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Big Motoring World Reviews

3.6 Rating 265 Reviews

64 %

of reviewers recommend Big Motoring World

Company Reviews

3.6

Based on 265 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

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Big Motoring World 1 star review on 23rd April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brought a vehicle. Was told it had new brakes great condition. On drive home tyre pressure came on and my brakes squeaked after getting professional inspection from multiple mechanics Turns out need new tyre and brakes have not been changed and will need changing. Tried contacting motoring world refused repair with warranty. Awful awful company will never shop with them again and will tell everyone I know not to either.”

Posted 1 month ago

“They sell ex rentals here terrorised cars”

Posted 1 month ago

“Absolutely shocking. Bought a car in January. Paid for the full Big Assist Warranty. Drove it next day and found four electrical faults. Tried calling - no one picks up. Stayed in a queue for hours and then voice said there are no agents available and phone went dead. Went in in person next week and was given a date two months hence for a diagnostic appointment - miles away in Kent. I waited 2 months, took a day off work and drove all the way there. Had to wait two hours to be told there was an electrical fault. Was then emailed next day to say they had an expert coming in the following week to fix the car -what was my availability? I quickly sent them some times I could come - never heard from them again. Sent four reminder emails, nothing. Called, no one picked up. Still driving my car with faults. Shocking.”

Posted 1 month ago

“Purchased the vehicle with a fresh MOT day after collection found lots of faults and then find out the engine is overheating and the head gasket has gone. They are refusing repairs. I’m now left with a massive bill for repairs. Disgusting behaviour from a company this big”

Posted 1 month ago

“All the problems customers are having with big motoring world NEW WAY TO SOLVE THEM RING THE OWNER Peter his number is 07889731732 Hope this helps”

Posted 1 month ago

“Walked in and was told I couldn’t look at the cars - I had to sit down with a sales person! Who buys a car without being able to peruse the range!! Dreadful”

Posted 1 month ago

“If I could I would give 0 stars. Avoid this company and don’t trust reviews on Trustpilot as they using customers data and write their own 5*reviews. And if you decide to go and buy a car from them anyway, be aware of hidden products which they won’t inform you about They are hidden in documents (which btw they won’t print out for you even if you ask) and they only pass you tablet to sign them. When we tried to read them the sales person always hold the tablet and just said oh this is just this and that and all the time hold the tablet so we couldn’t scroll through them. We only found out when we got home and printed all of them, just to find out that 1 of them we can’t cancel. Customer service 0 points, that would be for a long story - whole experience very bad. Also we saw the advertisement for our old car they are selling now and not everything what they say about it is true. So someone who will buy it will be disappointed.”

Posted 1 month ago

“Awful communication - have been trying for days to talk to someone with no joy. No customer service and have cancelled many of their customer service areas. Worst experience of car buying in decades.”

Posted 2 months ago

“Paid £600 for the bodywork protection. The info we were given said it excludes bumpers. Unfortunately reversed the car into a skip and there’s a 15 cm dent on the boot with 8cm of paint scratched off. Went to make the claim only to be told the policy doesn’t cover the boot, roof or bonnet! At no point during the sales process were we told this. 8 emails back and forth to customer service and all we get told from the girl is she can’t comment as she wasn’t there when we bought the car (SERIOUSLY!) and that she can’t call Car Protect as she’s not the policy holder. Why would I spend £600 on an insurance that only covers the sides of the car?? BMG acted as a broker, we took the policy out with them and we paid them the money. We’ve taken this to the Insurance Ombudsman. 🤬🤬”

Posted 2 months ago

“AVOID AVOID AVOID worst after sales ever as they never respond to my emails and calls , never ever buy a car from this shower”

Posted 2 months ago

“Appalling experience! We recently enquired about a car which was located over 4 hours from us and after discussing the car with a sales representative on the phone and being reassured by the 3 month warranty and the 200 point check we paid a non-refundable £99 for a 'move the car' service in order to view the car closer to home. We then drove over two hours each way for a pre-booked appointment to view the vehicle. When we arrived the car had not been cleaned, despite the 'Professional valet' promise online - and they'd had the car for several days - the seats were muddy and the windows dirty. The three month warranty turned out not to offer any reassurance whatsoever and didn't cover any major failure on leaving the forecourt, but it did offer a maximum claim of £500 with a £100 excess. We could however purchase a much better warranty for over £1000! We were also not told that the vehicle had advisories on a break disc and it had worn out tyres on the front. On a vehicle with 27K miles we didn't expect to have work completed as soon as we purchased. The sales representative, while perfectly friendly didn't know anything about the vehicle. Is it unrealistic to expect that you should be able to purchase and drive away a vehicle in good working order from this company, that does not need work (tyres and brake discs) to be carried out as soon as purchased? We left saying that we were still very interested and would still be keen to purchase the vehicle if the points raised were resolved. We have heard absolutely nothing. Very disappointing and would not recommend Big Motoring World.”

Posted 2 months ago

“Awful experience - avoid buying from this company. Utterly useless after sales and endless issues. Our fault was only rectified after a BMW main dealership came to the rescue and funded a new gear box. Spend your money at a trusted garage, not with Big Motoring World”

Posted 2 months ago

“28 days of incompetence and non existent “aftersales service”. No courtesy car, unanswered calls, no managers available ever. Awful experience with awful service, all smoke and mirrors, as for the big assist it’s a scam!. I can’t describe how disappointed I am with the Wimbledon branch, total disregard for customers once they have your money. Managers aren’t available and apparently aren’t at Wimbledon on a Friday!!? Dashcam missing from my car, apparently wasn’t one on the window? My fault for leaving it in!! . I hope this is just another oversight rather than another blatant lie, now a police matter. Needless to say won’t use again.”

Posted 2 months ago

“AVOID AVOID AVOID I cannot fault the buying process The issue is the after sales they are shockingly bad We bought the extended warranty and were told we could use any garage When the car went wrong two months after purchase we called to get help, The situation was urgent in that we had a mileage countdown as the adblu was malfunctioning Firstly we were then told that the policy had changed and that we now could not use any garage near to where we live, and that we had to take it to their Garage based in Maidstone, a good hour from where we live we were never told about this change to the policy Then we were told there was a waiting list of nearly 3 months When we challenged this, we were told we would get a call back which never happened. We called again and again we have still been ignored. We are now going to have take the car and pay for the work ourselves we feel we have been mis sold the warranty that is not fit for purpose”

Posted 2 months ago

“The worst decision I have made was to buy a car from this mob. £22.6k and then over £3k in repairs in less than 12 months, to which Big Motoring World contributed £600. 200 point check a scam! Warranties are worthless! After Sales a waste of time! Avoid these people at all costs!”

Posted 2 months ago

“İt was okay.”

Posted 2 months ago

“Trustpilot reviews Thanks for your review! Big Motoring World - Leeds Add photo Your review is pending.Read more Rob Top 9 reviews GB Rated 1 out of 5 stars What an absolutely Vile policy!! What an absolutely Vile policy!! You cannot look around without an appointment and an escort, in the form of a PUSHY SALESMAN that will literally pressure you into taking a car from this terrible company! How dare they not let you look without the added pressure from a slimy salesman, no doubt on commission? DO NOT WASTE YOUR TIME. They literally bribe you with an underhand, scummmm bag technique and we must NOT ACCEPT SUCH REPULSIVE BEHAVIOUR. Minus one stars. They made us, plus the visitors before us leave feeling confused and ANGRY because it's OBVIOUSLY a sly technique so that they have got you right where they want you. 🤢 I hope they go out of business.”

Posted 3 months ago

“Purchased car on 24th Jan 2024 from Leeds. Next day substantial oil leak starts. Phoned up after sales department and apparently this is ok and not an issue................ MOT a few weeks ago mentioned minor oil leak. Advised on a number of occasions that this had been fixed and would not pass their 200 point checks if still leaking. So either they lied and didn't fix it or this is a new leak and they do not care. Absolutely shocking service after spending £26,000. Legal advice taken and the made company aware of the Consumer Rights Act 2015 and will look at court proceedings shortly. ***100% AVOID AND DO NOT TRUST IN ANY WAY***”

Posted 3 months ago

“Never buy a car from this company! Engine light came on before I even got home, they held the car for three weeks at the repair centre and came out with same faults. Sales team got my settlement figure wrong twice then the accounts team also calculated incorrectly. Tried to trick me into buying warranty with misleading information. Avoid this company at all costs! They do not take credit card because then you have no rights to refund! Read reviews first I wish I had!”

Posted 3 months ago

“Dan was an absolute pleasure to work with! He made the whole process seamless.”

Posted 3 months ago

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Big Motoring World is rated 3.6 based on 265 reviews