Found the specific car I wanted on their website. Put reserve on it. Went to Enfield branch to view after making appointment. Nothing was ready, took two hours to see car which was filthy, had 4 miles of petrol in it & they had run out of Jerry cans of fuel! Drove it, liked it, cleared finance, another hour of refusing every extra they pushed very hard on. Arranged to collect next day. Again, over an hour of paperwork & more hard sell on extras. Then told spare key was up in Staffordshire! There was actually no handbooks or paperwork with car. (But I could buy new books from Ford). Car finally arrived with mats removed, 3 miles of fuel in it & side badge missing which has been on yesterday. Fuming now! They took it away. This was now 3hrs. Then it came back & valeting dept had ordered new badge, mats lost & fuel up to 10 miles. Great. No idea how everything works as no manual for it. Taken over 6hrs to buy a car. Never again. Also booked it in with my local garage for a check over due to how bad their reviews are.