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Big Frog Supply Reviews

4.8 Rating 5,828 Reviews
93 %
of reviewers recommend Big Frog Supply
Company Reviews Product Reviews
1,626
 Metrics Info
4.8
Based on 5,828 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 94%
Accurate And Undamaged Orders
Greater than 88%
Customer Service
Communication Channels
Email, Telephone
Queries Resolved In
Under An Hour
Returns & Refunds
Returns Process
Could Be Better
Read Big Frog Supply Reviews

About Big Frog Supply:

Big Frog Supply is your online destination for all Irrigation, Plumbing, Outdoor Living, Holiday Lights, Landscape Lighting, & Tankless Water Heater needs!

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Sandra P
Verified Buyer
“I already submitted a review, check your record’s I will repeat, I was satisfied with speedy service, disappointed that one leg was not attached I had to screw the leg on. I am an old widow women, not yet totally dead.”
Helpful Report
Joe B
Verified Buyer
“Got what we needed! On TIME :-) We will definably buy from Big Frog again.”
Helpful Report
MARCELO C
Verified Buyer
“Good customer service and very honest. I recommend it”
Helpful Report
Trinidad L
Verified Buyer
“Everything on time and definitely will need more help with in our business needs”
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Ahmed L
Verified Buyer
“The item arrived one day earlier that the ETA, that makes me happy.”
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Pauline C
Verified Buyer
“This is the best timer on the market. It's so easy to set up for no hands on watering. I just wish they made one to run 12 hrs and then shut off so I could use it in my apple orchard, then I would give it a 5+. Thank you PC”
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Miguel R
Verified Buyer
“Always on time but little disappointed about my last purchase,I got 1 pice instead of 10 but rapid response after my claim.I will continue buying from this company.”
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Ralph J
Verified Buyer
“First, you have great prices & fast shipping! But, I didn't receive a shipping tracking number & was wondering if I had ordered properly. But, before I could call to check on it, it arrived. So, if I have future needs that you guys might be able to help with, I'll look here first! rj”
Helpful Report
Mike R
Verified Buyer
“ordering process was easy, came when they said it would”
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Kaj H
Verified Buyer
“I purchased some hedge clippers from Big Frog. The shipping was faster than stated, and the clippers arrived in good shape. So that part is five stars. The only reason for dropping a star is Big Frog's return policy, which allows them to charge up to 40% of the price of the item for returns. That sounds sobering, and I made SURE, as best I could, that I really wanted the item before I ordered it. That said, I am guessing Big Frog reserves the right to charge UP TO 40% for returns to cover shipping costs both ways for the returned item. On my clippers the shipping was "free"—that is, included in the price of the item itself. So if I returned it Big Frog would be out the shipping costs both ways. What I am trying to say is though their policy sounds pretty extreme, it isn't really that unreasonable. But there are better shipping and return policies out there, which is why I knocked off one star.”
Helpful Report
Doug M
Verified Buyer
“Good price and really quick, recieved my order within days”
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Sohrab S
Verified Buyer
“Products arrived faster than expected given a manufacturer backlog and function well.”
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Jerrial B
Verified Buyer
“We like Big Frog because it's easy to order items that are readily available Good customer service”
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Jesus R
Unverified Reviewer
“Simple to install. Need to be able to be able to turn on or off from the app”
Helpful Report
Gay R
Unverified Reviewer
“Item delivered before estimated date! Had it working within hours.”
Helpful Report
James M
Verified Buyer
“Great service and timely delivery. Good product will shop again for sure.”
Helpful Report
Patsy W
Verified Buyer
“Received the part quickly. Exactly what was needed to repair my sprinkler.”
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Jesus R
Verified Buyer
“There web site is user friendly and had and shipped what I needed quickly”
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Orea D
Verified Buyer
“Great price on the product , but horrible packaging. An envelope? We are both lucky it was not destroyed in shipping.”
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Jan L
Verified Buyer
“You were fine. I do not have the timer installed yet so I really don't have much feedback for you.”
Helpful Report
Big Frog Supply is rated 4.8 based on 5,828 reviews
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