Normally, I would give Big Frog a great review, but... I recently purchased a backflow cover to fit a 32" x 16" backflow device. In the product spec tab there was no information, least of all dimensions, however on the product description tab, there is a header that states "Specification Sheet" with Features and Specifications outlined below it. See pic attached. In this section, dimensions are stated "Dimensions: 34 in. x 16.5 in. x 26.5 in." ... should have fit my backflow, right? Wrong. The box tapers, and instead of listing the TOP portion that actually needs to FIT the backflow, these dimensions are for the BASE of the cover. ??? Make it make sense. Once I realized there was a mistake made, I called the Big Frog customer service line, was told there was no alternative option and I needed to apply for a return and refund. I did as asked, and I was then notified that I would have to pay for the shipping on the return (the initial shipping cost) PLUS return shipping, totaling almost half of the cost of this cover... which I would normally NOT had a problem with had I felt that this was a mistake made on MY part, but it was not. 1. I read the description, and although in it there is a header that reads "Specification Sheet", it is NOT an obvious hyperlink (different color to indicate that it IS a hyperlink) and suggests it's a header to the information below it. 2. Pertinent information is missing entirely from the Specifications tab built into the website. THIS is where the specification sheet SHOULD have been. This is where I looked for it, and as you can see from the attached picture, the box is completely empty. Additionally, in two places (Description and actual Dimension tabs), the dimensions ARE noted, there is absolutely nothing telling the buyer that this dimension is for the BASE of the cover, and does not apply to the actual FIT of the backflow. I have emailed customer service several times asking for better responses, but all I am met with now is someone telling me that this was my error, that they can do nothing because item descriptions are set by the manufacturer (even though it is incumbent upon Big Frog to give accurate information on their e-commerce website), stonewalling and no replies. I have purchased from Big Frog previously, albeit only a couple of times, but you can be sure that if I am forced to keep this cover or pay $100 in return shipping, I will not be calling on Big Frog again.