Big Frog Supply Reviews

Name: Big Frog Supply
Address: 6001, Miller Store Road, 105, Norfolk, Virginia
Rating: 4.75

4.8 Rating 5,840 Reviews

93 %

of reviewers recommend Big Frog Supply

4.8

Based on 5,840 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Could Be Better

About Big Frog Supply:

Big Frog Supply is your online destination for all Irrigation, Plumbing, Outdoor Living, Holiday Lights, Landscape Lighting, & Tankless Water Heater needs!

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Big Frog Supply 5 star review on 21st January 2019

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great price on the product , but horrible packaging. An envelope? We are both lucky it was not destroyed in shipping.”

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“You were fine. I do not have the timer installed yet so I really don't have much feedback for you.”

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“Order received on time and in good condition (double-boxed).”

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“I got the parts I ordered at a reasonable price in a timeframe acceptable to me. I just wish I could have ordered only the parts that need replacing and not a just a new motor unit!”

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“works as it should. I had no issues with the item.”

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“So after looking closely at the boxes and how they were originally packed I owe you an apology. It looks like the manufacture packed his box in a box. You had used one additional box which made sense. There was not a 4 th box. Anyway I look forward to getting the part”

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“Awesome delivery time. Easy to order. I'm testing 2 timers and will order more if they work well. Only time will tell if the product functions the way it should.”

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“The shipment was timely. I’m not sure about the product yet. We have a different kind of sprinkler. We are going to have to see if we can adapt our current style to your heads.”

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“easy web site, fast delivery. thanks for everything. I will purchase from your company again.”

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“The item came in a box that looked like it was run over by a forklift. The Fed ex driver would not make a note of damage, because it was covered with Big Frog tape. Damage was made in warehouse. I have used it and so far it is working.”

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“Hi guys thanks but i am not happy because I order 4 valves 3/4 rain bird and I received wrong parts so is big mistake i still waiting for my right order please”

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“The supplies from Big Frog are excellent. They always have exactly what I am looking for and save me multiple trips back and forth to the hardware store. I always buy a few extra connectors so when issues arise with my irrigation (usually due to d**n squirrels) I can fix it immediately; saving water and time.”

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“Item arrived cracked . Shipping was fast. Good price .”

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“Used Big Frog twice for the first time, very happy, received my supplies on time and they were the right parts.”

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“Very happy with the service. Fast delivery and correct product.”

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“Item was competitively priced, shipped quickly, and arrived in good condition.”

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“Easy website transaction, but still waiting for FedEx to deliver. Tracking still shows it in N.C. where it has languished for about 5 or 6 days. Still a long journey to the west coast via ground.”

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“Great company, with fair prices. The only reason I didn't give 5 stars is because they sent me the wrong part and it didn't work properly. However they didn't hesitate to give me a refund, so I would probably purchase from them again.”

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“Service was good and the product was as shown. Very happy with the purchase.”

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“Excellent service. The item was as described and exactly what I needed. My only criticism is that the shipping was a little slow. Otherwise, i highly recommend Big Frog.”

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Big Frog Supply is rated 4.8 based on 5,840 reviews