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Big Motoring World Reviews

3.5 Rating 275 Reviews

62 %

of reviewers recommend Big Motoring World

Company Reviews

3.5

Based on 275 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

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Big Motoring World 1 star review on 12th May 2024

Big Motoring World 1 star review on 23rd April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was miss sold the paint protection product as a respray and told that it would be dealership quality. Having a car that's turquoise and having bought a product that's for touch ups only will have many dark green spots all over the vehicle and will stand out more, I would prefer knowing all this beforehand then up selling and causing issues later. No documentation for the product was given at the time and we just took it as face value, now I wonder about the other issues that may arise on the other products we purchased along side this, now I have to chase up all parties involved to try to resolve this when I should be enjoying what I have purchased, great customer service.”

Posted 6 months ago

“I purchased my vehicle at big motoring world and the staff at Wimbledon couldn’t be more helpful. However 4 weeks later after receiving my car that I purchase for 18k, a management engine light come on which was red, failure to the engine, it completely lost all power. I was on the 30th day and no one at big motoring world after sales team told me to bring the car back for them to assist me further, I needed to go to my warranty company. It’s been nearly 4 weeks without my vehicle and they are expecting me to pay out for some of the work. So it’s all lovely to start with but when something goes wrong they don’t want to help.”

Posted 6 months ago

“Car broke down within 24h, no support, potential fraud (Wimbledon) They misrepresented the purchase costs on the invoice. At purchase we agreed to pay £100 for their GardX water protection product, when viewing the invoice the full amount payable (car + warranty _ GardX) was the same, but they actually listed GardX as over £600. This will make it exceedingly difficult for us to get their useless warranty (see below) refunded in full (original quote was £1500, on invoice shows as 900). Avoid at all costs. Purchased a used car with their extended warranty for 3 years, during test drive tire pressure was low, asked them to fix this before getting the keys. They claimed it was fixed, less than 24h from purchase car tire pressure was low again, in addition the car would not start anymore due to battery issues. Car was jump/started the day after, only for it not to work again within another 24h. I found it absolutely impossible to speak with their after sales team: - The phone number disconnects as soon as I select to speak about a vehicle you purchased with aftersales - Their Live chat agents ask to call the number above and proceed to abruptly shut down the chat shortly thereafter - Their assist email has not replied in over 3 days, our car is unusable from less than 24h after purchase - The sales line agents, which connect almost immediately, are not able or willing to transfer to after sales care - We had to stay on hold over 20 mins to speak with a representative of their Extended Warranty, something they also expect the garage to do in order to approve any repair. They will not cancel the warranty on this phone line even though we are in the 14 day cool off period, asking us to contact Bigmotoringworld (which we cannot get through to). They will also not allow us to go to our car manufacturer garage as it’s “too expensive” Even before the purchase was complete, multiple members of staff pressured us to leave 5* reviews for them. Desperate to use the vehicle, we are now out of pocked to repair our 3 day old car an expect a lengthy battle to see any of our money (warranty, repair costs) back.”

Posted 7 months ago

“We purchased our 3rd car with BMW a Mercedes C220, we took their 3 year Big Assist warranty, which is in fact Warranty 2000, (one of the worst warranty companies on the market) it was sold as trouble free motoring, no unexpected high bills, only genuine parts used etc. this is a lie. after 4000 miles I had a fault with a Nox censor, Big Assist/Warranty 2000 would only cover an aftermarket part that they costed at £130 & half hour labour, (the Mercedes part is over £500) they didn’t cover the cost for the diagnostic to identify the issu or the programming of the censor, that is required. my total bill was over £700 were Big Assist/W 2000 paid £177. I contacted Big Assist/Warranty 2000, who blamed BMW, for wrongly informing me that only genuine parts will be used etc. I contacted BMW who responded with "due to yourself purchasing the vehicle on 18/09/2022 we are unable to assist further with replacement because of the time period since purchase. We don't assist further concerns outside of the first 6 months since purchase, so I apologise for this. The warranty company have based their authorisation on replacement based on an aftermarket or used component. The total authorisation they had given was £177. If you have further questions regarding this matter, I would advise contacting the warranty company directly due to themselves giving the authorisation". BMW sold me a 3-year warranty but after 6 months they take no responsibility, despite being sold as Big Assist Warranty!!!!”

Posted 7 months ago

“nobody to speak too....”

Posted 8 months ago

“Worse car dealership ever. Warranty isn’t worth the paper it’s written on”

Posted 8 months ago

“Worst experience ever. They sold a faulty car with several warning lights. Their after sales service is a joke. No on bothers to answer the call. I will exercise my legal right to reject and seek the refund. They knew about the defects ans still sold the car. I am feeling so helpless”

Posted 8 months ago

“If I could currently give 0 stars I would. I earlier left a review about the sales team and gave them 5 stars. That still stands and they were lovely. HOWEVER, avoid this company like the plague. Within 2 weeks my car needs £1000 worth of fixes. The battery is failing and working at 28%, the car is not running correctly. All brake pads and discs are worn down the manufacture minimum standards. This car would currently fail its MOT. This goes against the Consumer Rights Act 2005, as the car is not satisfactory, or sold is described with their “200 point check”. All of these issues should have meant it didn’t pass. They have either lied, or are incompetent. Currently no one will get back to me about whether they will fund these necessary repairs and it looks like I will end up having to pay them myself. With what, I don’t know. It’s an absolute disgrace. It also appears like I am not the only one when you look through their Twitter/Facebook replies and comments. AVOID. AVOID. AVOID.”

Posted 8 months ago

“Warranty warning!!! Warranty warning!!!! When is a warranty not a warranty? When you shop at Big Motoring World that’s when!! Be warned of disingenuous sales practices here. Be prepared to add at least another 1-2k on the price of a car if you want a functioning warranty. The one they offer as standard isn’t a warranty at all, it’s basically a £400 voucher which is utterly useless and they know it. I don’t know how they can legally call that a warranty! Clearly the intention is to upsell and make more money. Never have I come across this tactic before. Wasted a whole day travelling and test driving a car only to find this out at the very end of the day when the deal was being done. Then was told it was basically my fault for not reading the terms and conditions properly!! Unbelievable. Also tried to sell me other rip off services and extras. So p&ssed off. Be warned.”

Posted 8 months ago

“Just don’t buy from them ,very bad customer service 😡😡🤬,you would be better off buying from Arthur Daley”

Posted 9 months ago

“So far a terrible experience. Bought the car and within 30 minutes of ownership found issues that I hadn’t spotted during the test drive. Brakes squeak at low speed independent garage has diagnosed poor fitted pads. Front camera doesn’t work probably linked to the point 4. The car is haemorrhaging washer fluid from the near side front bumper again this will probably be linked to point 4. Whilst waiting for the after sales team to respond I’ve had the vehicle inspected by an independent garage who have confirmed the above faults and also found that the car has been involved in an unrecorded collision to the near side front area and have identified a very poor repair job. Not what you would expect when spending almost £30k on a car that apparently has been through a thorough inspection prior to sale. Still waiting for a response from the after sales team. How bad can a company be if the complaints team are to busy to respond. ***Update July 2023 following this review the car has been returned to Big Motoring World twice to have the relatively minor issues rectified. Now the car has developed a major fault. Ad blue device has malfunctioned and the car is on a countdown to when it will refuse to start. No response to my latest email to the support email. Have tried using the warranty and they want me to use garages that can’t fit the car in for nearly two weeks by which time the countdown will have expired and the vehicle will not be able to drive to the garage. This has been the worst buying experience and is looking like the most costly mistake I have ever made. ***Further Update it took 12 days for Big Motoring World to respond to the latest query and the best solution they have offered is to book the vehicle into their workshop on 3rd August for diagnostics (a wait of 1 month after reporting the issue) whilst waiting for this appointment at my own expense I have had the vehicle inspected by both Jaguar Landrover and an independent garage. Both garages have diagnosed the same 2 faults and parts required to fix the faults. The cost to repair will be over £1600. In an attempt to rectify this swiftly I have provided these reports to Big Motoring World so that they can order the parts and complete the repairs on the booking date. The response from Big Motoring World is that they dispute the diagnosis from both garages claiming that these garages are trying to upsell their services. They have refused to order any parts stating that after my appointment on 3rd August I will have to wait for another available appointment to have the repairs completed. This will most likely mean a wait of another 3 to 4 weeks. The car is currently on a countdown with less than 400 miles left before it will fail to start. This means I will have no vehicle until repairs are completed. I have had the car now for only 8 weeks and only one of those weeks has been without any faults on the car yet Big Motoring World refuses to accept the car back as a return. Please avoid this cowboy outfit at all costs.”

Posted 9 months ago

“Avoid these cowboys they advertise the cars falsely, they expect you to be an expert and a mechanic the sales rep know absolutely nothing. Waited 5 hours just to take the car to realise its nothing it said in the description. Horrific company”

Posted 9 months ago

“PLEASE AVOID. DO NOT BUY ANY EXTRAS I bought a car last year and bought smart protect with it. Now, I need to arrange a repair for my car. The contact details they have provided is a joke. I have tried to call multiple times, at different times of the day and on different days. The line is just not connecting and as soon I choose the after care option, the line just drops. I sent them an email regarding this issue and they got back to me and they have given me a different number. I tried that many times but I experienced the same thing. I have also tried to contact presale department and spoken with Jamie and two other staff members and they have advised me to keep trying the number, there is nothing they can do to help. I have requested to pass the message and arrange a call back at least. Jamie said that he will contact them but not sure when they will get back to me.”

Posted 10 months ago

“Avoid at all costs! Promise the world deliver nothing. We spent over 50k and have a permanent warning light and a missing drivers mat. They have said they won't do anything even though the vehicle was advertised with a full set, and we were shown the spare wheel which has clearly been removed. Stereotypical used car sales unfortunately, taking advantage of the market and people's good nature, disgusting!!!!”

Posted 10 months ago

“Some of the customer advisors are unhelpful ,another was to call me back ,I still await the call 24hours later ,after speaking to 4 or 5 different advisors I got totally frustrated .All I wanted was clarity on a scuff on the passengers seat and better photos of the outside of the car ,before collection .Then to be told I needed to view the car myself and test drive or get someone to do it on my behalf. I asked for an extension for my deposit I had paid which would run out on the Thursday @ 2pm to the Saturday morning ,as to allow me the time to make my way from N.Ireland to Blue Bell Hill site and was refused. I spoke to my transport haulier to see could he help, in his words not mine ,not with this company ,I have been held up for hours on this site, with exactly the same issues, very unhelpful and silly collection times. This company may well work for some , but outside of England Im not so sure, Disappointing is all I can say .”

Posted 1 year ago

“Below is my review of them from 5 weeks ago, at this present time I'm filing an application for court action, that probably tells you everything you need to know really. Terrible from start to finish. Car is 50/50, no fuel in and needed detailing throughout, heated seats don't work, bonnet won't open, warranty won't cover it despite owning car 2 days. But their service is the worst I've ever seen. I reserved the car and transferred it to Werrington, drove 3.5 hours to see car, they unreserved it, adjusted the price whilst I was traveling. Was on hold 30 mins trying to sort it out. Got there, they had sent the car to the wrong dealership, (Fengate). Was redirected there. When I got there I had to sit and wait to see the car I'd enquired about multiple times. They knew I was coming and still waited 45 mins. There service is non existent, would never recommend this place to anyone. Spending over 20k and service is ridiculous. Add to the experience, tried to increase the price that I had in writing. Then tried the usual trick of trying to sell me stuff I could need at a massive inflated price. GAP ins of 450+ when online quotes are 150. I've bought 20+ cars over the years and this is hands down the worse experience at a dealership I've ever had. Worse than Arnold Clark and they actually lost the car I was buying for 2 days. Warranty isn't worth the paper it's printed on, not going to cover the repair cost. Will be taking legal advice on it. Had I known it was going to be like this I would have U turned and went back home. Toom nearly 3.5 hours to buy a car I had already reserved!!! So slow it's actually taken less time to drive 210miles 5 weeks on the service history and spare key only arrived after 4 weeks and me reporting a theft to police.”

Posted 1 year ago

“I PURCHASED AN A CLASS 2019 MERCEDES BENZ WITH BIG MOTORING WORLD AND THERES SO MANY PROBLEMS WITH THE CAR THAT THEY DO NOT TELL YOU AND HIDE FROM YOU. ALSO TO MENTION THAT THEY DID INFACT ADMIT TO TOUCHING UP CARS FOR IT TO LOOK PRESENTABLE ON THE VIEWING AND LATER IT COMING OFF IN THE CAR WASH (THAT THEY TAKE WITHOUT YOUR PERMISSION TO WASH IT SO IT ALL COMES OFF AND YOU SEE THE REAL TRUE STATE OF THE CAR). FURTHERMORE, AFTER A FEW DAYS OF BUYING THE CAR THE DASHBOARD SHOWS THAT THE BRAKE PADS NEEDS CHANGING THAT THEY DIDNT INFORM ME EITHER WHICH I HAVE GONE TO THE MECHANICS TO GET A DOCUMENT TO PROVE THIS BUT OF COURSE BIG MOTORING WORLD DOES NOT WANT TO TAKE ACCOUNTABILITY TO FIX ANYTHING. THERE ARE MANY MANY MORE PROBLEMS AND I WILL CONTINUE WRITING FURTHER REVIEWS UNTIL IT IS SORTED AS WELL AS TAKING IT FURTHER TO COURT.”

Posted 1 year ago

“Short version.... Biggest bunch of cowboys you will encounter!!! Customer service is non existant, useless, as are the Managers! My experience was Enfield branch.”

Posted 1 year ago

“Don't be penny wise and pound foolish . The Nightmare began when I reserved the 2015 Volvo XC90 ( FM15 NFZ ) online by paying £99 and then went to the enfield branch to see the car and paid another £401 to make it £ 500 as a confirm purchase , Car had NO DASH BOARD WARNING LIGHTS , after hours of hard sell of extended warranty , paint protection and gap insurence from them I managed to get away and close the deal with just the gap insurence . I was suppose to pay and collect the car within same week but when I read some of the online reviews I decided to hire a 3rd party pre purchase vehicle inspection company to inspect the car before I make the remaining payment . Guess what ? the inspection report came that the car has more than 4 serious faults and 2 minor faults that will effect the engine and transmision that can cause major safety hazards anytime . These faults will cost at least £ 2000 to fix from volvo dealership . 1. TCM-P06066B Control Module Processor. Algorithm Based Failures. Event information . DIESEL ENG (Fuel System/Combined System) 5 problems exist 2 . DIESEL ENG-PO34192 Camshaft Position Sensor A Circuit Range/Performance (Bank 1 Or Single Sensor). Component Failures. Performance Or Incorrect Operation 3 . ECM-P227900 intake Air System Leak General Failure Information. No Sub Type Information 4.ECM-PO34400 Camshaft Position Sensor A Circuit Intermittent (Bank 1 Or Single Sensor) General Failure Information No Sub Type Information 5 .A DIESEL ENG-P133078 Injector Control Pressure Lower Than Desired (Engine Car also had a big tear on the leather of the dashboard , driver side which was never mentioned or shown anywhere in the advert . inspection mechanic was shocked to see that too . I sent an Email to big motoring to get those issues fixed so I can come and collect the car asap . After many calls and conversation with Sales , reception and finance someone decided to call me back today to inform that their CEO ( Harry wormwood from Matilda ) have decided to not to fix any issue on that car as it is an old and put it up for sale on website again immdiatly to sell to someone else WITH FAULTS as it is . They said they have refunded my £ 500 deposit but I feel cheated upon as if they had not listed the car for sale with faults then I could have bought a car without wasting my hard earned £ 160 , saving me from the the nightmare, hassle I had to go through in the process , his response was that it was a courtesy call to inform me and I can go on website and reserve the same car again . Not to my surprise they have already re listed the Volvo XC90 FM15NFZ again with faults to make some else POUND FOOLISH .. If they have any courtesy they should 1st refund me the £ 160 too and then fix all those issues before selling it to some one else . Date of experience: 09 February 2023”

Posted 1 year ago

“I would give it a 0 if I could. AVOID AT ALL COSTS. I purchased my car 10 days ago and have seen damages on my car after 1/2 days that was very well hidden from me. They took my car to wash after signing an agreement without asking me if I wanted one, and they clearly touched up the chips so it looks presentable on the viewing, and it must have come off during the wash. They also done a brilliant job trying to hide a massive crack on the plastic near the ignition (by the driving wheel) which looks absolutely disgusting and definitely not worth the money I paid. They are ignoring my emails and they keep telling me the manager does not deal with this matter, its the 'after sales' team, which they are never available. I still do not have my agreement with big motoring world, only my finance. BIGGEST SCAMMERS. PLEASE DO NOT IGNORE THIS AS I DID AND NOW IM IN THE SAME POSITION!!!!!!!”

Posted 1 year ago

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Big Motoring World is rated 3.5 based on 275 reviews