Avoid at all costs. I arrived at Big Motoring World to purchase a car we saw on their website. We had appointment booked and still waited for 1 hour as they short of staff (a lot of the young staff look fed up working there) Eventually we got to view car for 2 mins and test drive (is so short too) and sales person keeps talking so cannot listen out for noises coming from engine or suspension. Pushy sales staff made us agree to buy the car then and there. We were then asked about optional extras to which we said no, were not interested but the pushy sales person said he will talk us through as managers are watching him on camera. We pointed out about the spec of the car which again we had already seen online which didn’t match the car. At this point we wanted to just pay and drive car home. Instead we were given a car care (Gardx) sales pitch which we didnt want but had to do and then again for gap insurance and when we repeatedly said no were not interested, were met with multiple why statements and scare tactics about car crashes. Over 3 HOURS LATER we are fed up of the going off for 10 minutes into the office area each time. The floor manager about the experience we had and he returned with saying were FCA approved and this takes time and how he worked for multiple dealerships where 3 hours is normal instead of listening to the customer experience and taking on the feedback to improve. Ive bought multiple cars over the years and this was so unnecessary. He kept giving sale pitch after sale pitch through trying to push overpriced GAP insurance and warranted products (any issues with vehicle you need to take to Kent head office) - lots of complaints about BigAssist and the cars breaking down. Salesperson kept being pushy and sales coordinator wanted to give scare tactics. After numerously saying I dont want the extras I just want the car and no being heard, we reluctantly paid for car and made to sign numerous disclaimers. Had to agree car has 1 key and details shown on their website could be incorrect regarding spec and number of former keepers and V5 is not available to view until handover which can take another 1 or 2 hours. Finally they decide to call us into the office informing that there is no V5 and forcing to take v62 form. I explained I cannot tax this vehicle using this form and they said take to post office tomorrow and take the without road tax which is illegally. Overall stressful situation The cars ex lease or hire cars they purchased at auction and many don’t have v5 logbook. This car dealership cannot be trusted rebranded. They refused to refund even though I didn’t receive cars. I was then made to email to which got no response and then chased for days and days until they agreed to refund. Staff were rude on the phone and hanged up several times. I had to tell them I would take legal action if I was unable to get refund and then they still said the court would ask them to refund my money. Big Motoring and - All same push sales tactics and unprofessional staff. Big Motoring World are run by cowboys wanting to just make profit. The staff are rude and cars Do not be fooled by big office and milkshakes. They offer £10 voucher for positive reviews. Please do not believe them reviews as those customers would have had issues after writing review.