Big Frog Supply Reviews

Name: Big Frog Supply
Address: 6001, Miller Store Road, 105, Norfolk, Virginia
Rating: 4.75

4.8 Rating 5,970 Reviews

93 %

of reviewers recommend Big Frog Supply

4.8

Based on 5,970 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Could Be Better

About Big Frog Supply:

Big Frog Supply is your online destination for all Irrigation, Plumbing, Outdoor Living, Holiday Lights, Landscape Lighting, & Tankless Water Heater needs!

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Big Frog Supply 5 star review on 21st January 2019

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“There packaging could be much better, couple of items fell out of a box that popped open. Big Frog Supply resent the missing items .”

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“Only received part of my order because of bad packaging for shipping, box busted open and small parts fell out. A little run around to get the missing parts shipped again. This all caused a delay in instillation.”

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“Everything was great and I will be happy to use you more thanks”

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“Your picture on the website showed three weather stations and two receivers but you shipped only one set. Please correct misleading pictures on your website.”

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“I received my order and it does not appear to be damaged, but please see the below pictures for how it was delivered. Not sure what carrier you utilize but might want to talk to them about their quality. Happy with the product but definitely not the delivery service.”

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Thanks Joe, We are always evaluating our carriers, and try to select the ones delivering on time and without damaging the items. We hope you saw our speed of order processing and shipping, and we apologize for the box damage!

“I ordered a bunch of Fiskers 18” loppers. They came quickly. I would have given 5 stars but some of them had nicked handles and looked like they were around a while. I was giving as gifts.”

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“Sold at a reasonable price and shipped the item fast”

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“Looked for a bsmnt drain cover for years. Found one here. Shipped to me quickly and fit very well.”

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“Competitive prices and good product selection. Good tracking of purchase.”

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“Shipped quickly, best price At least 10 words, wjy? why?”

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“So far, I am pleased with Big Frog Supply. The product arrived as advertised without any delays. The only reason I gave them a 4-star rating vs 5 stars was due to the 5% discount ad that popped up online when I first began shopping with them. I needed sprinkler heads, so I was in the market for several. The 5% discount caught my attention for entering my email address, which I did. When I began to place my order, I couldn't locate a cos=de for the 5% discount, so I called Big Frog. The nice young man told me the 5% discount would only apply to my next order...Ugh! I felt mislead and told the young representative how I felt. He said he had received many other complaints about this, but there was nothing he could do about it. Big Frog needs to change its marketing strategy to be less misleading and more truthful. BTW, I ordered four sprinkler heads on the first order to get free shipping and then ordered six more on the second-order to capture the additional 5% discount. I'm retired so every saved dollar counts. You have good company with good representation. Just be more truthful with your marketing approach.”

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“I already submitted a review, check your record’s I will repeat, I was satisfied with speedy service, disappointed that one leg was not attached I had to screw the leg on. I am an old widow women, not yet totally dead.”

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“Got what we needed! On TIME :-) We will definably buy from Big Frog again.”

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“Good customer service and very honest. I recommend it”

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“Everything on time and definitely will need more help with in our business needs”

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“The item arrived one day earlier that the ETA, that makes me happy.”

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“This is the best timer on the market. It's so easy to set up for no hands on watering. I just wish they made one to run 12 hrs and then shut off so I could use it in my apple orchard, then I would give it a 5+. Thank you PC”

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“Always on time but little disappointed about my last purchase,I got 1 pice instead of 10 but rapid response after my claim.I will continue buying from this company.”

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“First, you have great prices & fast shipping! But, I didn't receive a shipping tracking number & was wondering if I had ordered properly. But, before I could call to check on it, it arrived. So, if I have future needs that you guys might be able to help with, I'll look here first! rj”

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“ordering process was easy, came when they said it would”

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Big Frog Supply is rated 4.8 based on 5,970 reviews