I ordered the SP3512 to replace my old water heater of the same model. Without any prior notice, the Model SPEX3512 was sent instead. This model does not have the same electrical and water connection locations, even if installed upside down. When I contacted the seller, they said that the SPEX was "this year's model". If I had wanted "this year's model" with different connection locations, I would have ordered it in the first place. There is no excuse for a model number substitution without clarifying the situation upon order entry. *False advertising*
5 years ago
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