"I went with my son to buy a Mercedes last month. The front near side tyre deflated whilst we were on the motorway home. This company dragged their feet and initially claimed it was nothing to do with them. After being recovered, the tyre was inflated and held pressure. The problem turned out to be a wobbly valve core which had been snapped off. On the test drive their were no tyre valves on the car. However, whilst being valeted one appeared - covering the valve. The fitting of the valve cap on a defective wobbly core caused the tyre to deflate. Although we were not injured, it could have been a very nasty accident, which could have been prevented if the much vaunted 200 point check had been done correctly. It didn't appear to have picked up a number of other faults, which we discovered the day after.\r\n\r\nI expect the company to point out that they have a signature that the car was fine. It does make me smile, because any buyer would have to repeat the 200 point check to be satisfied.\r\n\r\nIn fairness, they did stump up for a new tyre and valve, but their customer service seems to end the moment you leave the premises. They are truly awful people to deal with. I bought a car from here when they were the Car Shop, but standards seem to have fallen a long, long way. My son and I have bought many cars, but would never buy another here.\r\n\r\nWe too had the best part of three hours to complete a purchase, which was so bad we considered just leaving. A dreadful system from start to finish. No prices on the cars and almost impossible to just go there and browse cars.\r\n\r\nNext stop - Trading Standards."
"Title: My Nightmare Experience with Big Motoring World and Big Assist Warranty \u2013 Legal Action Seems the Only Way\r\n\r\nI wanted to share my frustrating and ongoing nightmare with Big Motoring World after purchasing a car from them in February 2024. Despite their promises, I\u2019ve been dealing with endless issues regarding both the car and their abysmal customer service.\r\n\r\nKey Issues:\r\n\r\n\t\u2022\tCar Purchase: I bought the car in February 2024, assured by a \u201c200-point check\u201d and a warranty that covered claims up to the value of the car (\u00a312,500).\r\n\t\u2022\tAugust 2024: I noticed an oil coolant leak and took it to Peugeot, who diagnosed a complete engine failure due to coolant mixing with oil. The repair estimate came to \u00a310,000.\r\n\t\u2022\tWarranty Problems: Big Assist Warranty only covers \u00a375 in labour, but Peugeot charges \u00a3175. Although they said I could claim up to the value of the car, they refuse to cover the \u00a310k repair, and no other mechanic is able to do the job.\r\n\t\u2022\tBig Assist Warranty Hold Times: Whenever I contact Big Assist Warranty, I\u2019m on hold for an average of 40 minutes, only to be told the same thing over and over. Their labour rate is far below what any garage charges, making the warranty practically useless for this situation.\r\n\t\u2022\t17th September 2024: I went in person to the Enfield branch and explained the situation to the aftersales staff. They promised to call me the next day with an update, but a week later, there\u2019s still been no response despite me calling every day and being told someone will get back to me.\r\n\t\u2022\tNo Progress for Two Months: It\u2019s now been nearly two months. I\u2019m stuck with a broken car that I\u2019m still paying for, no courtesy car, and no clear answers from Big Motoring World or Big Assist Warranty. It seems like they\u2019re trying to drag this out.\r\n\r\nConsumer Rights Act 2015:\r\n\r\nUnder the Consumer Rights Act 2015, any fault that appears in a vehicle within the first six months of purchase is assumed to have been present at the time of sale. It\u2019s up to the dealer to prove otherwise. I\u2019m entitled to a repair, replacement, or refund if the vehicle is faulty, which is clearly the case here.\r\n\r\nIn my situation, I purchased the car in February 2024, and the engine failure occurred in August 2024, well within the six-month period. According to the law, Big Motoring World should be responsible for covering the repairs, yet they are refusing to do so adequately, leaving me stuck with a car that doesn\u2019t work. If the repair or replacement is unsuccessful, I have the right to reject the car and request a full refund.\r\n\r\nAfter doing some research online, I\u2019ve come across many similar stories of people dealing with these same tactics\u2014delays, lowball offers on repairs, and a lack of communication. It looks like the only way to make progress with these people is to take legal action.\r\n\r\nI\u2019ve also filed a complaint with Motonovo, my finance company, but I\u2019m still waiting for a representative to be assigned, which could take up to 56 days. I\u2019m seriously considering going down the small claims court route if things don\u2019t improve.\r\n\r\nHas anyone else had a similar experience with Big Motoring World or Big Assist Warranty? Any advice on how to move forward would be really helpful."
"Title: My Nightmare Experience with Big Motoring World and Big Assist Warranty \u2013 Legal Action Seems the Only Way\r\n\r\nI wanted to share my frustrating and ongoing nightmare with Big Motoring World after purchasing a car from them in February 2024. Despite their promises, I\u2019ve been dealing with endless issues regarding both the car and their abysmal customer service.\r\n\r\nKey Issues:\r\n\r\n\t\u2022\tCar Purchase: I bought the car in February 2024, assured by a \u201c200-point check\u201d and a warranty that covered claims up to the value of the car (\u00a312,500).\r\n\t\u2022\tAugust 2024: I noticed an oil coolant leak and took it to Peugeot, who diagnosed a complete engine failure due to coolant mixing with oil. The repair estimate came to \u00a310,000.\r\n\t\u2022\tWarranty Problems: Big Assist Warranty only covers \u00a375 in labour, but Peugeot charges \u00a3175. Although they said I could claim up to the value of the car, they refuse to cover the \u00a310k repair, and no other mechanic is able to do the job.\r\n\t\u2022\tBig Assist Warranty Hold Times: Whenever I contact Big Assist Warranty, I\u2019m on hold for an average of 40 minutes, only to be told the same thing over and over. Their labour rate is far below what any garage charges, making the warranty practically useless for this situation.\r\n\t\u2022\t17th September 2024: I went in person to the Enfield branch and explained the situation to the aftersales staff. They promised to call me the next day with an update, but a week later, there\u2019s still been no response despite me calling every day and being told someone will get back to me.\r\n\t\u2022\tNo Progress for Two Months: It\u2019s now been nearly two months. I\u2019m stuck with a broken car that I\u2019m still paying for, no courtesy car, and no clear answers from Big Motoring World or Big Assist Warranty. It seems like they\u2019re trying to drag this out.\r\n\r\nConsumer Rights Act 2015:\r\n\r\nUnder the Consumer Rights Act 2015, any fault that appears in a vehicle within the first six months of purchase is assumed to have been present at the time of sale. It\u2019s up to the dealer to prove otherwise. I\u2019m entitled to a repair, replacement, or refund if the vehicle is faulty, which is clearly the case here.\r\n\r\nIn my situation, I purchased the car in February 2024, and the engine failure occurred in August 2024, well within the six-month period. According to the law, Big Motoring World should be responsible for covering the repairs, yet they are refusing to do so adequately, leaving me stuck with a car that doesn\u2019t work. If the repair or replacement is unsuccessful, I have the right to reject the car and request a full refund.\r\n\r\nAfter doing some research online, I\u2019ve come across many similar stories of people dealing with these same tactics\u2014delays, lowball offers on repairs, and a lack of communication. It looks like the only way to make progress with these people is to take legal action.\r\n\r\nI\u2019ve also filed a complaint with Motonovo, my finance company, but I\u2019m still waiting for a representative to be assigned, which could take up to 56 days. I\u2019m seriously considering going down the small claims court route if things don\u2019t improve.\r\n\r\nHas anyone else had a similar experience with Big Motoring World or Big Assist Warranty? Any advice on how to move forward would be really helpful."
