Big Motoring World Reviews

Name: Big Motoring World
Rating: 2.58

2.6 Rating 469 Reviews

39 %

of reviewers recommend Big Motoring World

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2.6

Based on 469 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone

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Big Motoring World 1 star review on 18th September 2025

"BIG MOTORING WORLD Employees are paid \u00a35 for every 5* review on here which means that this platform is completely worthless! As not unbiased as stated! \r\nPLEASE READ 1* REVIEWS FOR THE TRUTH!\r\nPlease see the Facebook group \"BIG MOTORING WORLD COMPLAINTS\" where people leave honest reviews regarding their personal battles trying to get BMW to pay out on worthless warranties company WARRANTIES 2000 or even give refunds after cars are rejected within the 30 day period!!\r\n\r\nPlease also see reviews from ex employees on \"INDEED\" stating that as an incentive they are paid \u00a35 for every 5* TRUSTPILOT review they can get a customer to leave. Obviously this means that this platform is completely worthless as the truth is being suppressed!\r\n\r\nPlease also see the very bad reviews on TRUST PILOT & REVIEWS.IO regarding the hard sell warranty by BIG MOTORING WORLD as it is WORTHLESS! The company WARRANTIES 2000. Save your money and repair the car when it goes wrong as it definitely will!!\r\n\r\nAlso \"PISSED CONSUMER\" and REVIEWS.IO\" A true reflection of these scammers that they have not manipulated on TRUST PILOT by leaving fake 5 star reviews using customers confidential details you have to give to BMW when buying your money pit! They badger buyers to leave a good review in order to receive a \u00a35 bonus for each one that is left!! Totally corrupt to the core!! TRUSTPILOT should shut this platform down until the corrupt company BIG MOTORING WORLD stop posting paid for reviews! These are always left straight away before the car goes wrong and then they ignore your requests for help! when it does AND WILL!\r\n\r\nPlease also Google GardX the protection they offer for your car for \u00a3700!! You can actually buy every product GardX do for around \u00a3100!!! Now I may be wrong but this could be a police matter as blatant fraud!!!\r\n\r\nHad a lucky escape today after visiting the Enfield branch to buy a car! Had a good look around the car before I met the salesman as it was left out the front because I had booked to view. NS Inner wheel arch cover was broken with some of it missing! Small rust patch by rear window. Advisory on MOT for a cut in the tyre! Car was a 2019 white Alfa Romeo Giulia Veloce SJ19AVC on sale for \u00a319900 plus some kind of RIP off \u00a3300 admin charge!\r\n\r\nProceeded to reception and was told to sit and wait for my salesman who arrived promptly. I told him I had looked around car and pointed out the obvious faults I had found. I also asked why I should pay a \u00a3300 admin charge when I was paying by debit card and they merely had to take my money and transfer ownership online and was told it covers the 200 point vehicle check etc! Well if it had been through a 200 point check it would not be up for sale with the obvious problems I found immediately!\r\n\r\nI did say I would still be prepared to take the car straight away and fix the problems myself pointing out I was a cash buyer with immediate funds to transfer but they would not even reduce the price by \u00a3200!!\r\n\r\nLuckily I did not pay a \u00a399 holding deposit as I see from the many bad reviews it is almost impossible to get this refunded. Never leave the \u00a3500 deposit as you will never get this back if you are sensible and decide not to buy one of their wrecks!\r\n\r\nThe salesman got a manager who was adamant that despite the faults there would be no reduction in the price. I said to my wife it was time to go and we both walked out!\r\n\r\nWe never even got to test drive the car and after reading the many bad reviews for this GREEDY! uncaring company I can now breathe a sigh of relief that I never became one of their victims! Had anything gone wrong after purchase it seems you are on your own and any warranty agreement and add ons they try to force on you for a few \u00a31000 with them are more useful as toilet paper!\r\n\r\nPLEASE READ BAD REVIEWS! Plenty of reputable places to buy a car from of which this is not one of them. Sales team also badger people to immediately leave a positive trust pilot review which I personally witnessed before they leave and their car goes wrong (which judging by the honest reviews elsewhere most do)\r\n\r\nCompare this with \"REVIEW.IO\" and \"PISSED CONSUMER\" where there are only NEGATIVE REVIEWS on BIG MOTORING WORLD!\r\n\r\nWe had a lucky escape due to their PURE GREED! and walked away. I would advise any prospective buyers to do the same or better still AVOID AT ALL COST! You have been warned. If you now buy a car from them you deserve every bit of the poor service and loss of your hard earned money you will receive.\r\n\r\nTHEIR PURE GREED WILL BE THEIR DOWNFALL!!"

Big Motoring World 1 star review on 7th October 2024

Anonymous

Anonymous // 01/01/2019

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“Avoid this dealership — they have multiple investigations against them and even a whole Facebook page dedicated to customer issues. The car had a warning light on when I collected it and I was told it was a minor £40 issue. This turned out to be completely wrong, with the fault being far more serious and clearly present at the time of sale. What followed has been weeks of delays, poor communication, and being passed between departments with no clear ownership or accountability. I was even moved to another team who do not answer the phone, making it extremely difficult to get any updates or progress. Each step has involved chasing, waiting, and being given unclear or inconsistent information. Despite raising a formal complaint, this has not been properly acknowledged, and the situation has continued to drag on without resolution. Instead of taking responsibility and resolving the issue promptly, it feels like the process has been deliberately slowed down. I was ultimately left with no choice but to pay a £690 diagnostic bill myself just to move things forward, despite making it clear I could not afford this and that the fault was present at the time of sale. I have been told this will be reimbursed, but I should never have been placed in that position in the first place. At no point was I offered a courtesy car, despite being left without transport for an extended period. This has had a serious impact on my day-to-day life. I have had to rely on buses, taxis and other people just to get to work and manage basic responsibilities, which has caused both financial strain and ongoing stress. This has also had a significant impact on my family. One of my children is severely autistic and relies on attending regular appointments to remain on their care pathway. Missing these appointments can result in delays and disruption to their support. There have also been multiple occasions where I have needed to urgently attend school, and without a car I have had to rely on taxis at short notice, adding further cost and pressure. Overall, this has been a stressful, frustrating and unnecessarily prolonged experience from start to finish. The vehicle was not as described, and the way this situation has been handled has only made things worse. I would strongly advise avoiding this dealership”

Helpful Report

Posted 6 days ago

“I had booked an appointment as I was very keen to get a car . When I arrived the customer car park was full - so I had to wait for a space - I do have a Blue badge but there didn’t seem to be any Disabled spaces as far as I could see . The staff were pleasant but not enough of them considering it was a Saturday . I was given a drink which was nice but after that no one came . I waited over an hour - there were also others also waiting before me so the likelyhood of being seen before they closed was nil . There was no evidence of a Manager talking to anyone about the issues .Just one nice young man who everyone was having a go at. He suggested coming back today but it wasn’t convenient . In the end I had to leave after seeing no one . So very disappointed with the experience . I probably won’t come back now.”

Helpful Report

Posted 1 week ago

“I purchased a Tesla Model Y from Big Motoring World and the experience has been extremely concerning. Within days of purchase it became clear there was a serious moisture problem inside the vehicle. The carpets and footwells were damp to the touch, there was heavy condensation forming on the inside of the windows, and visible mould present in the interior. On one cold morning there was even frozen water on the inside of the windscreen and roof lining, showing just how much moisture was trapped inside the car. I reported this immediately and provided photographic evidence of both mould and significant condensation. I formally rejected the vehicle under the Consumer Rights Act within the 30-day short-term right to reject. Big Motoring World then had the vehicle in their possession for around two weeks to investigate. During that time they had access to the vehicle itself, the photographs I had supplied, and my repeated reports of damp and mould throughout the interior. Despite this, they dismissed the issue as the vehicle being “slightly damp” and claimed the moisture was likely caused by their own valeting process. They refused to honour the rejection and stated there was no underlying issue with the vehicle. This is particularly troubling given that the car was intended to be used by my family, including my two-month-old baby. Big Motoring World had clear evidence of mould and excessive moisture and every opportunity to properly inspect the vehicle while it was in their possession, yet chose to minimise the problem rather than investigate it properly. The matter ultimately had to be escalated to the finance provider, who arranged an independent engineering inspection by DEKRA. That report confirmed that the carpets and insulation within the vehicle were saturated with water and that mould was present. The engineer concluded that the level of moisture inside the vehicle was excessive and posed a health risk. Following this independent inspection, the finance company ruled fully in my favour and approved a complete refund and unwind of the finance agreement. In other words, an independent inspection confirmed the serious issue that Big Motoring World had dismissed despite having both the evidence and the vehicle itself available to them for inspection. This entire situation could have been resolved quickly and responsibly. Instead it required escalation, independent engineering assessment and intervention from the finance provider before the seriousness of the issue was acknowledged. For a national dealer of this size, the refusal to properly investigate a vehicle with mould and significant internal damp is extremely disappointing.”

Helpful Report

Posted 2 weeks ago

“Volvo EX30 yellow damaged don't believe salesperson. Before flying to dealership from northern ireland I checked with the Waltham Cross dealers that the vehicle hadn't been in an accident as i would be coming to purchase the vehicle, the reply was it was HPI clear, on pressing further I was informed that stone chips onthe bonnet had been touched up. When I arrived I checked the vehicle, it was obvious it had had repairs to the front right quarter. The rhs headlight was pushed in slightly, the bonnet shut lines were uneven and there was also a mark below that headlight on the plastic bumper. I was told this was normal for Volvo cars and they offered to show me some volvo cars with uneven shut lines which was worrying. I didn't really want to purchase after seeing the car but might have been persuaded had there been some discount as my return costs were going to be £200, I was however told it was below market value and they were unwilling to do anything. (Had the vehicle been straight then it was good value but not with damage.) Please be aware that YP74FMO a volvo EX30 Twin motor in yellow has been damage repaired and do not believe the salesperson or manager that the defect was normal. Waiting at airport for my expensive flight home. The experience has cost me over £300. Can't wait to see what reply if any there is to this post”

Helpful Report

Posted 2 weeks ago

“Picked up a Kia EV6 from Cannock... unfortunately it died completely 8 days after purchase with a dead 12V battery and faulty charging system (probably ICCU). I raised this with BigMotoringWorld who informed me I could call the RAC to take a look - they confirmed the 12V system was dead and it'd need to go to the garage to be looked at. That was 4 days ago, and I've heard NOTHING from BigMotoringWorld. Apparently my ticket has been passed to a team "who will contact me", but in 4 days I've heard nothing from them. No courtesy car, no call, nothing... I'm off the road completely, car is useless and will be rejected back to them in due course under the Consumer Rights Act 2015. BigMotoringWorld simply couldn't care less once the vehicle is out the door.”

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Posted 3 weeks ago

“Purchased a car from the company at the end of Jan...( paid cash)....Took the car fir a test drive we mentioned the brakes wete grinding to 3 different people... We asked if they would be chcked before we collected the next day. Was told they would be....Went to collect the car no valet was scruffy inside. We mentioned the brakes again the lad said he wasnt sure but any issues fetch it back said they can grind if the car has been stood true they can.... So we drove the car home grinding sound was getting worse over the days..We took it to get the brakes checked they were below 1mm and should have flagged on the MOT...We emailed the after sales team who are useless you wait days for a reply then about 5 people email you....You then get assigned an assistant who say they will call you back you wait for days again and they never do....Was told it was down to us to repair the brakes as they didnt flag up on their inspection!!! Took the car to our garage and was told they would have flagged up and not even as an advisory.....Imagine buying a car with 10 months test on having to then pay to get all the brakes done!! I will leave reviews about this company on every site i can...They reply with the same AI generated response to every negative review........Honestly spend your hard earned cash somewhere else.”

Helpful Report

Posted 3 weeks ago

“No aftersales help even with the top warranty. Vehicle faulty after 3 weeks of use.”

Helpful Report

Posted 4 weeks ago

“Me and my pregnant wife visited big motoring world Leeds on a Wednesday evening after work. We arrived there at 6pm as we’d booked a “test drive” for 4 separate cars after thorough research. We were serious about buying a car and excited about our visit! We waited for 45 minutes to be seen, when we were greeted by a salesman named Immy. He showed zero interest in our situation and was unaware and unprepped for our 4 car test drives we had booked in. So we had to locate the cars for him on their portal taking 15 minutes time - completely unnecessary. He then left for another 10 minutes to locate the keys when we were FINALLY showed a car. The car was parked in a very tight narrow spot, he simply pointed out the vehicle to us and said “feel free to have a look around”. I said “we’d like to test drive this vehicle please” he responded with “we’re not a test drive centre, customers complain about the mileage” he then swiftly walked off leaving us outside unattended and unable to see inside the car - INCREDIBLE! I then walked back towards the reception to which I see him speaking with another customer. I complained to him to his face and he simply smiled and walked away - zero apology and accountability! Do not buy a car from this place - horrific customer service!”

Helpful Report

Posted 1 month ago

“Sell faulty cars and the extended warranty is a useless.”

Helpful Report

Posted 1 month ago

“High pressure sales, incorrect information given. Felt overwhelmed and believed what we were told by sales man. It is a very effective production line with all the charm to sell. I feel railroaded. I wish I had walked away. Promise the world but the reality is something very different. I would not recommend and would never use again. Told 30 mins to pick up and like other 3 hours later before we could leave and by that time it is so late. I could go on but it is a catalogue of is truth.”

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Posted 1 month ago

“Told me there 2 main keys to the car but when collected only 2. Told me to apply for finance so I could get a £500 discount. Was there for over 3 hours to sort even though I had told them I was paying cash. When i paid the £500 deposit and finally got home I had a call from a manager at 7pm telling me I couldn’t gave the finance because I wasn’t buying in a personally name. When i finally went to pick up car the weather was terrible and I had a 27 mile drive home only to find they hadn’t charged the battery like they said they had. There was only 9% charge on battery which was no way enough to get me home I had go back to them and wait another hour to get enough range to get me home. Nothing is ever their fault and always trying to sell additional products that were not wanted.”

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Posted 1 month ago

“Avoid this business. I’ve bought several cars from this dealership over the years and always recommended them to friends and family because I believed they were a serious and trustworthy business. To be fair, the sales side this time was excellent. The salesperson was knowledgeable and professional, and the finance team were just as helpful. Up until I drove the car away, everything was exactly what I expected. Unfortunately, the problems started almost immediately after the sale. I bought the car on a Saturday about a month ago, and within the first weekend of driving it (Saturday and Sunday) I noticed serious rattling noises that feel like suspension issues. I contacted the dealership first thing on Monday, so this was within less than two days of having the car. They arranged a garage appointment. The first appointment was cancelled but, to be fair, they did notify me and rearranged it. However, the second appointment was also cancelled the day before and no one told me. I only discovered this after taking time out of my day and arriving at the garage, where I was told the booking had already been cancelled. When I contacted the dealership, they blamed the third party they use for bookings (AA) rather than taking responsibility. For over a week I received no response to my emails from the person handling the issue. I also called the dealership several times trying to speak to them but was repeatedly told they were “on another line.” The only reason I eventually spoke to them again was because I kept chasing the matter myself. During that call I asked how I could escalate the issue, but instead of providing contact details I was repeatedly told that a note would simply be added to my account saying I wanted to escalate the matter. At this point there is still no resolution and no new booking arranged. I’m left with a car that rattles badly and that I’m reluctant to drive in case it causes further damage. It’s a real shame because the sales team were excellent, but the after-sales service has been extremely poor. Based on this experience, I would strongly advise people to avoid this business if you expect proper support once the car has been sold.”

Helpful Report

Posted 1 month ago

“Round trip of 350 miles from the North east to view a car less than 2 years old with 8800 miles. I had been asked to bring my part exchange car down before they could give a part exchange value. I was immediately asked if it had 2 keys by the salesman Kash. I told him it not only had 2 but, in fact, it had 3 as I had lost 1 & after I had bought another found the missing one. Eventually we found the car. The car was dirty inside and out and had scratches and chips. The carpets were dirty as was the boot. When we came to look into the car which Kash had opened, there were 3 keys in the middle console and he took away 2 sets of keys and said "I'll leave this one." We then had a test drive which amounted to a test drive around the block and he said this was all that was allowed. Anyway, after spending about 3 hours being upsold various overpriced "protection packages" and the virtues of finance, we eventually arrived at signing the purchase contract when we were told there was only one key. A quick google revealed that the cost of a new Audi key was £650 - £1000. I then said as they were not prepared to pay anything towards the cost, I would have another look at the car. They had already said they would not service the car which was due in one month. I'm pleased I did! The sun had now shifted onto the nearside which had a scratch running the length of the car which was visible in the sunlight. I was told the missing key was priced into the car even though no mention was made until I came to sign the contract.”

Helpful Report

Posted 1 month ago

“Poor Service and Disappointing Aftercare I’m a returning customer and have previously recommended several friends who also bought their cars from Big Motoring World. Unfortunately, this experience has been very disappointing. Issues were reported straight after purchase, but the aftercare and support have not been helpful. The level of service I received this time does not match what I expected, especially after bringing repeat business to them. I wouldn’t recommend based on this experience.”

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Posted 2 months ago

“Sheffield branchTerrible experience, save your money and go elsewhere the salesman which his name is Les is a complete moron . rude, rude, rude.”

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Posted 2 months ago

“Faults on car even though given a list with everything ticked as perfect, quick to take your money, I managed to escape after spending an hour being pressured into buying very expensive warranties, that I didn't want and told him I had no intention of purchasing. The drivers side wing mirror not working, drivers side windscreen wiper needs replacing, both keys low battery and worst one the break pads are grinding. Customer after sales are rubbish the cars don't go back to branch they are booked into their "approved" garages elsewhere, the chap I spoke to sounded half asleep, I am not impressed Call ref 640314).”

Helpful Report

Posted 2 months ago

“The worst car dealership I ever dealt with! We had an appointment at the Enfield branch to see and test drive a specific car but we got kept waiting for over 25 minutes before a salesman came to us (despite seeing other customers who arrived after me being served first). His mannerism was quite far from polite and the first question he asked was if we wanted to buy the car. Only after a bit more in the conversation, the salesman said someone else just took the finance on the vehicle and it might not be available for us to test drive it. He left us by saying he had to check first and offered us some drinks that never arrived! He then came back and agreed to let us test drive the car, but when we got to it he told us we couldn’t test drive it as it needed to be jump started. Only later he came up saying we couldn’t test drive it because someone else took the finance on it! It was such a waste of our time as we wasted a total of an hour for nothing (without considering all the journey to get there)! It seemed we kept being told lies after lies! When later I asked to speak to the manager, I was introduced to another guy (5’6”, strawberry blonde, facial hair, glasses) who introduced himself by the name of Callum, but when later I requested the business card he wrote his name to be Joe and seemed that neither was his name and perhaps he wasn’t even the manager! His justification was poor and he demonstrated very little interest in our disappointment and inconvenience caused as he just tried to dismiss us. The whole experience seemed a joke! The customer service was the worst I ever experienced! An absolute waste of time!”

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Posted 3 months ago

“Don’t suppose this will get put on but here goes we went to bigmotorworld to buy a car 1hr there 2hr wasted talking. 1hr back after not buying the car when checking the car over it was advertised as with heads-up and reverse camera which the car didn’t have the response was it was another advertisement but it is still on there advertised just the same what a complete waste of time needless to say we didn’t buy o and the mileage was olso wrong on the service”

Helpful Report

Posted 3 months ago

“The range rover was mis- sold to me. The vehicle had lots of damages, water entering from windscreen during heavy rains. Warranty not helpful. Regret having finance a car through this company. Not helpful staff at all and not recommended.”

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Posted 5 months ago

“Dreadful company, Merc had endless issues, none of which their overpriced warranty covered, high pressure sales making you feel forced into the sale. Car cost over £3000 in repairs and off the road for a year 2 months after getting it. Anyone I have spoken to thinking of buying a car from them I have told them all their vehicles are ex lease or problem cars. Had to eventually sell the car at a huge loss. Never again…..”

Helpful Report

Posted 5 months ago

Big Motoring World is rated 2.6 based on 469 reviews