Big Frog Supply Reviews

Name: Big Frog Supply
Address: 6001, Miller Store Road, 105, Norfolk, Virginia
Rating: 4.75

4.8 Rating 5,970 Reviews

93 %

of reviewers recommend Big Frog Supply

4.8

Based on 5,970 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Could Be Better

About Big Frog Supply:

Big Frog Supply is your online destination for all Irrigation, Plumbing, Outdoor Living, Holiday Lights, Landscape Lighting, & Tankless Water Heater needs!

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Big Frog Supply 5 star review on 21st January 2019

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The supplies from Big Frog are excellent. They always have exactly what I am looking for and save me multiple trips back and forth to the hardware store. I always buy a few extra connectors so when issues arise with my irrigation (usually due to d**n squirrels) I can fix it immediately; saving water and time.”

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“Item arrived cracked . Shipping was fast. Good price .”

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“Used Big Frog twice for the first time, very happy, received my supplies on time and they were the right parts.”

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“Very happy with the service. Fast delivery and correct product.”

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“Item was competitively priced, shipped quickly, and arrived in good condition.”

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“Easy website transaction, but still waiting for FedEx to deliver. Tracking still shows it in N.C. where it has languished for about 5 or 6 days. Still a long journey to the west coast via ground.”

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“Great company, with fair prices. The only reason I didn't give 5 stars is because they sent me the wrong part and it didn't work properly. However they didn't hesitate to give me a refund, so I would probably purchase from them again.”

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“Service was good and the product was as shown. Very happy with the purchase.”

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“Excellent service. The item was as described and exactly what I needed. My only criticism is that the shipping was a little slow. Otherwise, i highly recommend Big Frog.”

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“Part I ordered arrived ahead of schedule. the part worked perfectly”

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“Original package mis-labelled from supplier, Big Frog turned around correct material very quickly!”

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“The item had been backordered so I had to wait longer than usual but once it was in stock it was shipped to me immediately. My only issue was that the plastic cover that covers the top of the unit was missing. This plastic cover is only to cover the top of the unit during construction and once complete it is removed.”

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“Delivery was very quick but I gave 4 stars because I don't know about there customer service especially it comes to return policy.”

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“Big Frog Supply delivered the items quickly and the items look ok. One of the items had an opening in the packaging but appears new and in new condition.”

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“Fast, accurate and in stock. Little more expensive then other on line retailers.”

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“Fast delivery, and the exact part. It made putting it back together a breeze.”

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“Good product. Packaging for shipping could have been better, Box was damaged and top works of one valve fell off. Reassembled and seems to be working.”

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“We love the new up lights that we bought on line from Big Frog. The website had the fixtures that we wanted and they were delivered in a week. One thing that I had trouble with was tracking the package. But Big Frog quickly responded to my email questions about delivery status.”