Big Motoring World Reviews

Name: Big Motoring World
Rating: 2.54

2.5 Rating 482 Reviews

38 %

of reviewers recommend Big Motoring World

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2.5

Based on 482 reviews

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Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email

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Big Motoring World 1 star review on 18th September 2025

"BIG MOTORING WORLD Employees are paid \u00a35 for every 5* review on here which means that this platform is completely worthless! As not unbiased as stated! \r\nPLEASE READ 1* REVIEWS FOR THE TRUTH!\r\nPlease see the Facebook group \"BIG MOTORING WORLD COMPLAINTS\" where people leave honest reviews regarding their personal battles trying to get BMW to pay out on worthless warranties company WARRANTIES 2000 or even give refunds after cars are rejected within the 30 day period!!\r\n\r\nPlease also see reviews from ex employees on \"INDEED\" stating that as an incentive they are paid \u00a35 for every 5* TRUSTPILOT review they can get a customer to leave. Obviously this means that this platform is completely worthless as the truth is being suppressed!\r\n\r\nPlease also see the very bad reviews on TRUST PILOT & REVIEWS.IO regarding the hard sell warranty by BIG MOTORING WORLD as it is WORTHLESS! The company WARRANTIES 2000. Save your money and repair the car when it goes wrong as it definitely will!!\r\n\r\nAlso \"PISSED CONSUMER\" and REVIEWS.IO\" A true reflection of these scammers that they have not manipulated on TRUST PILOT by leaving fake 5 star reviews using customers confidential details you have to give to BMW when buying your money pit! They badger buyers to leave a good review in order to receive a \u00a35 bonus for each one that is left!! Totally corrupt to the core!! TRUSTPILOT should shut this platform down until the corrupt company BIG MOTORING WORLD stop posting paid for reviews! These are always left straight away before the car goes wrong and then they ignore your requests for help! when it does AND WILL!\r\n\r\nPlease also Google GardX the protection they offer for your car for \u00a3700!! You can actually buy every product GardX do for around \u00a3100!!! Now I may be wrong but this could be a police matter as blatant fraud!!!\r\n\r\nHad a lucky escape today after visiting the Enfield branch to buy a car! Had a good look around the car before I met the salesman as it was left out the front because I had booked to view. NS Inner wheel arch cover was broken with some of it missing! Small rust patch by rear window. Advisory on MOT for a cut in the tyre! Car was a 2019 white Alfa Romeo Giulia Veloce SJ19AVC on sale for \u00a319900 plus some kind of RIP off \u00a3300 admin charge!\r\n\r\nProceeded to reception and was told to sit and wait for my salesman who arrived promptly. I told him I had looked around car and pointed out the obvious faults I had found. I also asked why I should pay a \u00a3300 admin charge when I was paying by debit card and they merely had to take my money and transfer ownership online and was told it covers the 200 point vehicle check etc! Well if it had been through a 200 point check it would not be up for sale with the obvious problems I found immediately!\r\n\r\nI did say I would still be prepared to take the car straight away and fix the problems myself pointing out I was a cash buyer with immediate funds to transfer but they would not even reduce the price by \u00a3200!!\r\n\r\nLuckily I did not pay a \u00a399 holding deposit as I see from the many bad reviews it is almost impossible to get this refunded. Never leave the \u00a3500 deposit as you will never get this back if you are sensible and decide not to buy one of their wrecks!\r\n\r\nThe salesman got a manager who was adamant that despite the faults there would be no reduction in the price. I said to my wife it was time to go and we both walked out!\r\n\r\nWe never even got to test drive the car and after reading the many bad reviews for this GREEDY! uncaring company I can now breathe a sigh of relief that I never became one of their victims! Had anything gone wrong after purchase it seems you are on your own and any warranty agreement and add ons they try to force on you for a few \u00a31000 with them are more useful as toilet paper!\r\n\r\nPLEASE READ BAD REVIEWS! Plenty of reputable places to buy a car from of which this is not one of them. Sales team also badger people to immediately leave a positive trust pilot review which I personally witnessed before they leave and their car goes wrong (which judging by the honest reviews elsewhere most do)\r\n\r\nCompare this with \"REVIEW.IO\" and \"PISSED CONSUMER\" where there are only NEGATIVE REVIEWS on BIG MOTORING WORLD!\r\n\r\nWe had a lucky escape due to their PURE GREED! and walked away. I would advise any prospective buyers to do the same or better still AVOID AT ALL COST! You have been warned. If you now buy a car from them you deserve every bit of the poor service and loss of your hard earned money you will receive.\r\n\r\nTHEIR PURE GREED WILL BE THEIR DOWNFALL!!"

Big Motoring World 1 star review on 7th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“10 April 2026. That was the day I wrote the first complaint to Big Motoring World. Since then, silence. If anything happens to me because of this vehicle or the unresolved issues I have repeatedly reported, Big Motoring World should be held fully responsible. Their refusal to act has turned every drive into a constant fear, like my name has already been written into a Death Note and I am just waiting for the inevitable. Every warning light feels like another name written in the Death Note. Every journey feels like a gamble between reaching home safely… or becoming another ignored customer story. The company promised support, but instead mastered the art of disappearing when problems begin. Stress, anxiety, endless chasing, and zero accountability — this has been the real driving experience. My family no longer trusts this car.Honestly, neither do I. If you buy from here, remember:the real horror starts after the payment clears. 1 star. Because Google won’t allow zero.”

Helpful Report

Posted 6 days ago

“I recently purchased an MG4 Trophy from Big Motoring World and unfortunately my experience with their after-sales support has been very disappointing. Within around two weeks of purchase, cracking appeared on the vegan leather driver’s seat. I obtained an assessment from a specialist upholstery repair company, who confirmed that the damage requires replacement of the entire seat panel at a cost of £225. I contacted Big Motoring World in the hope of reaching a reasonable resolution, especially given how soon the issue appeared after purchase. However, they refused to contribute anything towards the repair, classifying the issue as “cosmetic wear and tear” despite the very short timeframe. I fully understand that used cars may show signs of wear, but I do not think upholstery deteriorating to this extent within weeks of purchase reflects good quality or good customer care. I also found the sales process quite pushy when it came to trying to sell their extended warranty products, which made the experience feel more focused on upselling than customer service. The sales process itself was otherwise smooth, but based on my experience, I would advise buyers to inspect interior trim very carefully and not expect much flexibility or goodwill if issues arise shortly after purchase.”

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Posted 1 week ago

“I purchased a 2023 Nissan Qashqai from big motoring world 16 days ago. 2 days after collecting the car, it developed mechanical fault. Took it to a mechanic, was informed all 4 brake discs are badly worn and needs replacing. Ask big motoring world to authorsed repair they refused. (I live about 50 miles away) I rejected their vehicle they declined. I try to return the vehicle, they refused to take it back. Rang them several times. They always say we will call you back(they never do) I have email them with evidence of fault. They are now saying they not accepting my rejection of vehicle. This company is very good at passing you on to different depts but none of them can give you a straight honest answer to any of the questions. They are a disgrace to the motoring trade profession. Ripping people of by selling unroadworthy car as worthy. What a joke. Now they are passing me to another dept.”

Helpful Report

Posted 1 week ago

“I sincerely appreciate Mrs. Zamora Lisette for her dependable support. She resolved my withdrawal issue promptly and ensured the entire process was smooth and stress-free.”

Big Motoring World 1 star review on 26th May 2026

Helpful Report

Posted 1 week ago

“I bought my car on 07/05/2026 I was told 3 months “trouble free “ motoring if you have ANY ISSUES you are covered by our warranty It was a very cold miserable day so I didn’t put the air conditioning on, however when I got home and had a proper look round all the gadgets I discovered the air con doesn’t work 08/05/2026 I returned to Big Motoring World to be told by a very young receptionist that “we sell cars ,,not fix them, go on the App!” Seriously???? 😡 less than 24 hours???🤬🤬 Came home went on the app, took it to a garage they recommended to be told, 2 hours later,,, there is ZERO GAS in the system, and this didn’t happen overnight so clearly it left their forecourt broken,,, to put gas in will cost ME £178 to see if it leaks out again, 🤬I think NOT ,,, he then proceeded to give me a bill for Diagnostic test for £76 ! 🤬 he didn’t flaming diagnose anything! I then took it to kwikfit who looked at it and told me he can’t put gas in it because there’s a definite leak and it needs a proper test that cost £39.99 but he wasn’t qualified to carry out that procedure, I’d have to book it in with the senior mechanic, I AM NOT PAYING OUT FOR SOMETHING THAT WAS “FREE TROUBLE FREE MOTORING” 🤬 I currently still have had ZERO contact from Big Motoring World except an email telling me to go on the App and they will help me, what a flaming bunch of crooks you scamming lot are, You literally Lie, Steal,and destroy peoples lives, this was supposed to be my last car , taking me to the end of my driving days, instead YOU HAVE NEARLY COST ME MY LIFE WITH THE STRESS YOU HAVE CAUSED I DONT KNOW HOW YOU LOT SLEEP AT NIGHT! AT LEAST THE HIGHWAY MEN WORE MASKS! YOU ARE HAPPY TO USE YOUR REAL NAMES! STAY AWAY FROM THIS COMPANY UNLESS YOU HAVE MONEY TO WASTE, IF THATS THE CASE DONATE IT TO A VERY GOOD CHARITY !”

Helpful Report

Posted 2 weeks ago

“Bought a Renault grand scenic, all great at selling cars but terrible after care. We have taken the car to multiple garages and they think the clutch is going, from day one the car was making a noise when changing gear. Unless the garages take the whole car apart they cannot diagnose it is this and we have been told this could be in excess of £1.5k. The aftercare team take days to respond, I even thought they were AI responses at one point as they do not address the emails you send them. And just use stalling techniques. We have also raised a claim on our extended warranty and heard nothing (which we paid extra for), and we have also raised this to the trade and motor ombudsmen now. I would avoid this company like the plague! We have had nothing but issues since buying the car. I have even asked for a full refund if they will not repair the car and they have not responded. All issues were raised within 30 days of purchasing the car so well within consumer rights act. This car was purchased from the west malling branch. But I don’t think the branches seem to make much difference when you read all the recent reviews and Facebook pages etc.”

Helpful Report

Posted 2 weeks ago

“Avoid at all costs Avoid at all costs. If I could give minus stars I could If I could give minus stars I would. Things went wrong from day dot. Misinformation provided at time of sale such as car having a sat nav that was operational. Issues found on day of collection with wireless charging doc. Staff at the Wimbledon branch were in large unhelful and had a huge lack of knowledge. When issue raised (still at the sales office) i was referred to Mazda head office. Within 2,000 miles (less than a week of ownership) car became undrivable. DPF issues costing in the region of 4,000 to repair. BMW refused to fix and instead asked my garage to give the filter a quick clean and reduce oil level. My garage refused to carry out the temporary measure stating it may turn warning light off for now but would cause significant problems and possibly fire. After weeks of chasing, contacting the ombudsman and eventually threatening police action i was awarded a rejection and refund. Though I have not been given the expenses incurred such as the independent diagnostic report of 100 BMW authorised before being carried out. I have since recieved a speeding fine for this car for an offence a month after it was taken out of my possession. It is now for sale in their Peterborough branch. As much as I would advise anyone to steer clear of this company full stop and have learnt in dealing with them the lack of customer sevice, care and professionalism is a company wide issue not specific to the branch I dealt with initially. I would definitely avoid this car at any cost WHITE MAZDA CX5 LM22YYZ They have already attempted to have my trust pilot review removed as they believe sharing of the registration is a violation of community standards and an identifying factor. I disagree and believe potential buyers have the right to factual information. If they have fixed DPF and decided to resell the car they will have no issue evidencing this to potential buyer.”

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Posted 2 weeks ago

“Absolutely appalling experience. I purchased a £20,000 car from this dealership only to discover the tyres and brakes were already below the safe limit at the point of sale. For a dealer to sell a vehicle in this condition is completely unacceptable and raises serious concerns about their vehicle checks and customer safety standards. When I contacted the dealership, the aftersales representative, Charlotte Meekcoms, was extremely unhelpful and dismissive. Despite the obvious safety issues, the dealership refused to cover the cost of replacing the tyres and brakes, leaving me with a large unexpected bill immediately after purchase. I would strongly advise anyone considering buying from here to thoroughly inspect any vehicle independently before handing over money. Very disappointing experience and poor aftersales support.”

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Posted 3 weeks ago

“DO NOT BUY FROM BIG MOTORING WORLD. They are refusing to refund my faulty vehicle even though the garage they authorised (1 hour and 20 minutes round trip from me) said they can't fix it and it needs to go to a main dealer! They are in breach of the Consumer Credit Act and JUST DON'T CARE. Avoid these people at all costs. You have been warned.”

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Posted 1 month ago

“Flagged tyre pressure issue on test drive in Norwich, was told the mechanics checked it before we left so drove home (2.5hrs away) and 15 mins down the road a warning light came on saying “tyre pressure sensor malfunction”. Logged this immediately on their app, this was 4 weeks ago now and still no resolution. Was then told to go to a Halfords autocentre for a tyre check. This came back with a nail in one (not repairable) and a slash in another (not repairable). Sent all info over 2 weeks ago and they came back after a week to say they will replace with 2 x £80 tyres when the two on the car are Pirelli!! Quite comical to be honest!! Been emailing for nearly another week with nothing back. Stay clear of this company, been a mess from start to finish. Staff unhelpful, warranty looks poor!”

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Posted 1 month ago

“Awful. I've had to write a formal letter to return the vehicle which is not fit for purpose. They have just ignored it. They wouldn't know customer service if it bit them. I'll be taking them to court. No wonder they only accept bank transfers as it's much easier to keep your money.”

Helpful Report

Posted 1 month ago

“Aftercare service is terrible, if you’re vehicle goes wrong they will not assist in any way I would not buy from big motoring world again, and strongly advise anyone to spend their money elsewhere”

Helpful Report

Posted 1 month ago

“Doing business with this company has been an extremely distressing experience. I regret to say that the worst reviews are accurate. I am currently on maternity leave and needed a reliable car, so I purchased a Jaguar F-Pace. The purchasing process itself was exhausting. The sales staff were persistent with upselling and the process took hours. With a 9-week-old baby, it was incredibly draining, but I eventually left with a car from the Sheffield branch. All went well until day 22, when the engine light came on. This is when the problems began. I live in Leeds and requested to take the car to the local branch, as travelling with a 9-week-old baby and a dog is difficult. I was told they were fully booked and that the Sheffield hub was handling their bookings. To make matters worse, the next available diagnostics appointment was weeks away. We had several caravan holidays booked which we had to cancel, as we did not feel it was safe to tow with the engine light on. The delay was completely unacceptable. I was then told I would need to travel to the Sheffield hub, 50 miles away, and arrive by 8am. I explained my situation with a newborn, and was told that if my car was not first in line, I would have to wait all day. When the day arrived, I packed the car with supplies for the baby and the dog, prepared for a full day of waiting. In the afternoon, I was informed that the car needed a complete DPF filter replacement. I was told they could replace it, or, as it was within 30 days, I could exercise my statutory right to cancel. I was already concerned after reading numerous poor online reviews. A friend had experienced similar issues and warned me about her own poor experience. While waiting, I also spoke to other customers experiencing engine light problems, and they all said they would never purchase from this company again. I was further told that the after-sales team are being made redundant, meaning future issues would be handled via an online form only. Having also noticed issues with the tyres, and in light of everything else, I decided to request a refund. Due to the ongoing fuel crisis, I had filled the car with diesel before returning it. I asked if they could refund me for this, given that I was out of pocket from travelling 50 miles for diagnostics, had paid for carpet mats, new number plates, and was on statutory maternity pay with significantly reduced income. My request was refused. Please take note of the reviews. Shop around and ensure you choose a reputable dealer.”

Helpful Report

Posted 1 month ago

“Avoid this dealership — they have multiple investigations against them and even a whole Facebook page dedicated to customer issues. The car had a warning light on when I collected it and I was told it was a minor £40 issue. This turned out to be completely wrong, with the fault being far more serious and clearly present at the time of sale. What followed has been weeks of delays, poor communication, and being passed between departments with no clear ownership or accountability. I was even moved to another team who do not answer the phone, making it extremely difficult to get any updates or progress. Each step has involved chasing, waiting, and being given unclear or inconsistent information. Despite raising a formal complaint, this has not been properly acknowledged, and the situation has continued to drag on without resolution. Instead of taking responsibility and resolving the issue promptly, it feels like the process has been deliberately slowed down. I was ultimately left with no choice but to pay a £690 diagnostic bill myself just to move things forward, despite making it clear I could not afford this and that the fault was present at the time of sale. I have been told this will be reimbursed, but I should never have been placed in that position in the first place. At no point was I offered a courtesy car, despite being left without transport for an extended period. This has had a serious impact on my day-to-day life. I have had to rely on buses, taxis and other people just to get to work and manage basic responsibilities, which has caused both financial strain and ongoing stress. This has also had a significant impact on my family. One of my children is severely autistic and relies on attending regular appointments to remain on their care pathway. Missing these appointments can result in delays and disruption to their support. There have also been multiple occasions where I have needed to urgently attend school, and without a car I have had to rely on taxis at short notice, adding further cost and pressure. Overall, this has been a stressful, frustrating and unnecessarily prolonged experience from start to finish. The vehicle was not as described, and the way this situation has been handled has only made things worse. I would strongly advise avoiding this dealership”

Helpful Report

Posted 1 month ago

“I had booked an appointment as I was very keen to get a car . When I arrived the customer car park was full - so I had to wait for a space - I do have a Blue badge but there didn’t seem to be any Disabled spaces as far as I could see . The staff were pleasant but not enough of them considering it was a Saturday . I was given a drink which was nice but after that no one came . I waited over an hour - there were also others also waiting before me so the likelyhood of being seen before they closed was nil . There was no evidence of a Manager talking to anyone about the issues .Just one nice young man who everyone was having a go at. He suggested coming back today but it wasn’t convenient . In the end I had to leave after seeing no one . So very disappointed with the experience . I probably won’t come back now.”

Helpful Report

Posted 1 month ago

“I purchased a Tesla Model Y from Big Motoring World and the experience has been extremely concerning. Within days of purchase it became clear there was a serious moisture problem inside the vehicle. The carpets and footwells were damp to the touch, there was heavy condensation forming on the inside of the windows, and visible mould present in the interior. On one cold morning there was even frozen water on the inside of the windscreen and roof lining, showing just how much moisture was trapped inside the car. I reported this immediately and provided photographic evidence of both mould and significant condensation. I formally rejected the vehicle under the Consumer Rights Act within the 30-day short-term right to reject. Big Motoring World then had the vehicle in their possession for around two weeks to investigate. During that time they had access to the vehicle itself, the photographs I had supplied, and my repeated reports of damp and mould throughout the interior. Despite this, they dismissed the issue as the vehicle being “slightly damp” and claimed the moisture was likely caused by their own valeting process. They refused to honour the rejection and stated there was no underlying issue with the vehicle. This is particularly troubling given that the car was intended to be used by my family, including my two-month-old baby. Big Motoring World had clear evidence of mould and excessive moisture and every opportunity to properly inspect the vehicle while it was in their possession, yet chose to minimise the problem rather than investigate it properly. The matter ultimately had to be escalated to the finance provider, who arranged an independent engineering inspection by DEKRA. That report confirmed that the carpets and insulation within the vehicle were saturated with water and that mould was present. The engineer concluded that the level of moisture inside the vehicle was excessive and posed a health risk. Following this independent inspection, the finance company ruled fully in my favour and approved a complete refund and unwind of the finance agreement. In other words, an independent inspection confirmed the serious issue that Big Motoring World had dismissed despite having both the evidence and the vehicle itself available to them for inspection. This entire situation could have been resolved quickly and responsibly. Instead it required escalation, independent engineering assessment and intervention from the finance provider before the seriousness of the issue was acknowledged. For a national dealer of this size, the refusal to properly investigate a vehicle with mould and significant internal damp is extremely disappointing.”

Helpful Report

Posted 2 months ago

“Volvo EX30 yellow damaged don't believe salesperson. Before flying to dealership from northern ireland I checked with the Waltham Cross dealers that the vehicle hadn't been in an accident as i would be coming to purchase the vehicle, the reply was it was HPI clear, on pressing further I was informed that stone chips onthe bonnet had been touched up. When I arrived I checked the vehicle, it was obvious it had had repairs to the front right quarter. The rhs headlight was pushed in slightly, the bonnet shut lines were uneven and there was also a mark below that headlight on the plastic bumper. I was told this was normal for Volvo cars and they offered to show me some volvo cars with uneven shut lines which was worrying. I didn't really want to purchase after seeing the car but might have been persuaded had there been some discount as my return costs were going to be £200, I was however told it was below market value and they were unwilling to do anything. (Had the vehicle been straight then it was good value but not with damage.) Please be aware that YP74FMO a volvo EX30 Twin motor in yellow has been damage repaired and do not believe the salesperson or manager that the defect was normal. Waiting at airport for my expensive flight home. The experience has cost me over £300. Can't wait to see what reply if any there is to this post”

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Posted 2 months ago

“Picked up a Kia EV6 from Cannock... unfortunately it died completely 8 days after purchase with a dead 12V battery and faulty charging system (probably ICCU). I raised this with BigMotoringWorld who informed me I could call the RAC to take a look - they confirmed the 12V system was dead and it'd need to go to the garage to be looked at. That was 4 days ago, and I've heard NOTHING from BigMotoringWorld. Apparently my ticket has been passed to a team "who will contact me", but in 4 days I've heard nothing from them. No courtesy car, no call, nothing... I'm off the road completely, car is useless and will be rejected back to them in due course under the Consumer Rights Act 2015. BigMotoringWorld simply couldn't care less once the vehicle is out the door.”

Helpful Report

Posted 2 months ago

“Purchased a car from the company at the end of Jan...( paid cash)....Took the car fir a test drive we mentioned the brakes wete grinding to 3 different people... We asked if they would be chcked before we collected the next day. Was told they would be....Went to collect the car no valet was scruffy inside. We mentioned the brakes again the lad said he wasnt sure but any issues fetch it back said they can grind if the car has been stood true they can.... So we drove the car home grinding sound was getting worse over the days..We took it to get the brakes checked they were below 1mm and should have flagged on the MOT...We emailed the after sales team who are useless you wait days for a reply then about 5 people email you....You then get assigned an assistant who say they will call you back you wait for days again and they never do....Was told it was down to us to repair the brakes as they didnt flag up on their inspection!!! Took the car to our garage and was told they would have flagged up and not even as an advisory.....Imagine buying a car with 10 months test on having to then pay to get all the brakes done!! I will leave reviews about this company on every site i can...They reply with the same AI generated response to every negative review........Honestly spend your hard earned cash somewhere else.”

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Posted 2 months ago

“No aftersales help even with the top warranty. Vehicle faulty after 3 weeks of use.”

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Posted 2 months ago

Big Motoring World is rated 2.5 based on 482 reviews