Big Frog Supply Reviews

Name: Big Frog Supply
Address: 6001, Miller Store Road, 105, Norfolk, Virginia
Rating: 4.75

4.8 Rating 5,970 Reviews

93 %

of reviewers recommend Big Frog Supply

4.8

Based on 5,970 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Could Be Better

About Big Frog Supply:

Big Frog Supply is your online destination for all Irrigation, Plumbing, Outdoor Living, Holiday Lights, Landscape Lighting, & Tankless Water Heater needs!

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Big Frog Supply 5 star review on 21st January 2019

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order placed a month and half ago. Received partial shipment, after I had inquired several times. Still waiting on the other part. Does not respond to email and phone is disconnected.”

Helpful Report

“I’d rate them a zero if it were possible. I purchased three items from Big Frog, two sprinklers and an extension pipe. Upon delivery, I immediately realized I had ordered the wrong types of sprinklers and got authorization from Big Frog to return them....I did not use them at all so they were in perfect condition. Their price of the two items to me was around $33. Big Frog somehow justified giving me an $11 refund, with some lame excuse that I didn’t return the extension. So what? I will never use their site again. Highway robbery.”

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“Said my package was delivered Friday. No package. I emailed twice to say no package. Still no response. It's now Monday.”

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“Horrible company, No delivery date estimate, No delivery notification confirmation, No customer service to answer delivery questions, No phone answer to even CANCEL order for lack of any delivery info. Bought duplicate items on Amazon that arrived 1 wk earlier than this delivery! DONT WASTE YOUR TIME.”

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“Good prices don't matter if you lie about the items actually being in stock. Especially when you take your sweet time answering customer questions. Dumpster fire excuse for customer service. Their BBB rating of "D" is accurate.”

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“Waited two weeks for the part. Cost me money on a job. Finally got two of them. Now what do I do with the extra?”

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“Didnt send my order till I complaied Order took a month to arrive pipe was kinked.”

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“Bought a product from BFS on amazon. had to return it. tried to contact company 3 times to talk about BS return policy - left 3 messages with NO return call. so I returned the product and they refunded me 50% of purchase price - Nice customer service - good job screwing over the average guy”

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“Never received the part. It still shows that it is being shipped.”

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“Very disappointed, I purchased on line Springle system, after 3 weeks of silence, not an email when or if ever I will received my product, I contact my bank. The bank did investigate the purchase and suddenly after 3 1/2 I received totally different brand then the one was advertised. Thay have the worst returning policy. I will not purchase anything again from this company.”

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“Still have not received my order! The UPS tracking is worthless and I’m not paying for premium tracking”

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“They never shipped my order ! I tried for 2 days to get with them and they Never Ever Answer or call me back .”

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“WE BOUGHT A TANKLESS WATER HEATER FROM THEM IT WENT OUT AFTER A WEEK CALLED THEM ABOUT WARRANTY THEY SAID THEY DONT DO THIS SO MY ADVICE DONT BUY ANYTHING FROM THIS COMPANY THEY DONT STAND BEHIND ANYTHIG THEY SELL”

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“I’m still waiting for my order after 2 weeks. Scheduled to be delivered tomorrow”

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“Unprofessional. An apology would have have been nice. Listed below are the issues. Shipped wrong line item. No problem, just reship. Things happen. Shipped back correct item wrong quantity. Doubled down on the oops. Left message, no call back. Sent email follow up and received an cc email back from the customer service rep stating to their boss I was lying about leaving a voice mail and posted some review and it was all "BS". I sent email back with complaint. No apology for email, no apology for the shipping errors, and no apology for the time frame. Original order placed May 8th just received the correct items today July 8th.”

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“Never received my shipment, emailed I had a deadline and sent screen shots of my outdoor cameras that show my delivery was never received. Only heard back that I should receive my shipment today, I have not. Terrible service”

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Hello, It appears your order was shipped the next day after order to California. We have confirmed with FEDEX that the package was lost, and we apologize for the inconvenience this has caused. We are east coast based company, and our customer service department was closed when you called. Your refund has been confirmed, and we hope you will give us another shot in the future.

“Avoid this company. Horrible customer service. If you ever have to return an item, just know you will pay return shipping and that they will then only refund half of your original purchase price.”

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“sorry to informe you but they didnt match what i order i wan t a refund and ill send the product back to you”

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“I ordered the pump on line because it was "in stock". Five days later I was informed that they were no longer shipping that pump and the order was canceled. I lost five important days replacing my pump!.”

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Hello, We apologize for this issue. Grundfos had placed the item you ordered on product hold. We should have communicated faster and let you know about the hold. We hope you will give us another chance to serve you in the future.

“Didn’t know it would take 2 weeks for shipping”

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Big Frog Supply is rated 4.8 based on 5,970 reviews