big drawback, one of the four items was incorrect. Contacted the support group and they were quick to find the solution that we could all live with. All said and done I will definitely buy from BIG FROG SUPPLY again.”

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“Thank you for correcting the wrong order, well done”

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“Shipping was quick. Good product. No problems. Love the product”

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“The website picture illustrations are great as well as nomenclature of the product plus the prices are very competitive with other vendors. The items were delivered in a reasonable time frame without damage.”

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“Price was good. Item came in quickly and was correct. So far so good.”

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“This is the second I have purchased from Big Frog Supply, replacing less expensive and less well made yard hydrants. For Big Frog Supply itself a 5 star. They are quick and efficient. For the hydrant time will tell but basically 5 star at this point. Adjustable flow a positive. My problem has been delivery, which is by Fed X and they have always been a problem for some reason. Used to be they could not even find us (farm and house etc has been same place 100 years) but now mostly cavalier with packages. First hydrant was just set off on the busy road by mailbox. Luckily it was not stolen. This one was handled very roughly, all inside materials (instructions etc.) had been lost out of the box, faucet was sticking out of box and will need some retouching of its paint. At least it was set near a large tree and bench near the house. The porch seems to not register as a place to put packages for FedX. So 5 stars for Big Frog, 5 stars for faucet assuming it lasts longer than 10 years, and one star for Fed X. Luckily I still have the install information from the first faucet purchased and I know what parts to buy.”

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“The biggest thing I hate. Is as soon as I ordered from your site I started receiving multiple junk emails. I did receive my items sooner than it was supposed to come so that is really nice. It does not look like the picture I seen so I am hoping it is the correct item”

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“Big Frog Supply had the pump I needed for my lawn irrigation. It is exactly like my previous pump, and that one lasted over 11 years. When my previous pump failed, I was desperate to get a new one. The days of summer have been getting hotter so I was worried that my lawn would be damaged. I could have gone to other vendors that were local. In fact since there is a Big Frog Supply store nearby (Virginia Beach), I thought I was going to get it from them within 24 hours. Unfortunately the pump took 3 days as it was coming from Tampa. It did get there earlier in the day than what was estimated.”

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“Finding and odering the product I wanted was very easy and convenient. The product was delivered in a timely manner and was correct and undamaged.”

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Big Frog Supply is rated 4.8 based on 5,970 reviews