Big Frog Supply Reviews

Name: Big Frog Supply
Address: 6001, Miller Store Road, 105, Norfolk, Virginia
Rating: 4.75

4.8 Rating 5,968 Reviews

93 %

of reviewers recommend Big Frog Supply

4.8

Based on 5,968 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Could Be Better

About Big Frog Supply:

Big Frog Supply is your online destination for all Irrigation, Plumbing, Outdoor Living, Holiday Lights, Landscape Lighting, & Tankless Water Heater needs!

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Big Frog Supply 5 star review on 21st January 2019

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Never received it I canceled the order.I order it from Amazon got it next day 22.78”

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“still waiting for order and you keep bugging me for review.”

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“The shipping company you used, Fed EX, said they dropped the package at BUSINESS address when it was closed and it wasn't anywhere to be found upon opening up on a Monday morning. After a week of trying to get to the bottom of this with no satisfaction I had to call and dispute the charge with my credit card company. Worst customer service I have ever run into. This was not my first purchase with your company but it will be the last!”

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“I bought this part less than a year ago and the part went bad. It has a 2 year warranty on it. They started the warranty process but said it will be months before it gets processed and said I will have to buy another and get refunded when the warranty gets approved. After I purchased the second for $50 more than the original they informed me I would only get refunded $100 and not $150. I am still waiting on any kind of money.”

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“Part arrived broken. Plastic housing on pump cracked. I don’t think I will use this company again.”

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“Ordered a month and a half ago. Still have not received item.”

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“Completely overcharged for shipping. It should be illegal to charge $10 to ship a envelope.”

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“Product was not in manufactures orginal box. Unheard of .”

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“Everything. While this company’s products might be viable, their customer service and policies are lacking and even sneaky. Without even opening the box, we had to return a product immediately upon delivery. The company charged a restocking fee… fine. They also made us pay for all the shipping charges back… fine. But they also sneakily kept the upfront costs of shipping that box to us, and after all was said and done we didn’t even get back half of what we had paid for the product. In all they managed to keep around $200! Upon calling, THE ONE GUY (that seems to be their entire customer service department) was unfriendly and definitely smug in standing behind vague policies in order to keep that money. He even sarcastically and sneakily kept trying to spin it that “Fed Ex kept it”. I would never order from Big Frog Supply again. Buy local from a company that cares, understands ‘the cost of doing business’, and can’t hide behind the internet/phone!”

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“Service is horrible I’ll never ever order here again and I’ll tell everybody about my bad experience”

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“I have not received my product from you. I tracked the order and it shows that it was damaged in shipping LAST Thursday! I have not received word from anyone about this and it is now Tuesday. I want my money back!!!”

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“Should be more clear as to what’s in the box”

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“My order was damaged in route and the FedEx decided to return the damaged package. After that, you simply just canceled my order and.refund. This indicates that you don’t want me as a customer. Very bad!”

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“Literally 2 1/2 weeks after placing my order, 2 weeks beyond the day I was assured it would arrive, 1 1/2 weeks after calling the company and asking for clarification, and 4 days since sending the company an email asking for status, I’ve still got nothing. To say that they have dropped the ball would be an understatement.”

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“Order was supposed to be 5 business days. Still hasn’t arrived 2 weeks later. Have a customer waiting”

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“I was not aware the required O-Ring required for installation was not included with the product. Maybe this was my fault but when I requested return information I was informed of ridiculous "re-stocking fees"......I can't remember the last time a reputable business charged these fees....No worries...will never order from this company again...”

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“Advertised part without dimensions size. Rep stated only size Rainbird made. Would not accept return. And if so, would required purchaser to pay return freight. With return freight it would have cost almost $30 for part. Purchased whole 6" sprinkler from "big box" for $12.98.”

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“big frog supply certainly does NOT "hop to it", inattentive and unhelpful, can't believe they get away with all this.”

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“You better check the delivery time. Mine ended being 2 weeks so I had to cancel when I did not see any shipment info.”

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“Very disappointed with my experience! I order a programable hose faucet with timer off Amazon. Shortly after I found a different option a a better price. As soon as the item arrived I knew I was returning it and had selected return on Amazon. When I opened the box the packaging of the item was damaged and broken. It looked dirty! I had already selected to return before I even opened the item because I knew I was going to rerun it I selected, “no longer needed”. I sent the item back in the same condition I received it . The company proceeded to charge me an outrageous $25 restocking fee when the item itself cost $50. The company claimed that I had used the item because I didn’t select that the item was damaged in my return. When messaging with the company over Amazon the customer service was poor and not helpful. The company refused to give me a full refund. I have purchased so many things on amazon(almost daily) and never had such a poor experience before. I would not recommend to anyone to purchase from this company.”

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Big Frog Supply is rated 4.8 based on 5,968 reviews