Big Frog Supply Reviews

4.8 Rating 5,840 Reviews
93 %
of reviewers recommend Big Frog Supply
4.8
Based on 5,840 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 93%
Accurate And Undamaged Orders
Greater than 88%
Customer Service
Communication Channels
Email, Telephone
Queries Resolved In
Under An Hour
Returns & Refunds
Returns Process
Could Be Better
Read Big Frog Supply Reviews

About Big Frog Supply:

Big Frog Supply is your online destination for all Irrigation, Plumbing, Outdoor Living, Holiday Lights, Landscape Lighting, & Tankless Water Heater needs!

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I messed up an order and they were quick to cancel it and let me reorder the correct items. Items were shipped very quickly.
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My order did not arrive for a while. Finally arrived, all is good, thank you.
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I received a survey on March 9 asking that I rate my purchase, but this was way too soon since I had not yet received it nor did I even have a shipping notification. I did respond to the survey by asking what happened to my order and I did receive a response the next day saying that my items were back ordered. I wish BFS could have told me this sooner and they should not send out a survey until the customer has received their order.
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Easy to order and item came fast. Free shipping was also a big plus!
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After checking out online; instead of getting an email that only states that they received a ticket… your receipt with a record of your order needs to be displayed for reference purposes. As of now, after checking out, there is no receipt to show this.
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Have not recieved the part ordered in the mail yet to use.
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Awesome customer service! Item was exactly as described and arrived on schedule. Will be ordering again from this company!
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Wife happy with how sharp her pruners are now. Had not been sharpened in 10 years. Took about 2 minutes.
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They had the replacement bulb for the landscape lighting I needed. Easy to order online and shipped quickly. I certainly recommend Big Frog Supply!
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The shipment was quick and the price was very competitive.
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One tool I purchased did not work. PVC connector description was incorrect and not suitable for my application.
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I was very pleased with the service and how quickly I received my order. I highly recommend Big Frog Supply.
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The stripper works great and a time saver and a great convenience!
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Got what I ordered and received it on time!
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The delivery of the product was on time and in perfect condition. Pleasant experience with the representative on process of ordering. Thank you.
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My pruners arrived quicker than I thought, and I love them!
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The price was the best that I could find and items were shipped next day.
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Had the Felco products I needed at competitive prices. Very happy!
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Products were shipped promptly and arrived in good condition. As described and no complaints.
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Great prices, great support. But being charged for a new product box on a returned product is overboard.
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Big Frog Supply is rated 4.8 based on 5,840 reviews