Big Frog Supply Reviews

4.78 Rating 1,611 Reviews
94 %
of reviewers recommend Big Frog Supply
Merchant Metrics
Shipping & Delivery
delivery methods
Postal Service, Courier
Customer Service
communication channels
Telephone, Email
Read Big Frog Supply Reviews

About Big Frog Supply:

Big Frog Supply is your last destination online for all Irrigation, Plumbing, Repellents, Holiday Lights, Landscape Lighting, & Tankless Water Heater needs!

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4701 Shore Drive Suite 103 #183

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Easy to order. Fast shipping. Unfortunately, the part arrived with some damage. Would expect much better packaging for a back-flow preventer that’s being shipped FedEx. We were still able to use the part but only able to secure one screw for the air gap due to a bent base on the backflow. In the photo you can see the screw hole is squared on the one side. I had to use a dremel to grind the base flat so the Air Gap would mount.
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I'd recommend not using this company if you have any thought of returning said item. They charge a hefty restocking fee and could charge you for shipping it back, not really sure of the extent of either since it's ambiguous only providing ranges of the fee to be charged.
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Fairly responsive, I'd be very weary of purchasing from them if you have any feeling you'd return the item. They will charge you a restocking fee and/or for shipping your return. I'd stick with the better option online with free returns. I'll personally never purchase anything from them again, their prices are just so-so and the item I got looked like it had been open before.
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slow turnaround, but it was winter , so didn't matter
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I called in to contact on the order I received but I didn't hear back from anyone. I ended up reaching out to the company that makes the product and they where able to help.The shipping was fast and the packaging was pretty good although it looked like it was quickly boxed up, at least it wasn't very fragile. I searched the internet and found the cheapest price on this product. I got what I ordered as fast as I could has possible gotten it with no charge for shipping.
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Slowest delivery I have ever had for an online order. I called and was told some items were back ordered? I asked why nobody ever let me know my parts were back ordered. All I was told it was the Florida warehouses mistake. Not sure if I will use them again. Good prices on the items.
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I left 3 messages to call me back because I never got a person to answer the phone. If you want personal person to person care, don't buy form Big Frog.
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I am not happy it’s 5th of June and I have not received my order yet and you informed me that you shipped it on May 28th
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Hard to say one way or another on service as the product still has t arrived πŸ˜• Was suppose to be here earlier in week and still waiting!!! Grrrrr!
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Finally received correct product after order mix up. Customer Service seemed responsive and acted to get me a return label for incorrect order. She place an order for correct unit.
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I got what I ordered but was sent out a week after I paid for it and missed giving out as a secret Santa gift. Not sure that made me happy un any way
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Make things and date more acure so we know exact when to spect the product
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The power cord is cut. I will have to rewire it to be able to use it.
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I sent an inquiry to CS shortly after ordering an item to clarify my undersranding of the shipping process. I never received a response. Ordering online is risky enough so not clarifying customer concerns only adds to a decision not to order online again.
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Hello Oscar,
Sorry we did not respond to your inquiry quicker, our customer support closed at 530pm, and your email did not come in until after 630pm on that Monday. Your order did ship out the following morning(Tues) and you received a ship email confirm Tuesday before noon with all relevant info you requested, with the shipping and the delivery date. Your package also landed within 1 day and was delivered Wed.
Rainbird sprinklers finally arrived today. They are incredible as I have already installed them and coverage is much better than the other brand.
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the design is nice - just received the toilet - have not installed or tested. VERY UNHAPPY with the shipping company that Big Frog Supply uses. Never again!
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I ordered a PVB valve from BFS on the 11th and was notified that the item was being delivered on the 13th. Late that evening when my wife and I returned home from a nearby movie theater, nothing had beed left on the porch. I sent an email to that effect and was assured that I would be contacted within 24 hours to address the issue. I did receive a notice within that timeframe that a "Ticket" was issued to initiate some corrective action. I heard nothing more until returning home this afternoon (of the 18th) to find much to my relief, the box with the part enclosed, sitting on my porch. While my initial reaction of the process was not very favorable, for obvious reasons, I must state for the record that their follow-up action, while somewhat delayed, did result in a satisfactory outcome. So even though I can't give a high level review for the entire experience, the did earn my overall respect for their positive resolution of what could have been something all together different!
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Product and price were good. Long delivery and I had to ask a couple of times before anyone answered.
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took too long to ship, and the shipping itself was ridiculously slow and convoluted in the route that the package took. if I order again it will be when I don't care when I get pkg.
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No gaskets on the fittings so my plumber had to make a 2nd trip and charged me more πŸ˜•
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Big Frog Supply is rated 4.78 based on 1,611 reviews