Big Frog Supply Reviews

Name: Big Frog Supply
Address: 6001, Miller Store Road, 105, Norfolk, Virginia
Rating: 4.75

4.8 Rating 5,970 Reviews

93 %

of reviewers recommend Big Frog Supply

4.8

Based on 5,970 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Could Be Better

About Big Frog Supply:

Big Frog Supply is your online destination for all Irrigation, Plumbing, Outdoor Living, Holiday Lights, Landscape Lighting, & Tankless Water Heater needs!

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Big Frog Supply 5 star review on 21st January 2019

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“On June 1st I was notified that my order for felco F9 pruning shears order# 1054427had a shipping label created & that USPS was awaiting the item . Since then I have not heard anything from Big Frog Supply Co. I tried to call 3 times last week & every time I got a busy signal. Not a good way to retain a customer. Linda Coletta”

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“Ordered 3 parts. Two o-rings, and a 6 zone cam. Invoice says 6 zone cam. Package has 4 zone cam. 33% failure rate in order. Not recommended.”

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“Have not received my products as of this date. Then again it's 80 miles from VaBch to Moon VA so that's quite a feat for the U.S Post office. 80 miles in 16 days and still nothing in sight. Please don't send by USPS or I will not buy from you again.”

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“We ordered a tankless water heater and immediately canceled it same day because we decided to buy a refuser tank water heater from Lowe’s instead. Instead of canceling they ship the order and after 2 weeks no delivery. We already got a water heater same day we ordered and now they are outfight stealing our money and will not refund. The managers will tell you to screw off when we did everything on our end. They will outright steal your money and will not ship or cancel.”

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“I have not received the product I have not received the product”

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“Returned products as it didn't work with my garden setup as I had discussed with customer care and orbit. Took several days between responses from customer service that took over 2 weeks time to resolve completely. Left several messages on voicemails at the customer service lines. To top it all off, Charging me 5% restocking fee for the items. I was trying to use a smaller company instead of going with Amazon but not worth it. They have poor customer service and they shouldn't get a 5% restocking fee for a brand new unopened devices that they make money on twice. Shame on them. On the plus side, fast shipping to get the product.”

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“No update on cancelled order”

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“It has been several weeks and we have yet to receive the well pump that we paid for. Can you give me an update on when this ships?”

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“Went on line, found item, ordered item, credit card charge was processed, got receipt from big frog supply. Next day I get “order canceled”. Turns out they don’t have it in stock and apparently don’t plan to get any in based on canceled order. Not responding to emails asking for clarification. Do they always process credit card charges without checking to see if they have the item in stock?”

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“Extraordinarily slow shipping, and no attempt to compensate me for inconvenience.”

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“During the week long deep freeze snow storm in San Antonio my backflow preventer cracked. Forced to replace I bought my unit. It was received with 2of4 valves cracked. Tried calling now phone number available”

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“your website just spins when trying to checkout.”

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“For reasons which defy explanation the product was sent to the wrong address, one I never had anything to do with and never heard of. This was particularly puzzling because when I signed up with you I provided the particulars about me, including, of course, my address. The person I talked to about this matter was barely civil, really of no sympathetic help. To the business's credit the cost of the product and the shipping were refunded to me. I know stuff happens and I am not a fault finder. Yet I bought the part from another outfit. The part sent to the wrong address arrived back to you via return-to-sender. I would have re-purchased the part but I thought about the experience with your worker and thought the better of it.”

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“Opened the kit and the solution was opened, soggy cardboard all in the pump all the connections corroded.”

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“The item was shipped to a wrong address, 1 which I have never heard of or have ever had anything to do with. I learned this when I wondered where the item was and when tracking saw the mistake and the fact that a return to sender had occurred. Stuff happens and I am not thin skinned. But when I called you the woman who handled my call was just barely civil. No sympathy about what happened not a suggestion what to do about the matter. I am a businessman so I know a person can have an off day but this was vexing. Any solid outfit wishes to please and keep a customer. I understood that I would have to re-order but the more I thought about the more I felt something did not feel right. The person who took my call said the total sum would be credited back to me but I do not yet see that on my card statement.”

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“$187 restocking fee is simply stealing money”

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“Ordered one item, but shipped a cheaper and different item. When contacted about it, they started giving BS explanation that it is a newer version. I wanted to have them ship the item as per my original order. Never returned my messages left in voice mail. I won't recommend anyone to use this webstore.”

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“Nothing was wrong everything was wonderful. I clicked on the wrong part of the screen. The product was exactly what I expected all went well.”

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“Very disappointed. Received a product that did not work. Customer service needs to provide a full refund without taking restocking fees and reimburse me for original shipping. I have asked for confirmation of my refund to no avail. Very disappointing.”

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“Still have not received my order since nov 7th”

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Big Frog Supply is rated 4.8 based on 5,970 reviews