Big Motoring World Reviews

Name: Big Motoring World
Rating: 2.62

2.6 Rating 457 Reviews

40 %

of reviewers recommend Big Motoring World

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2.6

Based on 457 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Accurate And Undamaged Orders	Greater than 30%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Big Motoring World 1 star review on 18th September 2025

"BIG MOTORING WORLD Employees are paid \u00a35 for every 5* review on here which means that this platform is completely worthless! As not unbiased as stated! \r\nPLEASE READ 1* REVIEWS FOR THE TRUTH!\r\nPlease see the Facebook group \"BIG MOTORING WORLD COMPLAINTS\" where people leave honest reviews regarding their personal battles trying to get BMW to pay out on worthless warranties company WARRANTIES 2000 or even give refunds after cars are rejected within the 30 day period!!\r\n\r\nPlease also see reviews from ex employees on \"INDEED\" stating that as an incentive they are paid \u00a35 for every 5* TRUSTPILOT review they can get a customer to leave. Obviously this means that this platform is completely worthless as the truth is being suppressed!\r\n\r\nPlease also see the very bad reviews on TRUST PILOT & REVIEWS.IO regarding the hard sell warranty by BIG MOTORING WORLD as it is WORTHLESS! The company WARRANTIES 2000. Save your money and repair the car when it goes wrong as it definitely will!!\r\n\r\nAlso \"PISSED CONSUMER\" and REVIEWS.IO\" A true reflection of these scammers that they have not manipulated on TRUST PILOT by leaving fake 5 star reviews using customers confidential details you have to give to BMW when buying your money pit! They badger buyers to leave a good review in order to receive a \u00a35 bonus for each one that is left!! Totally corrupt to the core!! TRUSTPILOT should shut this platform down until the corrupt company BIG MOTORING WORLD stop posting paid for reviews! These are always left straight away before the car goes wrong and then they ignore your requests for help! when it does AND WILL!\r\n\r\nPlease also Google GardX the protection they offer for your car for \u00a3700!! You can actually buy every product GardX do for around \u00a3100!!! Now I may be wrong but this could be a police matter as blatant fraud!!!\r\n\r\nHad a lucky escape today after visiting the Enfield branch to buy a car! Had a good look around the car before I met the salesman as it was left out the front because I had booked to view. NS Inner wheel arch cover was broken with some of it missing! Small rust patch by rear window. Advisory on MOT for a cut in the tyre! Car was a 2019 white Alfa Romeo Giulia Veloce SJ19AVC on sale for \u00a319900 plus some kind of RIP off \u00a3300 admin charge!\r\n\r\nProceeded to reception and was told to sit and wait for my salesman who arrived promptly. I told him I had looked around car and pointed out the obvious faults I had found. I also asked why I should pay a \u00a3300 admin charge when I was paying by debit card and they merely had to take my money and transfer ownership online and was told it covers the 200 point vehicle check etc! Well if it had been through a 200 point check it would not be up for sale with the obvious problems I found immediately!\r\n\r\nI did say I would still be prepared to take the car straight away and fix the problems myself pointing out I was a cash buyer with immediate funds to transfer but they would not even reduce the price by \u00a3200!!\r\n\r\nLuckily I did not pay a \u00a399 holding deposit as I see from the many bad reviews it is almost impossible to get this refunded. Never leave the \u00a3500 deposit as you will never get this back if you are sensible and decide not to buy one of their wrecks!\r\n\r\nThe salesman got a manager who was adamant that despite the faults there would be no reduction in the price. I said to my wife it was time to go and we both walked out!\r\n\r\nWe never even got to test drive the car and after reading the many bad reviews for this GREEDY! uncaring company I can now breathe a sigh of relief that I never became one of their victims! Had anything gone wrong after purchase it seems you are on your own and any warranty agreement and add ons they try to force on you for a few \u00a31000 with them are more useful as toilet paper!\r\n\r\nPLEASE READ BAD REVIEWS! Plenty of reputable places to buy a car from of which this is not one of them. Sales team also badger people to immediately leave a positive trust pilot review which I personally witnessed before they leave and their car goes wrong (which judging by the honest reviews elsewhere most do)\r\n\r\nCompare this with \"REVIEW.IO\" and \"PISSED CONSUMER\" where there are only NEGATIVE REVIEWS on BIG MOTORING WORLD!\r\n\r\nWe had a lucky escape due to their PURE GREED! and walked away. I would advise any prospective buyers to do the same or better still AVOID AT ALL COST! You have been warned. If you now buy a car from them you deserve every bit of the poor service and loss of your hard earned money you will receive.\r\n\r\nTHEIR PURE GREED WILL BE THEIR DOWNFALL!!"

Big Motoring World 1 star review on 7th October 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Round trip of 350 miles from the North east to view a car less than 2 years old with 8800 miles. I had been asked to bring my part exchange car down before they could give a part exchange value. I was immediately asked if it had 2 keys by the salesman Kash. I told him it not only had 2 but, in fact, it had 3 as I had lost 1 & after I had bought another found the missing one. Eventually we found the car. The car was dirty inside and out and had scratches and chips. The carpets were dirty as was the boot. When we came to look into the car which Kash had opened, there were 3 keys in the middle console and he took away 2 sets of keys and said "I'll leave this one." We then had a test drive which amounted to a test drive around the block and he said this was all that was allowed. Anyway, after spending about 3 hours being upsold various overpriced "protection packages" and the virtues of finance, we eventually arrived at signing the purchase contract when we were told there was only one key. A quick google revealed that the cost of a new Audi key was £650 - £1000. I then said as they were not prepared to pay anything towards the cost, I would have another look at the car. They had already said they would not service the car which was due in one month. I'm pleased I did! The sun had now shifted onto the nearside which had a scratch running the length of the car which was visible in the sunlight. I was told the missing key was priced into the car even though no mention was made until I came to sign the contract.”

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Posted 1 week ago

“Sheffield branchTerrible experience, save your money and go elsewhere the salesman which his name is Les is a complete moron . rude, rude, rude.”

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Posted 3 weeks ago

“Faults on car even though given a list with everything ticked as perfect, quick to take your money, I managed to escape after spending an hour being pressured into buying very expensive warranties, that I didn't want and told him I had no intention of purchasing. The drivers side wing mirror not working, drivers side windscreen wiper needs replacing, both keys low battery and worst one the break pads are grinding. Customer after sales are rubbish the cars don't go back to branch they are booked into their "approved" garages elsewhere, the chap I spoke to sounded half asleep, I am not impressed Call ref 640314).”

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Posted 1 month ago

“The worst car dealership I ever dealt with! We had an appointment at the Enfield branch to see and test drive a specific car but we got kept waiting for over 25 minutes before a salesman came to us (despite seeing other customers who arrived after me being served first). His mannerism was quite far from polite and the first question he asked was if we wanted to buy the car. Only after a bit more in the conversation, the salesman said someone else just took the finance on the vehicle and it might not be available for us to test drive it. He left us by saying he had to check first and offered us some drinks that never arrived! He then came back and agreed to let us test drive the car, but when we got to it he told us we couldn’t test drive it as it needed to be jump started. Only later he came up saying we couldn’t test drive it because someone else took the finance on it! It was such a waste of our time as we wasted a total of an hour for nothing (without considering all the journey to get there)! It seemed we kept being told lies after lies! When later I asked to speak to the manager, I was introduced to another guy (5’6”, strawberry blonde, facial hair, glasses) who introduced himself by the name of Callum, but when later I requested the business card he wrote his name to be Joe and seemed that neither was his name and perhaps he wasn’t even the manager! His justification was poor and he demonstrated very little interest in our disappointment and inconvenience caused as he just tried to dismiss us. The whole experience seemed a joke! The customer service was the worst I ever experienced! An absolute waste of time!”

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Posted 1 month ago

“Don’t suppose this will get put on but here goes we went to bigmotorworld to buy a car 1hr there 2hr wasted talking. 1hr back after not buying the car when checking the car over it was advertised as with heads-up and reverse camera which the car didn’t have the response was it was another advertisement but it is still on there advertised just the same what a complete waste of time needless to say we didn’t buy o and the mileage was olso wrong on the service”

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Posted 2 months ago

“The range rover was mis- sold to me. The vehicle had lots of damages, water entering from windscreen during heavy rains. Warranty not helpful. Regret having finance a car through this company. Not helpful staff at all and not recommended.”

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Posted 3 months ago

“Dreadful company, Merc had endless issues, none of which their overpriced warranty covered, high pressure sales making you feel forced into the sale. Car cost over £3000 in repairs and off the road for a year 2 months after getting it. Anyone I have spoken to thinking of buying a car from them I have told them all their vehicles are ex lease or problem cars. Had to eventually sell the car at a huge loss. Never again…..”

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Posted 3 months ago

“My son bought a car which was advertised for 29000 miles he paid 10k they tried boiler room pressure selling the warranty which he did not take, within 12 hrs of purchase found out the car actually had done around 35-40k miles which we informed them of followed all the rules under consumer act 2015 of rejecting the vehicle but they said it was clerical error and mileage on mot was recorded in KMs. We are still trying to get our money back and BMW refused to take car back or refund even though they broke all 3 sections under consumer rights act 2015. Misrepresentation, unfit for use and misleading advertising.”

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Posted 4 months ago

“Went to the Cannock branch for a test drive. Mr. Harry was the sales advisor who attended us. He took my driving licence for photocopying in order to do a test drive. He should have returned my licence after that. But he didn’t and I asked him a couple of times whether he still has my licence; he replied yes,still didn’t return it. We left the premises soon after the test drive. I phoned the branch as soon as I realised he didn’t return the licence.but the person I spoke to couldn’t care less, Mr. Harry said he didn’t have the licence although I didn’t speak to him directly. I requested a call back from him, but never called. I rang them again twice this morning, but Harry isn’t in for the next two days; I have been told to call back on Saturday. I applied for a new licence with DVLA spending £20 as I couldn’t wait and needed to go to other showrooms for test drives. Really bad customer service, they didn’t take the matter seriously. I do not know if it’s the company’s policy to retain customers’ driving licence. It could be misused by someone. I really doubt he has misplaced my licence and wanted to cover it up”

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Posted 4 months ago

“Terrible service from big motoring world and big assist. Big assist is an absolute con and I paid thousand of pounds for them to find a loophole in every way possible! Haven’t paid out on 2 faults we’ve had with our car. Difficult to get hold of and very slow at responding. Avoid at all cost”

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Posted 4 months ago

“Awful customer service avoid them, all great until you sign on the dotted line then you are forgotten about. No one answers the phone when organising collection absolute rubbish.”

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Posted 4 months ago

“Not a good experience Took 3.25 hrs to purchase the vehicle. Like a piece of luggage on a conveyor belt, you are moved from one desk to another Desk 1, sales and test drive Desk 2, finance and payment, no movement on purchase price, apparently this is fixed also with a £300 admin fee bundled on. Desk 3 details and collection of vehicle Left sitting at each desk waiting on my own for 30 minutes to 45 minutes. Vehicle not serviced when collected and poor job on rushed valet. Low tyre pressure warning light on dashboard when collecting for test drive, advised by sales that it's just where the vehicle has been sitting about. Got the vehicle home and noticed a nail in the offside rear tyre. Contacted after sales via email, I was told to get a tyre report completed and pass on the details. Tyre report completed 6 days later at Kwik fit, all 4 tyres perished and an advisory given to replace all. Puncture to offside rear repaired and paid by myself whilst at Kwik fit £32. Sent all details including link to tyre report and invoice/receipt for puncture repair, to Lilly at Big motoring world as requested. Received an email back stating that the tyre report shows only as an advisory, so not covered in the after sales and no mention of the nail kindly received with the vehicle at no extra charge. Emailed Lilly again asking how the nail in the tyre is only an advisory and not a danger, unfortunately have had no reply. Purchased a vehicle for £27000, no full service given, poor valeting, empty tank of petrol and a free nail, which I didn't want. Definitely won't be going back to BIG MOTORING WORLD PETERBOROUGH. I forgot to add that you get a 3-month warranty with the option to take out an additional 12-month warranty at a cost of £1,895 on a 3-year-old vehicle, outrageous”

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Posted 4 months ago

“Completely misled by Big Motoring World. When viewing my car, I raised concerns about the milage & was reassured by the sales advisor it had just had a major service. Shortly afterwards, whilst still on site, I was pushed to pay a £50 deposit to have the car removed from the website, the listing & service history was then unavailable to me. I wasn't then shown the service history again until the purchase was complete. It was only then that I discovered the vehicle has not had the major service I was told it had. Just a multi point inspection. They have refused to take responsibility and this is now with The Motor Ombudsman for investigation. BE AWARE - VERBAL ASSURANCES ARE LEGALLY PART OF THE SALES PROCESS. Don't let them lie to you and if they do - take it further!!”

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Posted 4 months ago

“PLEASE DONT BAY any CARS from this COMPANY BIG MOTORING WORLD! I have E220 Mercedes AMG from there white 3YEARS Warranty cost me 2000£ . My Engine SEIZED,ROCKET ARMS BROKEN metal pieces have gone through engine oil pump blocked! I paid the investigator to know this! The Engine is under warranty white Big Motoring. The Car has complete broken 88000 miles in the clock. . The first option in the Warranty complete Engine fix up. Big Motoring for Me! Thank you for correspondence regarding the repairs undertaken to your vehicle.WE are sorry to learn about the problems you have experienced and the repair costs you have recently incurred. Having had the opportunity of examining (REJECT) your file, we regret to inform you that we are unable to offer Assistance on this occasion due the following: The issue with your VEHICLE WOULD NOT BE COVERED as the issued is du to the ENGINE BEING SEIZED and BE due to WEAR and DETERIORATION. (69 plate Mercedes e220 - 88000 miles ) Hahhaha In closing I would like to apologise for what may appear a negative response ++++++ Yours sincerely Warranties 2000 Big Motoring World is SOMTHING . Read my lesions Thx”

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Posted 5 months ago

“I purchased a car from this company and 36M warranty as they promised I would never have any issues n case I would need a repair. firstly, i spent 5! hours at them whule buying the car. This was because they tried to offer me stuff I told them I did not want. But their sellers were very pushy. Later on, my car had an issue and required ECM replacement. At that time I realised they did not provided me with any t&c documents withing the documentation. I apllied to the warranty 2000 and received a very weird document. However, they pais £2024 from £2600 I had to pay for a ECM replacement. In a week, the throttle body had to be replaced. £1124 requested from the official garage and the warranty company only authorised £124. this was £75 for labour and the rest for the aftermarket detail. They wanted the official garage to use it. Of course, no reputable garage would take this offer. Warranty2000 then said they would advise the other garage which they never did so i stayed without my car for a while and was literally forced to repair it for my own money. Scammers! You should know that you do not need any warranty at all! As a customer, you have 6 years for a dealer (Big motoring World) to either repair your car for free or give you your money back for a car (minus milage). Do not buy any warranty - this is a scam! And would never ever come to this dealer again”

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Posted 5 months ago

“Lost money recovery is possible”

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Posted 5 months ago

“Cars at Big motoring world tend to be cheaper than some other similar dealers, the reason for this is that they get you into the showroom try to sell you the warranty which are a ridiculous price. I was asked multiple times over a 2-hour period if I was interested in an extended warranty, and alloy cover. I had no interest in these extras, but it was constantly pushed. ended up being in the showroom for 5 hours!! Eventually I purchased the car, and 2 days later the car developed a fault. I thought this would not be a problem as all their cars come with a standard 90-day warranty. I logged the fault on their app and checked the status 2 days later to find the claim had been closed. I called to find out why this was and no member of staff within the business could tell me why. I received a call 8 days later and was told that I would have to drive my car a 70-mile round trip to get the fault diagnosed. was told that there was an ongoing issue with the app. That there was a backlog which is why it took so long to get back to me. basically, every excuse. This is what big motoring work quote on their website "Worry-Free Motoring What better feeling is there to know that we have your car covered as soon as you leave our dealership" "Efficient Service We’re big on what matters to you. Therefore, we know how important it is to get your car back up and running as soon as possible." This is far from the truth, and I would advise anyone to stay well clear of this business”

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Posted 5 months ago

“Secure, smooth, and stress-free—my funds were fully recovered!”

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Posted 5 months ago

“Poor poor poor….. do buy any extended warranty. It’s not fit for purpose and does not offer any cover as stated by their sales team After numerous complaints they simply did not reply or answer”

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Posted 5 months ago

“Purchased a 2021 SEAT Ateca in August 2025 that developed faults shortly after. While that could happen to any used car, it's Big Motoring World's disgraceful handling of the situation that warrants this review. At Sheffield branch diagnosed the issue, arranged the repair process, and explicitly promised full reimbursement when I followed their technical team's instructions to get it fixed at JCT600 SEAT Menston (Case ID: 5626). I have this promise in writing. Despite completing the repair as they directed and submitting all invoices, they've completely failed to honor their reimbursement promise. My case was marked "under review" on 09/09/2025 with zero communication since then. Multiple email reference numbers (518868, 530990, 535855) but no resolution. I'm now pursuing this through The Motor Ombudsman and considering legal action. Under Consumer Rights Act 2015, dealers must bear repair costs for faults present at sale - this isn't optional. The car itself is fine now, but BMW's business practices are appalling. They make promises they won't keep and ignore customers once they have your money. Save yourself the headache and buy elsewhere. UPDATE: Currently escalating through Motor Ombudsman as Big Motoring World refuses to respond to legitimate reimbursement requests. Email trail and case references available if anyone needs evidence of their poor practices.”

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Posted 5 months ago

Big Motoring World is rated 2.6 based on 457 reviews