I tried to order 6 Halco exterior flood lamps on 4/20. Order went through but never shipped. Contacted customer service and they said my order was backordered since the quantity I ordered was > than their in-stock amount. No indication of this on their website and no communication to me to inform me of this issue. Contacted customer service again and they said it would be in-stock again on 5/6. A week or so after 5/6 and no shipping notice, called customer service again. They said the item did arrive on schedule but, for some unknown reason, it was not being shipped. Rep said he sent message to shipping to see if that would expedite the process. After another week of no shipping notice, again called customer service. He said item was still not being shipped and couldn't explain why. Cancelled the order. The customer service was great! The company's ability to identify and communicate out-of-stock issues is terrible. Also, for some unknown reason they seem incapable of getting a product shipped out once it's back in stock. Maybe I just caught them on a bad month but it was a negative experience with my first attempt to buy something from Big Frog. Will not repeat that again.