Big Frog Supply Reviews

4.8 Rating 5,798 Reviews
93 %
of reviewers recommend Big Frog Supply
4.8
Based on 5,798 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 94%
Accurate And Undamaged Orders
Greater than 88%
Customer Service
Communication Channels
Telephone, Email
Queries Resolved In
Under An Hour
Returns & Refunds
Returns Process
Could Be Better
Read Big Frog Supply Reviews

About Big Frog Supply:

Big Frog Supply is your online destination for all Irrigation, Plumbing, Outdoor Living, Holiday Lights, Landscape Lighting, & Tankless Water Heater needs!

Visit Website

Write Your review

Tell us how Big Frog Supply made you happy
Help future customers by talking about customer service, price, delivery, returns & refunds.
Minimum 10 characters
Would you like to add a photos or videos?
Strengthen your review by uploading photos & videos.
Drag files here or browse
(Supported files: jpg, png, mpeg, ogg, mp4 & webm)
What's your name?
What's your email?
We need your email address to verify that your review is genuine
Please note that we may share your email with the company to verify your order.
Completely overcharged for shipping. It should be illegal to charge $10 to ship a envelope.
Helpful Report
Product was not in manufactures orginal box. Unheard of .
Helpful Report
Everything. While this company’s products might be viable, their customer service and policies are lacking and even sneaky. Without even opening the box, we had to return a product immediately upon delivery. The company charged a restocking fee… fine. They also made us pay for all the shipping charges back… fine. But they also sneakily kept the upfront costs of shipping that box to us, and after all was said and done we didn’t even get back half of what we had paid for the product. In all they managed to keep around $200! Upon calling, THE ONE GUY (that seems to be their entire customer service department) was unfriendly and definitely smug in standing behind vague policies in order to keep that money. He even sarcastically and sneakily kept trying to spin it that “Fed Ex kept it”. I would never order from Big Frog Supply again. Buy local from a company that cares, understands ‘the cost of doing business’, and can’t hide behind the internet/phone!
Helpful Report
Service is horrible I’ll never ever order here again and I’ll tell everybody about my bad experience
Helpful Report
I have not received my product from you. I tracked the order and it shows that it was damaged in shipping LAST Thursday! I have not received word from anyone about this and it is now Tuesday. I want my money back!!!
Helpful Report
Should be more clear as to what’s in the box
Helpful Report
My order was damaged in route and the FedEx decided to return the damaged package. After that, you simply just canceled my order and.refund. This indicates that you don’t want me as a customer. Very bad!
Helpful Report
Literally 2 1/2 weeks after placing my order, 2 weeks beyond the day I was assured it would arrive, 1 1/2 weeks after calling the company and asking for clarification, and 4 days since sending the company an email asking for status, I’ve still got nothing. To say that they have dropped the ball would be an understatement.
Helpful Report
Order was supposed to be 5 business days. Still hasn’t arrived 2 weeks later. Have a customer waiting
Helpful Report
I was not aware the required O-Ring required for installation was not included with the product. Maybe this was my fault but when I requested return information I was informed of ridiculous "re-stocking fees"......I can't remember the last time a reputable business charged these fees....No worries...will never order from this company again...
Helpful Report
Advertised part without dimensions size. Rep stated only size Rainbird made. Would not accept return. And if so, would required purchaser to pay return freight. With return freight it would have cost almost $30 for part. Purchased whole 6" sprinkler from "big box" for $12.98.
Helpful Report
big frog supply certainly does NOT "hop to it", inattentive and unhelpful, can't believe they get away with all this.
Helpful Report
You better check the delivery time. Mine ended being 2 weeks so I had to cancel when I did not see any shipment info.
Helpful Report
Very disappointed with my experience! I order a programable hose faucet with timer off Amazon. Shortly after I found a different option a a better price. As soon as the item arrived I knew I was returning it and had selected return on Amazon. When I opened the box the packaging of the item was damaged and broken. It looked dirty! I had already selected to return before I even opened the item because I knew I was going to rerun it I selected, “no longer needed”. I sent the item back in the same condition I received it . The company proceeded to charge me an outrageous $25 restocking fee when the item itself cost $50. The company claimed that I had used the item because I didn’t select that the item was damaged in my return. When messaging with the company over Amazon the customer service was poor and not helpful. The company refused to give me a full refund. I have purchased so many things on amazon(almost daily) and never had such a poor experience before. I would not recommend to anyone to purchase from this company.
Helpful Report
Normally, I would give Big Frog a great review, but... I recently purchased a backflow cover to fit a 32" x 16" backflow device. In the product spec tab there was no information, least of all dimensions, however on the product description tab, there is a header that states "Specification Sheet" with Features and Specifications outlined below it. See pic attached. In this section, dimensions are stated "Dimensions: 34 in. x 16.5 in. x 26.5 in." ... should have fit my backflow, right? Wrong. The box tapers, and instead of listing the TOP portion that actually needs to FIT the backflow, these dimensions are for the BASE of the cover. ??? Make it make sense. Once I realized there was a mistake made, I called the Big Frog customer service line, was told there was no alternative option and I needed to apply for a return and refund. I did as asked, and I was then notified that I would have to pay for the shipping on the return (the initial shipping cost) PLUS return shipping, totaling almost half of the cost of this cover... which I would normally NOT had a problem with had I felt that this was a mistake made on MY part, but it was not. 1. I read the description, and although in it there is a header that reads "Specification Sheet", it is NOT an obvious hyperlink (different color to indicate that it IS a hyperlink) and suggests it's a header to the information below it. 2. Pertinent information is missing entirely from the Specifications tab built into the website. THIS is where the specification sheet SHOULD have been. This is where I looked for it, and as you can see from the attached picture, the box is completely empty. Additionally, in two places (Description and actual Dimension tabs), the dimensions ARE noted, there is absolutely nothing telling the buyer that this dimension is for the BASE of the cover, and does not apply to the actual FIT of the backflow. I have emailed customer service several times asking for better responses, but all I am met with now is someone telling me that this was my error, that they can do nothing because item descriptions are set by the manufacturer (even though it is incumbent upon Big Frog to give accurate information on their e-commerce website), stonewalling and no replies. I have purchased from Big Frog previously, albeit only a couple of times, but you can be sure that if I am forced to keep this cover or pay $100 in return shipping, I will not be calling on Big Frog again.
Helpful Report
Never received and refused to send replacement...... Did refund.....But yet this is still for sale online
Helpful Report
Never received order leaked during shipment and was returned by FedEx..... they decided not to ship another..... Got one through different supplier through Amazon which is not my preferred place to buy stuff....But appears to be the only place to get stuff anymore sadly
Helpful Report
returns & refunds. Charge for Re-stoking fee its not Free Return and Full Refund.
Helpful Report
I spoke with a customer service rep when I ordered from Big Frog clarify that I was using the proper part number for water hydrants with top covers. Photos attached. When my order arrived, no covers, only hydrants. ( I spent well over $500 since I ordered three) I let Big Frog know part of my order had not been shipped & was told to open a ticket. Since I had my ditch open & paying by the hour on my job, I used the hydrants I got that lacked the covers. Now I have an open ticket & getting NO help. I fact, the company now admits that their staff advised me incorrectly, but it's now been over 30 days since I got my order. So I'm SOL. Bad business from the very beginning Attached a photo to show the hydrants I ordered ( with the part number) The covers are attached to the hydrants in the photo & the part number is visible. False advertisement & customer service is non-existent Will NEVER spend my money here again!
Helpful Report
Have called many, many times to talk to someone and just keep getting a voice mail. What we ordered is not what we received. Will not use this company again.
Helpful Report
Big Frog Supply is rated 4.8 based on 5,798 reviews