Big Frog Supply Reviews

Name: Big Frog Supply
Address: 6001, Miller Store Road, 105, 6001, Miller Store Road, 105, Norfolk
Rating: 4.75

4.8 Rating 5,828 Reviews

93 %

of reviewers recommend Big Frog Supply

4.8

Based on 5,828 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Could Be Better

About Big Frog Supply:

Big Frog Supply is your online destination for all Irrigation, Plumbing, Outdoor Living, Holiday Lights, Landscape Lighting, & Tankless Water Heater needs!

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Big Frog Supply 5 star review on 21st January 2019

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It has been several weeks and we have yet to receive the well pump that we paid for. Can you give me an update on when this ships?”

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“Went on line, found item, ordered item, credit card charge was processed, got receipt from big frog supply. Next day I get “order canceled”. Turns out they don’t have it in stock and apparently don’t plan to get any in based on canceled order. Not responding to emails asking for clarification. Do they always process credit card charges without checking to see if they have the item in stock?”

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“Extraordinarily slow shipping, and no attempt to compensate me for inconvenience.”

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“During the week long deep freeze snow storm in San Antonio my backflow preventer cracked. Forced to replace I bought my unit. It was received with 2of4 valves cracked. Tried calling now phone number available”

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“your website just spins when trying to checkout.”

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“For reasons which defy explanation the product was sent to the wrong address, one I never had anything to do with and never heard of. This was particularly puzzling because when I signed up with you I provided the particulars about me, including, of course, my address. The person I talked to about this matter was barely civil, really of no sympathetic help. To the business's credit the cost of the product and the shipping were refunded to me. I know stuff happens and I am not a fault finder. Yet I bought the part from another outfit. The part sent to the wrong address arrived back to you via return-to-sender. I would have re-purchased the part but I thought about the experience with your worker and thought the better of it.”

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“Opened the kit and the solution was opened, soggy cardboard all in the pump all the connections corroded.”

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“The item was shipped to a wrong address, 1 which I have never heard of or have ever had anything to do with. I learned this when I wondered where the item was and when tracking saw the mistake and the fact that a return to sender had occurred. Stuff happens and I am not thin skinned. But when I called you the woman who handled my call was just barely civil. No sympathy about what happened not a suggestion what to do about the matter. I am a businessman so I know a person can have an off day but this was vexing. Any solid outfit wishes to please and keep a customer. I understood that I would have to re-order but the more I thought about the more I felt something did not feel right. The person who took my call said the total sum would be credited back to me but I do not yet see that on my card statement.”

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“$187 restocking fee is simply stealing money”

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“Ordered one item, but shipped a cheaper and different item. When contacted about it, they started giving BS explanation that it is a newer version. I wanted to have them ship the item as per my original order. Never returned my messages left in voice mail. I won't recommend anyone to use this webstore.”

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“Nothing was wrong everything was wonderful. I clicked on the wrong part of the screen. The product was exactly what I expected all went well.”

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“Very disappointed. Received a product that did not work. Customer service needs to provide a full refund without taking restocking fees and reimburse me for original shipping. I have asked for confirmation of my refund to no avail. Very disappointing.”

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“Still have not received my order since nov 7th”

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“Hi Big Frog Supply, Well my Sprinkler’s were sent ok and I was anxious to see them and then they were shipped back only to be sent back to me??? I should receive them this Tuesday. They were sent back again??”

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“They are asking 40% restocking fee for return. I purchased the wrong item. City building and safety did not pass inspection. you wanted 40% of $$”

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“I send the picture of the part and dimension of the part I need, someone send me the link for the replace part, I order come is wrong, it is too short, send email again, they said that no longer available, should tell me from beginning, go back to try return then your company said I have to pay the shipping back.”

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“Had some damage in shipping and according to your policy I have to pay to ship it back to you”

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Hi Kathleen, You definitely are NOT responsible for items that are damaged in shipping! Please contact our customer service department by phone or email and we will start the claims process with the carrier and get you a new item. Thanks!

“Ordered these loppers about three weeks ago and still have not received them. I called and it was stated the first pair was lost, The second pair that was in stock is still not here. I called last Thursday and was told the item was in Atlanta but here it’s Monday night and still have not received them. Will give them a call tomorrow to check status again.”

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“Fittings dont match Jacuzzi whirlpool garden tub. I can’t use it.”

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“I ordered 2 4 station expansion modules for $66.96. They were the incorrect product. I returned them right away. They refunded $22.52. Crooks. Never again.”

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Big Frog Supply is rated 4.8 based on 5,828 reviews