Big Motoring World Reviews

"I went with my son to buy a Mercedes last month. The front near side tyre deflated whilst we were on the motorway home. This company dragged their feet and initially claimed it was nothing to do with them. After being recovered, the tyre was inflated and held pressure. The problem turned out to be a wobbly valve core which had been snapped off. On the test drive their were no tyre valves on the car. However, whilst being valeted one appeared - covering the valve. The fitting of the valve cap on a defective wobbly core caused the tyre to deflate. Although we were not injured, it could have been a very nasty accident, which could have been prevented if the much vaunted 200 point check had been done correctly. It didn't appear to have picked up a number of other faults, which we discovered the day after.\r\n\r\nI expect the company to point out that they have a signature that the car was fine. It does make me smile, because any buyer would have to repeat the 200 point check to be satisfied.\r\n\r\nIn fairness, they did stump up for a new tyre and valve, but their customer service seems to end the moment you leave the premises. They are truly awful people to deal with. I bought a car from here when they were the Car Shop, but standards seem to have fallen a long, long way. My son and I have bought many cars, but would never buy another here.\r\n\r\nWe too had the best part of three hours to complete a purchase, which was so bad we considered just leaving. A dreadful system from start to finish. No prices on the cars and almost impossible to just go there and browse cars.\r\n\r\nNext stop - Trading Standards."

"AVOID AT ALL COSTS! \r\nI bought a Tesla Model 3 two weeks ago. \r\nOn test drive the car seemed OK, it was my first EV (which the sales advisor was aware of) and I didn't notice anything out of the ordinary. The sales lady said the car would be fully valeted and ready when I collect it. \r\nI picked up the car in the dark and was guided past it to fill in the paperwork. \r\nOn driving the car home I noticed a squeaking from the driver's wheel area. In the light I could see the car had not been valeted and had a badly repaired scratch on the boot. \r\nI reported this to BMWorld and was asked to send pictures and videos, which I did. Over the following two weeks there was much back and forth with multiple people, who all towed the same company line of \"you had a chance to view the car and it's used so this isn't our fault\". The issues with my car obviously show that they did not do a \"200 point check\" or have a smart repairer make the bodywork \"like new\" or professionally valet the car before handing it over (as advertised on their website.)\r\nThey have contacted me to book in the repair to sort the squeaking (upper control arms need replacing). However, their repair centre only work Monday- Wednesday with appointments up to 3pm. Not exactly useful for 9-5 customers a 50 min drive from them. \r\nI received a 'final response' basically saying they will not sort out the bodywork but I could bring the car back for a valet. \r\nA shocking experience with inhuman customer service that is too busy hiding behind paperwork to fix a relatively simple issue that they missed during their \"checks\""

"A big scam only there to rip you off of your money but once you report a problem always excuse is not part of \" what is covered\"..which was never mentioned when sold . My problem is suspension..see the flyer they give out."

"BIG MOTORING WORLD Employees are paid \u00a35 for every 5* review on here which means that this platform is completely worthless! As not unbiased as stated! \r\nPLEASE READ 1* REVIEWS FOR THE TRUTH!\r\nPlease see the Facebook group \"BIG MOTORING WORLD COMPLAINTS\" where people leave honest reviews regarding their personal battles trying to get BMW to pay out on worthless warranties company WARRANTIES 2000 or even give refunds after cars are rejected within the 30 day period!!\r\n\r\nPlease also see reviews from ex employees on \"INDEED\" stating that as an incentive they are paid \u00a35 for every 5* TRUSTPILOT review they can get a customer to leave. Obviously this means that this platform is completely worthless as the truth is being suppressed!\r\n\r\nPlease also see the very bad reviews on TRUST PILOT & REVIEWS.IO regarding the hard sell warranty by BIG MOTORING WORLD as it is WORTHLESS! The company WARRANTIES 2000. Save your money and repair the car when it goes wrong as it definitely will!!\r\n\r\nAlso \"PISSED CONSUMER\" and REVIEWS.IO\" A true reflection of these scammers that they have not manipulated on TRUST PILOT by leaving fake 5 star reviews using customers confidential details you have to give to BMW when buying your money pit! They badger buyers to leave a good review in order to receive a \u00a35 bonus for each one that is left!! Totally corrupt to the core!! TRUSTPILOT should shut this platform down until the corrupt company BIG MOTORING WORLD stop posting paid for reviews! These are always left straight away before the car goes wrong and then they ignore your requests for help! when it does AND WILL!\r\n\r\nPlease also Google GardX the protection they offer for your car for \u00a3700!! You can actually buy every product GardX do for around \u00a3100!!! Now I may be wrong but this could be a police matter as blatant fraud!!!\r\n\r\nHad a lucky escape today after visiting the Enfield branch to buy a car! Had a good look around the car before I met the salesman as it was left out the front because I had booked to view. NS Inner wheel arch cover was broken with some of it missing! Small rust patch by rear window. Advisory on MOT for a cut in the tyre! Car was a 2019 white Alfa Romeo Giulia Veloce SJ19AVC on sale for \u00a319900 plus some kind of RIP off \u00a3300 admin charge!\r\n\r\nProceeded to reception and was told to sit and wait for my salesman who arrived promptly. I told him I had looked around car and pointed out the obvious faults I had found. I also asked why I should pay a \u00a3300 admin charge when I was paying by debit card and they merely had to take my money and transfer ownership online and was told it covers the 200 point vehicle check etc! Well if it had been through a 200 point check it would not be up for sale with the obvious problems I found immediately!\r\n\r\nI did say I would still be prepared to take the car straight away and fix the problems myself pointing out I was a cash buyer with immediate funds to transfer but they would not even reduce the price by \u00a3200!!\r\n\r\nLuckily I did not pay a \u00a399 holding deposit as I see from the many bad reviews it is almost impossible to get this refunded. Never leave the \u00a3500 deposit as you will never get this back if you are sensible and decide not to buy one of their wrecks!\r\n\r\nThe salesman got a manager who was adamant that despite the faults there would be no reduction in the price. I said to my wife it was time to go and we both walked out!\r\n\r\nWe never even got to test drive the car and after reading the many bad reviews for this GREEDY! uncaring company I can now breathe a sigh of relief that I never became one of their victims! Had anything gone wrong after purchase it seems you are on your own and any warranty agreement and add ons they try to force on you for a few \u00a31000 with them are more useful as toilet paper!\r\n\r\nPLEASE READ BAD REVIEWS! Plenty of reputable places to buy a car from of which this is not one of them. Sales team also badger people to immediately leave a positive trust pilot review which I personally witnessed before they leave and their car goes wrong (which judging by the honest reviews elsewhere most do)\r\n\r\nCompare this with \"REVIEW.IO\" and \"PISSED CONSUMER\" where there are only NEGATIVE REVIEWS on BIG MOTORING WORLD!\r\n\r\nWe had a lucky escape due to their PURE GREED! and walked away. I would advise any prospective buyers to do the same or better still AVOID AT ALL COST! You have been warned. If you now buy a car from them you deserve every bit of the poor service and loss of your hard earned money you will receive.\r\n\r\nTHEIR PURE GREED WILL BE THEIR DOWNFALL!!"

"BIG MOTORING WORLD Employees are paid \u00a35 for every 5* review on here which means that this platform is completely worthless! As not unbiased as stated! \r\nPLEASE READ 1* REVIEWS FOR THE TRUTH!\r\nPlease see the Facebook group \"BIG MOTORING WORLD COMPLAINTS\" where people leave honest reviews regarding their personal battles trying to get BMW to pay out on worthless warranties company WARRANTIES 2000 or even give refunds after cars are rejected within the 30 day period!!\r\n\r\nPlease also see reviews from ex employees on \"INDEED\" stating that as an incentive they are paid \u00a35 for every 5* TRUSTPILOT review they can get a customer to leave. Obviously this means that this platform is completely worthless as the truth is being suppressed!\r\n\r\nPlease also see the very bad reviews on TRUST PILOT & REVIEWS.IO regarding the hard sell warranty by BIG MOTORING WORLD as it is WORTHLESS! The company WARRANTIES 2000. Save your money and repair the car when it goes wrong as it definitely will!!\r\n\r\nAlso \"PISSED CONSUMER\" and REVIEWS.IO\" A true reflection of these scammers that they have not manipulated on TRUST PILOT by leaving fake 5 star reviews using customers confidential details you have to give to BMW when buying your money pit! They badger buyers to leave a good review in order to receive a \u00a35 bonus for each one that is left!! Totally corrupt to the core!! TRUSTPILOT should shut this platform down until the corrupt company BIG MOTORING WORLD stop posting paid for reviews! These are always left straight away before the car goes wrong and then they ignore your requests for help! when it does AND WILL!\r\n\r\nPlease also Google GardX the protection they offer for your car for \u00a3700!! You can actually buy every product GardX do for around \u00a3100!!! Now I may be wrong but this could be a police matter as blatant fraud!!!\r\n\r\nHad a lucky escape today after visiting the Enfield branch to buy a car! Had a good look around the car before I met the salesman as it was left out the front because I had booked to view. NS Inner wheel arch cover was broken with some of it missing! Small rust patch by rear window. Advisory on MOT for a cut in the tyre! Car was a 2019 white Alfa Romeo Giulia Veloce SJ19AVC on sale for \u00a319900 plus some kind of RIP off \u00a3300 admin charge!\r\n\r\nProceeded to reception and was told to sit and wait for my salesman who arrived promptly. I told him I had looked around car and pointed out the obvious faults I had found. I also asked why I should pay a \u00a3300 admin charge when I was paying by debit card and they merely had to take my money and transfer ownership online and was told it covers the 200 point vehicle check etc! Well if it had been through a 200 point check it would not be up for sale with the obvious problems I found immediately!\r\n\r\nI did say I would still be prepared to take the car straight away and fix the problems myself pointing out I was a cash buyer with immediate funds to transfer but they would not even reduce the price by \u00a3200!!\r\n\r\nLuckily I did not pay a \u00a399 holding deposit as I see from the many bad reviews it is almost impossible to get this refunded. Never leave the \u00a3500 deposit as you will never get this back if you are sensible and decide not to buy one of their wrecks!\r\n\r\nThe salesman got a manager who was adamant that despite the faults there would be no reduction in the price. I said to my wife it was time to go and we both walked out!\r\n\r\nWe never even got to test drive the car and after reading the many bad reviews for this GREEDY! uncaring company I can now breathe a sigh of relief that I never became one of their victims! Had anything gone wrong after purchase it seems you are on your own and any warranty agreement and add ons they try to force on you for a few \u00a31000 with them are more useful as toilet paper!\r\n\r\nPLEASE READ BAD REVIEWS! Plenty of reputable places to buy a car from of which this is not one of them. Sales team also badger people to immediately leave a positive trust pilot review which I personally witnessed before they leave and their car goes wrong (which judging by the honest reviews elsewhere most do)\r\n\r\nCompare this with \"REVIEW.IO\" and \"PISSED CONSUMER\" where there are only NEGATIVE REVIEWS on BIG MOTORING WORLD!\r\n\r\nWe had a lucky escape due to their PURE GREED! and walked away. I would advise any prospective buyers to do the same or better still AVOID AT ALL COST! You have been warned. If you now buy a car from them you deserve every bit of the poor service and loss of your hard earned money you will receive.\r\n\r\nTHEIR PURE GREED WILL BE THEIR DOWNFALL!!"

"Title: My Nightmare Experience with Big Motoring World and Big Assist Warranty \u2013 Legal Action Seems the Only Way\r\n\r\nI wanted to share my frustrating and ongoing nightmare with Big Motoring World after purchasing a car from them in February 2024. Despite their promises, I\u2019ve been dealing with endless issues regarding both the car and their abysmal customer service.\r\n\r\nKey Issues:\r\n\r\n\t\u2022\tCar Purchase: I bought the car in February 2024, assured by a \u201c200-point check\u201d and a warranty that covered claims up to the value of the car (\u00a312,500).\r\n\t\u2022\tAugust 2024: I noticed an oil coolant leak and took it to Peugeot, who diagnosed a complete engine failure due to coolant mixing with oil. The repair estimate came to \u00a310,000.\r\n\t\u2022\tWarranty Problems: Big Assist Warranty only covers \u00a375 in labour, but Peugeot charges \u00a3175. Although they said I could claim up to the value of the car, they refuse to cover the \u00a310k repair, and no other mechanic is able to do the job.\r\n\t\u2022\tBig Assist Warranty Hold Times: Whenever I contact Big Assist Warranty, I\u2019m on hold for an average of 40 minutes, only to be told the same thing over and over. Their labour rate is far below what any garage charges, making the warranty practically useless for this situation.\r\n\t\u2022\t17th September 2024: I went in person to the Enfield branch and explained the situation to the aftersales staff. They promised to call me the next day with an update, but a week later, there\u2019s still been no response despite me calling every day and being told someone will get back to me.\r\n\t\u2022\tNo Progress for Two Months: It\u2019s now been nearly two months. I\u2019m stuck with a broken car that I\u2019m still paying for, no courtesy car, and no clear answers from Big Motoring World or Big Assist Warranty. It seems like they\u2019re trying to drag this out.\r\n\r\nConsumer Rights Act 2015:\r\n\r\nUnder the Consumer Rights Act 2015, any fault that appears in a vehicle within the first six months of purchase is assumed to have been present at the time of sale. It\u2019s up to the dealer to prove otherwise. I\u2019m entitled to a repair, replacement, or refund if the vehicle is faulty, which is clearly the case here.\r\n\r\nIn my situation, I purchased the car in February 2024, and the engine failure occurred in August 2024, well within the six-month period. According to the law, Big Motoring World should be responsible for covering the repairs, yet they are refusing to do so adequately, leaving me stuck with a car that doesn\u2019t work. If the repair or replacement is unsuccessful, I have the right to reject the car and request a full refund.\r\n\r\nAfter doing some research online, I\u2019ve come across many similar stories of people dealing with these same tactics\u2014delays, lowball offers on repairs, and a lack of communication. It looks like the only way to make progress with these people is to take legal action.\r\n\r\nI\u2019ve also filed a complaint with Motonovo, my finance company, but I\u2019m still waiting for a representative to be assigned, which could take up to 56 days. I\u2019m seriously considering going down the small claims court route if things don\u2019t improve.\r\n\r\nHas anyone else had a similar experience with Big Motoring World or Big Assist Warranty? Any advice on how to move forward would be really helpful."

"Title: My Nightmare Experience with Big Motoring World and Big Assist Warranty \u2013 Legal Action Seems the Only Way\r\n\r\nI wanted to share my frustrating and ongoing nightmare with Big Motoring World after purchasing a car from them in February 2024. Despite their promises, I\u2019ve been dealing with endless issues regarding both the car and their abysmal customer service.\r\n\r\nKey Issues:\r\n\r\n\t\u2022\tCar Purchase: I bought the car in February 2024, assured by a \u201c200-point check\u201d and a warranty that covered claims up to the value of the car (\u00a312,500).\r\n\t\u2022\tAugust 2024: I noticed an oil coolant leak and took it to Peugeot, who diagnosed a complete engine failure due to coolant mixing with oil. The repair estimate came to \u00a310,000.\r\n\t\u2022\tWarranty Problems: Big Assist Warranty only covers \u00a375 in labour, but Peugeot charges \u00a3175. Although they said I could claim up to the value of the car, they refuse to cover the \u00a310k repair, and no other mechanic is able to do the job.\r\n\t\u2022\tBig Assist Warranty Hold Times: Whenever I contact Big Assist Warranty, I\u2019m on hold for an average of 40 minutes, only to be told the same thing over and over. Their labour rate is far below what any garage charges, making the warranty practically useless for this situation.\r\n\t\u2022\t17th September 2024: I went in person to the Enfield branch and explained the situation to the aftersales staff. They promised to call me the next day with an update, but a week later, there\u2019s still been no response despite me calling every day and being told someone will get back to me.\r\n\t\u2022\tNo Progress for Two Months: It\u2019s now been nearly two months. I\u2019m stuck with a broken car that I\u2019m still paying for, no courtesy car, and no clear answers from Big Motoring World or Big Assist Warranty. It seems like they\u2019re trying to drag this out.\r\n\r\nConsumer Rights Act 2015:\r\n\r\nUnder the Consumer Rights Act 2015, any fault that appears in a vehicle within the first six months of purchase is assumed to have been present at the time of sale. It\u2019s up to the dealer to prove otherwise. I\u2019m entitled to a repair, replacement, or refund if the vehicle is faulty, which is clearly the case here.\r\n\r\nIn my situation, I purchased the car in February 2024, and the engine failure occurred in August 2024, well within the six-month period. According to the law, Big Motoring World should be responsible for covering the repairs, yet they are refusing to do so adequately, leaving me stuck with a car that doesn\u2019t work. If the repair or replacement is unsuccessful, I have the right to reject the car and request a full refund.\r\n\r\nAfter doing some research online, I\u2019ve come across many similar stories of people dealing with these same tactics\u2014delays, lowball offers on repairs, and a lack of communication. It looks like the only way to make progress with these people is to take legal action.\r\n\r\nI\u2019ve also filed a complaint with Motonovo, my finance company, but I\u2019m still waiting for a representative to be assigned, which could take up to 56 days. I\u2019m seriously considering going down the small claims court route if things don\u2019t improve.\r\n\r\nHas anyone else had a similar experience with Big Motoring World or Big Assist Warranty? Any advice on how to move forward would be really helpful."