Car broke down within 24h, no support, potential fraud (Wimbledon) They misrepresented the purchase costs on the invoice. At purchase we agreed to pay £100 for their GardX water protection product, when viewing the invoice the full amount payable (car + warranty _ GardX) was the same, but they actually listed GardX as over £600. This will make it exceedingly difficult for us to get their useless warranty (see below) refunded in full (original quote was £1500, on invoice shows as 900). Avoid at all costs. Purchased a used car with their extended warranty for 3 years, during test drive tire pressure was low, asked them to fix this before getting the keys. They claimed it was fixed, less than 24h from purchase car tire pressure was low again, in addition the car would not start anymore due to battery issues. Car was jump/started the day after, only for it not to work again within another 24h. I found it absolutely impossible to speak with their after sales team: - The phone number disconnects as soon as I select to speak about a vehicle you purchased with aftersales - Their Live chat agents ask to call the number above and proceed to abruptly shut down the chat shortly thereafter - Their assist email has not replied in over 3 days, our car is unusable from less than 24h after purchase - The sales line agents, which connect almost immediately, are not able or willing to transfer to after sales care - We had to stay on hold over 20 mins to speak with a representative of their Extended Warranty, something they also expect the garage to do in order to approve any repair. They will not cancel the warranty on this phone line even though we are in the 14 day cool off period, asking us to contact Bigmotoringworld (which we cannot get through to). They will also not allow us to go to our car manufacturer garage as it’s “too expensive” Even before the purchase was complete, multiple members of staff pressured us to leave 5* reviews for them. Desperate to use the vehicle, we are now out of pocked to repair our 3 day old car an expect a lengthy battle to see any of our money (warranty, repair costs) back.