Big Motoring World Reviews

Name: Big Motoring World
Rating: 2.74

2.7 Rating 420 Reviews

43 %

of reviewers recommend Big Motoring World

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2.7

Based on 420 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Accurate And Undamaged Orders	Greater than 26%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Big Motoring World 1 star review on 18th December 2024

Anonymous

Big Motoring World 1 star review on 13th November 2024

Anonymous

Big Motoring World 1 star review on 12th November 2024

Anonymous

"BIG MOTORING WORLD Employees are paid \u00a35 for every 5* review on here which means that this platform is completely worthless! As not unbiased as stated! \r\nPLEASE READ 1* REVIEWS FOR THE TRUTH!\r\nPlease see the Facebook group \"BIG MOTORING WORLD COMPLAINTS\" where people leave honest reviews regarding their personal battles trying to get BMW to pay out on worthless warranties company WARRANTIES 2000 or even give refunds after cars are rejected within the 30 day period!!\r\n\r\nPlease also see reviews from ex employees on \"INDEED\" stating that as an incentive they are paid \u00a35 for every 5* TRUSTPILOT review they can get a customer to leave. Obviously this means that this platform is completely worthless as the truth is being suppressed!\r\n\r\nPlease also see the very bad reviews on TRUST PILOT & REVIEWS.IO regarding the hard sell warranty by BIG MOTORING WORLD as it is WORTHLESS! The company WARRANTIES 2000. Save your money and repair the car when it goes wrong as it definitely will!!\r\n\r\nAlso \"PISSED CONSUMER\" and REVIEWS.IO\" A true reflection of these scammers that they have not manipulated on TRUST PILOT by leaving fake 5 star reviews using customers confidential details you have to give to BMW when buying your money pit! They badger buyers to leave a good review in order to receive a \u00a35 bonus for each one that is left!! Totally corrupt to the core!! TRUSTPILOT should shut this platform down until the corrupt company BIG MOTORING WORLD stop posting paid for reviews! These are always left straight away before the car goes wrong and then they ignore your requests for help! when it does AND WILL!\r\n\r\nPlease also Google GardX the protection they offer for your car for \u00a3700!! You can actually buy every product GardX do for around \u00a3100!!! Now I may be wrong but this could be a police matter as blatant fraud!!!\r\n\r\nHad a lucky escape today after visiting the Enfield branch to buy a car! Had a good look around the car before I met the salesman as it was left out the front because I had booked to view. NS Inner wheel arch cover was broken with some of it missing! Small rust patch by rear window. Advisory on MOT for a cut in the tyre! Car was a 2019 white Alfa Romeo Giulia Veloce SJ19AVC on sale for \u00a319900 plus some kind of RIP off \u00a3300 admin charge!\r\n\r\nProceeded to reception and was told to sit and wait for my salesman who arrived promptly. I told him I had looked around car and pointed out the obvious faults I had found. I also asked why I should pay a \u00a3300 admin charge when I was paying by debit card and they merely had to take my money and transfer ownership online and was told it covers the 200 point vehicle check etc! Well if it had been through a 200 point check it would not be up for sale with the obvious problems I found immediately!\r\n\r\nI did say I would still be prepared to take the car straight away and fix the problems myself pointing out I was a cash buyer with immediate funds to transfer but they would not even reduce the price by \u00a3200!!\r\n\r\nLuckily I did not pay a \u00a399 holding deposit as I see from the many bad reviews it is almost impossible to get this refunded. Never leave the \u00a3500 deposit as you will never get this back if you are sensible and decide not to buy one of their wrecks!\r\n\r\nThe salesman got a manager who was adamant that despite the faults there would be no reduction in the price. I said to my wife it was time to go and we both walked out!\r\n\r\nWe never even got to test drive the car and after reading the many bad reviews for this GREEDY! uncaring company I can now breathe a sigh of relief that I never became one of their victims! Had anything gone wrong after purchase it seems you are on your own and any warranty agreement and add ons they try to force on you for a few \u00a31000 with them are more useful as toilet paper!\r\n\r\nPLEASE READ BAD REVIEWS! Plenty of reputable places to buy a car from of which this is not one of them. Sales team also badger people to immediately leave a positive trust pilot review which I personally witnessed before they leave and their car goes wrong (which judging by the honest reviews elsewhere most do)\r\n\r\nCompare this with \"REVIEW.IO\" and \"PISSED CONSUMER\" where there are only NEGATIVE REVIEWS on BIG MOTORING WORLD!\r\n\r\nWe had a lucky escape due to their PURE GREED! and walked away. I would advise any prospective buyers to do the same or better still AVOID AT ALL COST! You have been warned. If you now buy a car from them you deserve every bit of the poor service and loss of your hard earned money you will receive.\r\n\r\nTHEIR PURE GREED WILL BE THEIR DOWNFALL!!"

Big Motoring World 1 star review on 7th October 2024

Anonymous

"Title: My Nightmare Experience with Big Motoring World and Big Assist Warranty \u2013 Legal Action Seems the Only Way\r\n\r\nI wanted to share my frustrating and ongoing nightmare with Big Motoring World after purchasing a car from them in February 2024. Despite their promises, I\u2019ve been dealing with endless issues regarding both the car and their abysmal customer service.\r\n\r\nKey Issues:\r\n\r\n\t\u2022\tCar Purchase: I bought the car in February 2024, assured by a \u201c200-point check\u201d and a warranty that covered claims up to the value of the car (\u00a312,500).\r\n\t\u2022\tAugust 2024: I noticed an oil coolant leak and took it to Peugeot, who diagnosed a complete engine failure due to coolant mixing with oil. The repair estimate came to \u00a310,000.\r\n\t\u2022\tWarranty Problems: Big Assist Warranty only covers \u00a375 in labour, but Peugeot charges \u00a3175. Although they said I could claim up to the value of the car, they refuse to cover the \u00a310k repair, and no other mechanic is able to do the job.\r\n\t\u2022\tBig Assist Warranty Hold Times: Whenever I contact Big Assist Warranty, I\u2019m on hold for an average of 40 minutes, only to be told the same thing over and over. Their labour rate is far below what any garage charges, making the warranty practically useless for this situation.\r\n\t\u2022\t17th September 2024: I went in person to the Enfield branch and explained the situation to the aftersales staff. They promised to call me the next day with an update, but a week later, there\u2019s still been no response despite me calling every day and being told someone will get back to me.\r\n\t\u2022\tNo Progress for Two Months: It\u2019s now been nearly two months. I\u2019m stuck with a broken car that I\u2019m still paying for, no courtesy car, and no clear answers from Big Motoring World or Big Assist Warranty. It seems like they\u2019re trying to drag this out.\r\n\r\nConsumer Rights Act 2015:\r\n\r\nUnder the Consumer Rights Act 2015, any fault that appears in a vehicle within the first six months of purchase is assumed to have been present at the time of sale. It\u2019s up to the dealer to prove otherwise. I\u2019m entitled to a repair, replacement, or refund if the vehicle is faulty, which is clearly the case here.\r\n\r\nIn my situation, I purchased the car in February 2024, and the engine failure occurred in August 2024, well within the six-month period. According to the law, Big Motoring World should be responsible for covering the repairs, yet they are refusing to do so adequately, leaving me stuck with a car that doesn\u2019t work. If the repair or replacement is unsuccessful, I have the right to reject the car and request a full refund.\r\n\r\nAfter doing some research online, I\u2019ve come across many similar stories of people dealing with these same tactics\u2014delays, lowball offers on repairs, and a lack of communication. It looks like the only way to make progress with these people is to take legal action.\r\n\r\nI\u2019ve also filed a complaint with Motonovo, my finance company, but I\u2019m still waiting for a representative to be assigned, which could take up to 56 days. I\u2019m seriously considering going down the small claims court route if things don\u2019t improve.\r\n\r\nHas anyone else had a similar experience with Big Motoring World or Big Assist Warranty? Any advice on how to move forward would be really helpful."

Big Motoring World 1 star review on 22nd September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Disappointed with the Experience I recently purchased a Tesla Model 3 Long Range from Big Motoring World, and I must say, I regret my decision. As a first-time buyer from a large dealership, I made the mistake of assuming that a company with such a big name would be transparent and reliable. Unfortunately, that wasn’t the case. From my experience, I urge potential buyers not to trust everything that’s advertised or shown by their sales representatives. They play mind games and do their best to hide crucial details about the vehicle. I trusted them, thinking that a reputable company wouldn’t deceive me, but I ended up feeling misled. Be cautious, do your own research, and don’t fall for the assumption that a large company automatically means honesty and transparency. 1. Vehicle Damage and Unprofessional Repair: Upon close inspection, it is evident that the vehicle was involved in an accident, which was never disclosed to me. I provided proof of repainting marks on the windows, under the boot, and around the window edges, as well as inside the charging port. The rear red light is cracked, and there are several hidden cracks on the body, indicating poor-quality repair work. Additionally, the rear camera is blurry, which suggests that the painter neglected to properly clean it after completing the work. None of these issues were disclosed during the sale, and it would have been impossible for me to detect them in the short time available before the purchase. 2. Missing Boot Lock: The boot lock is completely missing. Before the sale, I was told that there was a minor issue with the lock, which could be easily repaired at an independent repair center. However, it was not disclosed that the lock itself is missing, further indicating the vehicle’s involvement in an accident and their failure to properly repair it before the sale. 3. Faulty Parking Assistance: The parking assistance system is not functioning. I was falsely informed that the warning signs would disappear after driving a few miles, but this was not the case. The problem persists, and it appears they were unable to fix the parking assistance after the accident. 4. Battery Range Misrepresentation: The vehicle was advertised with a battery range of 348 miles, but the actual range limit is only 284 miles. While I understand that electric vehicle ranges may vary, there is a significant discrepancy here. This misleading advertisement seems designed to deceive customers, particularly those with limited knowledge about electric vehicles, like myself. 5. No Vehicle Log Book Provided: I was not given the vehicle's logbook at the time of purchase. It became clear after the sale that the vehicle had been previously used by multiple drivers, including rental companies. This crucial information was withheld until the end of the transaction, further diminishing transparency. 6. No Fob Key Provided: I was only provided with a card key, not a fob key, and this was never disclosed prior to finalizing the sale. By the time I realized this, I was already committed to the purchase, and it was too late to back out without significant inconvenience.”

Helpful Report

Posted 10 months ago

“Title: My Nightmare Experience with Big Motoring World and Big Assist Warranty – Legal Action Seems the Only Way I wanted to share my frustrating and ongoing nightmare with Big Motoring World after purchasing a car from them in February 2024. Despite their promises, I’ve been dealing with endless issues regarding both the car and their abysmal customer service. Key Issues: • Car Purchase: I bought the car in February 2024, assured by a “200-point check” and a warranty that covered claims up to the value of the car (£12,500). • August 2024: I noticed an oil coolant leak and took it to Peugeot, who diagnosed a complete engine failure due to coolant mixing with oil. The repair estimate came to £10,000. • Warranty Problems: Big Assist Warranty only covers £75 in labour, but Peugeot charges £175. Although they said I could claim up to the value of the car, they refuse to cover the £10k repair, and no other mechanic is able to do the job. • Big Assist Warranty Hold Times: Whenever I contact Big Assist Warranty, I’m on hold for an average of 40 minutes, only to be told the same thing over and over. Their labour rate is far below what any garage charges, making the warranty practically useless for this situation. • 17th September 2024: I went in person to the Enfield branch and explained the situation to the aftersales staff. They promised to call me the next day with an update, but a week later, there’s still been no response despite me calling every day and being told someone will get back to me. • No Progress for Two Months: It’s now been nearly two months. I’m stuck with a broken car that I’m still paying for, no courtesy car, and no clear answers from Big Motoring World or Big Assist Warranty. It seems like they’re trying to drag this out. Consumer Rights Act 2015: Under the Consumer Rights Act 2015, any fault that appears in a vehicle within the first six months of purchase is assumed to have been present at the time of sale. It’s up to the dealer to prove otherwise. I’m entitled to a repair, replacement, or refund if the vehicle is faulty, which is clearly the case here. In my situation, I purchased the car in February 2024, and the engine failure occurred in August 2024, well within the six-month period. According to the law, Big Motoring World should be responsible for covering the repairs, yet they are refusing to do so adequately, leaving me stuck with a car that doesn’t work. If the repair or replacement is unsuccessful, I have the right to reject the car and request a full refund. After doing some research online, I’ve come across many similar stories of people dealing with these same tactics—delays, lowball offers on repairs, and a lack of communication. It looks like the only way to make progress with these people is to take legal action. I’ve also filed a complaint with Motonovo, my finance company, but I’m still waiting for a representative to be assigned, which could take up to 56 days. I’m seriously considering going down the small claims court route if things don’t improve. Has anyone else had a similar experience with Big Motoring World or Big Assist Warranty? Any advice on how to move forward would be really helpful.”

Helpful Report

Posted 10 months ago

“Do NOT go to Big Motoring World. When they are selling a car to you they will treat you amazing but as soon as you buy it their after sales is absolutely shocking. I had my car 2 days and the engine light came on, was told I needed to pay for a diagnostic check, took it back to where I brought it from and made them put it on a diagnostic they have there. They wiped all the codes and claimed the engine light came on due to it being bump started by previous owner. Fast forward 5 weeks and the light comes back on. Took it to a mechanic who put it on a diagnostic machine and told me the code that appears shows a fault with the adblue pump. He checked under the car and also advised that the adblue tank had a crack in it, that has been there awhile as it has crystallised and corroded. Cost to repair near £1000! Go back to big motoring world and ask what the 200 point check actually does and the MANAGER couldn't even tell me! Then told me he would raise a ticket and make another manager aware and try and get me a courtesy car until my car is fixed. Didn't hear anything so called them and the other manager had no idea what I was talking about. Then had them email me (couldn't be bothered to call me) to book the car into their Snodland branch so they can do their own diagnostic check (want to palm me off clearly). I advise I am a mother of 3 and have another one on the way and having a car is vital for my day to day and they refuse to give me a courtesy car even as a good will guesture. Would rather see a mother of 3 stranded. They DO NOT want to help you once they have sold you a car, they shouldn't even bother offering an after care service. It's a total disgrace and caused me unnecessary stress to a pregnant mother. AVOID them at all costs. They honestly aren't worth it. They also nearly cost me an £80 fine with DVLA because they "forgot" to put my old car into trade. Absolutely appalling. DONT TRUST THEM!”

Helpful Report

Posted 10 months ago

“Avoid at all costs and if you do buy a car from them whatever you do do not sign up for the extended warranty it's not worth the paper it's written. Just do some research beforehand, I really wish I had”

Helpful Report

Posted 10 months ago

“Ok £19500 bmw 1 series 31000miles on clock. Sales and site at Peterborough were good felt at ease and pleased with the car drove up from Somerset and was impressed. On the journey home on a Saturday evening the engine light comes on and the instrument cluster needles fail this making reading the speed impossible. No answer on the big assist app or on the telephone number Phones on the Monday and get told to take it to a local garage for diagnostic Couldn’t get it in a garage until the Thursday after so it’s first 2 weeks it was parked up. A sensor needs replacing and the dash cluster Quotes obtained and submitted. Out of the blue 2 weeks later an email instructed me to take car to a garage at 8am on the Monday. Fine I do so thinking all is well. On the Wednesday at 5pm the garage phones saying what is happening……. Thursday week 5 now, I take the day off work having not had a car again for the week collect the instrument cluster drive an hour to a company that can mend it sit and wait and drive it back to the garage. The garage refits it and calls me to collect I did this all of my own back or I would still have no car. My solution was cheaper and quicker and got me back on the road. They paid for the repair and labour only. There was no communication between big assist and the garage or myself emails ignored calls not returned I’m still waiting for the sensor to be fixed. After sales is abysmal to non existent which totally lets you down a great shame. Nobody seems to understand that a car to some is a lifeline and you can’t be without it. I understand things may not be perfect with a used car but come on look after your customers”

Helpful Report

Posted 10 months ago

“Avoid this dealership at all costs! I purchased a £20,000 BMW that’s less than 5 years old and had less than 50,000 miles on it. Within 5 months, the car experienced a breakdown due to a faulty crankshaft pulley. Despite purchasing their expensive extended warranty they declined my request for repairs after asking me to take it to the nearest garage and advised an 8-week response time for my complaint. Furthermore, their warranty phone line has extremely long waiting times, you’ll be waiting an average of an hour for each call and I’ve had to make several. I strongly advise steering clear of this company to prevent similar frustrations and inconveniences.”

Helpful Report

Posted 10 months ago

“I drove from Warwickshire today to purchase a 2022 Hyundai Kona. I called in advance to ask that the vehicle be fully charged so I could drive it home after I purchased the vehicle. The service started well with a friendly greeting from Hassan who brought the car around for us and took us on a test drive. I was 99% sure that I was going to purchase the vehicle before I attended so it should have been a straight forward transaction. I thought it would be a case of making the payment and completing the paperwork but I was wrong. This is where the aggressive and pressurised sales tactics begin. You are shown vehicles that have been treated with a special ceramic coating and then seats and glass that have been given some kind of special treatment. You are then given a long pitch about the benefits of an extended warranty as well as wheel and alloy cover. The cost for these things - an extortionate £4,500. I politely told Hassan that I wasn’t interested and he would not take no for an answer. I had to tell him no a further 6 times and I actually ended up feeling sorry for him. There is clearly a lot of pressure on the sales reps to sell these ‘extras’ and I imagine they will not be held in high regard to make a sale where none of the extras are purchased. I told Hassan that I wanted to pay and get going as I had brought my two young children with me and had travelled over 2 hours. Hassan said he would then go and sort things out. A manager then sat down at my table and appeared to be in a state of disbelief that I hadn’t agreed to any of these extras. I told him that I was started to get frustrated and that I was now saying no for a 7th time. After a last ditch attempt at the hard sale, the manager left and we eventually got our car. There is clearly a real emphasis on the sales rep’s making customers purchase these extras due to the fact that as soon as Hassan realised we would not purchase any, his attitude changed and he appeared very disinterested. There was no handshake or anything. I would also like to point out that the most expensive extra that I was pressured into buying was an extended warranty. The car I purchased is a Hyundai with full service history so the manufacturer warranty is valid until 2027. Trying to sell me this is unethical and potentially illegal. I will be reporting this aspect to trading standards. The main issue with big motoring world is clearly the culture and training that staff receive regarding pushing these extras. I heard one man on the table behind me being berated for not wanting anything and I felt the rep was aggressive. This poor elderly man eventually gave in and signed up for the tyre and alloy cover. Having inside knowledge of the motoring industry means I am aware that staff get much more commission when customers take out PCP deals and extras as mentioned above. The fact I was a cash buyer who refused the extras meant I was the worst potential customer. Having said this I would expect to only have to say no once and be treated to the same standard as other customers. The manager coming out really was ridiculous and a sign that pressure is put on all grades of staff to sell these overpriced extras. I would never return and would not recommend this establishment to anyone. Footnote to the company - my experience is not the fault of sales rep Hassan. I blame the culture of the company and training given to staff.”

Helpful Report

Posted 10 months ago

“If I could give 0 stars , I would! We called on Friday 13/09 to reserve a car, and made an appointment to come and see it. They advised we could collect the same day. To mention that we came from 3h distance one way with 2 kids as well. We got there tested the car but when it came to collect they said they are too busy and can’t finalize the sale. We have advised both the sale agent and the finance assistant that we have arranged our own finance and we need the bank account for the finance. They then re-booked us for Sunday to finish all paperwork even though they KNEW we have our own finance. On Sunday we drove again another 3 hours only to be told that we can’t collect the car due to the fact that they can’t see their bank statements at the weekend and can’t confirm that the payment was made! And now we have to come a third time to actually collect our car! That it’s 18 hours spent driving and on fuel costs for their incompetence.”

Helpful Report

Posted 10 months ago

“It is the worst customer experience I've ever had. Firstly, be prepared to wait and wait for many hours, to be forgotten about and to have to remind the receptionist that you're waiting. It doesn't matter if you've booked an appointment at a specific time, you'll still have to wait a long time before you're seen to. And it's clear to see why, the showroom is hugely understaffed to deal with the volume of customers they receive. The staff all look exhausted. One salesperson told me he started work at 8am, and it was nearly 9pm at the time. Also be prepared to be told that you can't take your car and need to come back the next day if the purchase happens after 6pm. They didn't make that clear at all until we were committing to buy. Not an insignificant detail when you live 50 miles away and will be soon losing your old car. Most importantly, do not trust their handover team. When they take you into their office and ask you to sign the paperwork, say not until I take one more look at the car. Take the paperwork with you and for every checkbox make sure it is actually true. Do not take their word for it! I purchased an EV from them, and when I inspected it there was a Type 2 cable in the boot, which the salesperson ensured me would come with the car, along with everything else in the car at that time. So it was a huge shock when I got the car home, went to plug it in and discovered that the cable was nowhere to be found. That cable must have been taken out of the car between my inspection of it and the handover the following day, and not put back in. But because I had already signed the paperwork inside the handover team's office, they are claiming that the cable was in the car at handover. So basically they've conned me out of an expensive cable that will cost me at least £140 to replace, and are implying that I'm lying about it to add insult to injury. It's also terribly disconcerting because if they didn't genuinely check that for us, what else is ticked on that sheet which they didn't actually bother to check? Their aftersales team are completely unhelpful. If you call you'll just find yourself ping-ponged between different departments and eventually they'll just hang up on you. If you email them they'll perform an investigation that consists of them showing you the paperwork you signed and then saying they can't assist you further. I will never step foot in that place again, and I strongly encourage anyone thinking of buying a car there to think again and look elsewhere. They are not worth your time and they don't deserve your money.”

Helpful Report

Posted 10 months ago

“What an absolute joke—not worth the paper it's written on. On August 28th, 2023, I paid £23,900.00 for a 2018 Land Rover Discovery Sport with 42,000 miles on the clock. Less than one year later and I have a constant engine fault light for the EGR filter and the Radiator tank filter. I spent £288.00 with a Land Rover dealer to correctly diagnose the issues, and now they are declining to pay any of the £1700.00 owed for the repairs. The car is nearly new and has just 53,000 miles; the issues are not because it's old or has a considerable amount of miles. Please don't touch the warranty package with a barge pole; it wastes time and money.”

Helpful Report

Posted 10 months ago

“I brought a car from big motoring world last week on the Friday. Unfortunately on the Friday evening I found my passenger side seat didn’t move. The salesman, who had been very pushy on the warranty, had assured me that if I took out a warranty I would be able to take it to a main dealer for any problems for the next year (I took out a years warranty). Low and behold, despite the car being sold to me with this issue and being assured this car was to show room standard, I am now UNABLE to take my car to Peugeot to get this fixed due to the hourly cost of repairs from main dealer being over the threshold the warranty company is prepared to pay. Big motoring world advised me to take my car to a VAT registered garage, which I did, however they told me it was not an issue they were able to fix and I needed to go to a main dealer. With the warranty refusing to pay, my only option now is to take a day off work and drive 1 hour each way to the local big motoring world service centre, which will mean losing a day of income, which I will not be reimbursed. I would not buy from this company again, 15.5k later - pushy salesman mis selling products on cars that have issues as soon as you drive out.”

Helpful Report

Posted 10 months ago

“The SEAT Tarraco we found looked nice, so we reserved it and after a test drive, we decided to buy it. The price was £18200. The registration number is LV69 UMK. They said they couldn't sell the car due to its faults, but would let us know the status. I was shocked to learn that they have changed the price to £19800 after 3 weeks. Never in my life have I seen a company as fraudulent as them.”

Helpful Report

Posted 10 months ago

“Purchased car deposit given. Car had multiple issues. Fake 200 point report. Kept on making promises for almost 1 month but never handed over the car”

Helpful Report

Posted 10 months ago

“What an unbelievable experience! On arrival staff in a group meeting with music that was suggesting linking female parts plus a few other things! Ignoring customers arriving for appointments and making them wait 30mins to speak to. Daughters called dickheads by staff when they had gone outside in car park to vape and blamed them for fire alarm going off!! One aggressive dismissive rude manager who tried to argue anything we suggested being wrong with a vehicle. What an unprofessional branch who have alot to learn about customers and people”

Helpful Report

Posted 10 months ago

“If I could have given 0 stars I would have. What a terrible experience we had buying a car from the Leeds office. The original purchase was awful, terrible service, felt under pressure. After having the car 3 days it started to smoke. There is no After Sales, the team you have to speak to don't acually work for them. Nobody takes ownership, nobody would agree to take the car back. Everyone on the phone was rude and unhelpful. Finally they agreed but they wouldn't collect the car even though it wasn't drivable and took weeks and weeks to get a refund after calling multiple times a day. Such a very stressful worrying time and I would NEVER use this company again. Terrible and should be shut down”

Helpful Report

Posted 10 months ago

“Felt forced to buy warranty. Felt forced to try and get credit even though I had the cash upfront. They are trained to con you. I have an issue with the car was reported 3 days after the sale Now waiting for them to settle the outstanding balance. They are awful. Customer service non existent. Please do not risk purchasing from here. Honestly it's not worth the hassle.”

Helpful Report

Posted 10 months ago

“Appalling company. I would give no stars if I could. After paying a deposit for a car then doing some background research on the car, we decided against buying. The company couldn't give any evidence of the 200 point check or explain the fact that a 3 year old car had been off the road for at least 4 months. Attempted to also miss sell finance but when asked about this it was denied. Arrogant and unprofessional sales staff once we decided against purchase. Refused a refund of the deposit and it took us two months to get this back. Do not touch this company, read the complaints on Facebook”

Helpful Report

Posted 10 months ago

“Very poor customer service and selling fault car not worthy to buy from them”

Helpful Report

Posted 10 months ago

“Terrible avoid at all cost .”

Helpful Report

Posted 10 months ago

“Part 1 from trustpilot after my 1st issue: Found that all the under trays were not replaced after big assist carried out some work on the car, spent over a month and numberous visits to locations in Peterborough to try and sort it out. Turns out a tyre should have also been changed but it wasn’t and the incorrect one is still fitted. Official complaint made but they don’t seem to care. I’ve had so little faith in bigmotoringworld I’ve had the car independently inspected to check to see if anything else is missing, and that the work was carried out correctly. As for being called big assist, that should be changed to no assist. Having to spend weeks and months trying to resolve their error, no one cares at this company. All the things they advertise in branch and on their website are lies as all they want is your money and then nothing else to do with you. Who wants to be having to constantly email a company if you have a problem with a car that needs to be rectified quickly. Part 2 copied from trustpilot, following my second problem, a catastrophic engine failure: I regret the moment I walked through the doors of this place. What a terrible company to deal with once things go wrong. If you like hassle, stress and having to get solicitors involved then go ahead and buy an ex lease car from this place. After just over 4000 miles the engine ceased and despite purchasing a 3 year extended warranty they said I that I wasn’t covered. Boy has it been a battle to get the car hopefully sorted (almost 4 months), but having to get a solicitor involved to get to this stage is a joke. They force customers to make a review on here before they drive off, of course you’re happy then but if and when the car goes wrong, well expect to be left to sort it yourself. Do yourself a favour and go elsewhere. Do not buy a car from Bigmotoringworld!”

Helpful Report

Posted 10 months ago

Big Motoring World is rated 2.7 based on 420 reviews