Big Frog Supply Reviews

Name: Big Frog Supply
Address: 6001, Miller Store Road, 105, Norfolk, Virginia
Rating: 4.75

4.8 Rating 5,840 Reviews

93 %

of reviewers recommend Big Frog Supply

4.8

Based on 5,840 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Could Be Better

About Big Frog Supply:

Big Frog Supply is your online destination for all Irrigation, Plumbing, Outdoor Living, Holiday Lights, Landscape Lighting, & Tankless Water Heater needs!

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Big Frog Supply 5 star review on 21st January 2019

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Part I ordered arrived ahead of schedule. the part worked perfectly”

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“Original package mis-labelled from supplier, Big Frog turned around correct material very quickly!”

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“The item had been backordered so I had to wait longer than usual but once it was in stock it was shipped to me immediately. My only issue was that the plastic cover that covers the top of the unit was missing. This plastic cover is only to cover the top of the unit during construction and once complete it is removed.”

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“Delivery was very quick but I gave 4 stars because I don't know about there customer service especially it comes to return policy.”

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“Big Frog Supply delivered the items quickly and the items look ok. One of the items had an opening in the packaging but appears new and in new condition.”

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“Fast, accurate and in stock. Little more expensive then other on line retailers.”

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“Fast delivery, and the exact part. It made putting it back together a breeze.”

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“Good product. Packaging for shipping could have been better, Box was damaged and top works of one valve fell off. Reassembled and seems to be working.”

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“We love the new up lights that we bought on line from Big Frog. The website had the fixtures that we wanted and they were delivered in a week. One thing that I had trouble with was tracking the package. But Big Frog quickly responded to my email questions about delivery status.”

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“The product I needed was available and at a reasonable price.”

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“The product I needed was available and at a reasonable cost.”

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“Fast shipping and great cost but not happy with the product”

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“Fast shipping easy people to deal with everything went smooth”

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“Good communication product was exactly as described and I would recommend”

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“EASY TO ORDER.GOOD PRICE.WOULD ORDER FROM THE BIG FROG AGAIN. THANKS AL UNITED WATER”

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“Shopping cart works well and prices are good, ya know?”

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“the company was very responsive in terms of sending almost immediately the ordered items and their tracking information. Unfortunately they sent me the wrong item (1of 2) and had to return it. it would be nice to have a phone number to call customer service instead communicating with email. Overall it seems to be a good and reliable company.”

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“A friend recommended this site, as I want to replace a 30-yr old Rheem electric water heater with an on-demand water heater using propane to reduce my use of electricity.”

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“Right item. Couldn’t find it locally at box stores. Shipping was delayed”

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“All good, actual delivery a couple of days later than originally specified otherwise product delivered as ordered.”

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Big Frog Supply is rated 4.8 based on 5,840 reviews