Unprofessional. An apology would have have been nice. Listed below are the issues. Shipped wrong line item. No problem, just reship. Things happen. Shipped back correct item wrong quantity. Doubled down on the oops. Left message, no call back. Sent email follow up and received an cc email back from the customer service rep stating to their boss I was lying about leaving a voice mail and posted some review and it was all "BS". I sent email back with complaint. No apology for email, no apology for the shipping errors, and no apology for the time frame. Original order placed May 8th just received the correct items today July 8th.
4 years ago
Big Frog Supply has a
4.8
average rating
from
5,808
reviews
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